Managerial Competence within the Hospitality and Tourism Service Industries

Managerial Competence within the Hospitality and Tourism Service Industries
Author: John Saee
Publisher: Routledge
Total Pages: 330
Release: 2006-09-27
Genre: Business & Economics
ISBN: 1134170769

This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing. Incorporating well-structured discussion, this book demonstrates an excellent balance of theory and practical application, and takes an innovative angle on the analysis of the host countries managers, undergoing culture shock. This volume will be useful to students across many disciplines including cross-cultural studies, international business and tourism.

Competence-Based Innovation in Hospitality and Tourism

Competence-Based Innovation in Hospitality and Tourism
Author: Harald Pechlaner
Publisher: Routledge
Total Pages: 183
Release: 2016-04-14
Genre: Business & Economics
ISBN: 1317162900

Dr Pechlaner and Dr Innerhofer, the editors of Competence-Based Innovation in Hospitality and Tourism, argue that the industry operates within highly challenging and competitive environments. Changing environmental and market conditions continually force hotel businesses and service providers to offer their customers new and modified products and services, in order to remain competitive; those which respect value perceptions of markets and sustainable stakeholder reactions. This then raises the question of how innovations within this industry must be developed in order to achieve competitive differentiation. The book demonstrates that the development and analysis of successful innovation strategies should integrate the resource-based view and its advancements, the competence-based view, as well as the dynamic capabilities approach and the relational view. Resource-based strategic management approaches view the firm as a bundle of resources and competences. They point to the importance of firm-specific resources and competences in explaining variations in competitive positions and performance differentiation between companies. The challenge of hospitality and tourism is to develop resources and competences that drive innovations. This book will serve to advance the status quo of tourism research literature by combining innovation theories with network theories and tourism and destination development, by illustrating the development of cooperative competences and innovations in tourism and by showing, in a tailored way, how the challenge of the development of resources and competences that drive innovations in tourism can be managed.

Conflict Management Strategies and Construction Industries

Conflict Management Strategies and Construction Industries
Author: SAIKAT MAITI, JAE HO CHOI
Publisher: Notion Press
Total Pages: 246
Release: 2020-03-10
Genre: Technology & Engineering
ISBN: 164546802X

This book will equip the reader with the expertise and confidence to manage an organization’s strategies with regards to conflict management in the construction industry. Students may expand their knowledge of conflict management and control in an area of their current responsibility, or in an area that will suit their career ambitions. With the creative approach to teaching, they will learn and develop innovative methods for dealing with legislative challenges when managing conflict issues in organization.

The Pricing and Revenue Management of Services

The Pricing and Revenue Management of Services
Author: Irene C.L. Ng
Publisher: Routledge
Total Pages: 197
Release: 2007-07-26
Genre: Business & Economics
ISBN: 1134267444

In a world of changing lifestyles brought about by new services, technology and e-commerce, this book enters the arena of contemporary research with particular topicality. Integrating both theory and real world practices, Ng advances the latest concepts in pricing and revenue management for services in a language that is useful, prescriptive and yet thought-provoking. The first part of the book discusses the buyer as an individual, presenting the concepts behind what motivates purchase and the role of price within the motivation. The second part discusses the buyer in aggregate, investigating advanced demand, price discrimination and segmentation in service. Ng’s aim is to offer a strategic guide to increase revenue in services, drawing from various disciplines, whilst maintaining a strong marketing slant. Grounding the book on actual research in services, Ng is keen to highlight how the concepts and theories of pricing strategy can be combined and applied practically in a way that is easy to read and stimulating. This book will be of much interest to professionals and academics alike, specifically for managers in the service industry and as a text for executive training programmes. It would also be a useful supplementary text for students engaged with marketing and revenue and operations management in services.

A Handbook of Leadership Styles

A Handbook of Leadership Styles
Author: Ozgur Demirtas
Publisher: Cambridge Scholars Publishing
Total Pages: 464
Release: 2020-02-03
Genre: Business & Economics
ISBN: 1527546578

This book serves to provide a detailed exploration of the various leadership styles exhibited today. In order to better comprehend the organic link between styles of leadership, this book deals with almost all models of leadership and demonstrates how dynamic these forms of leadership actually are. It is an essential and extensive reference point for both academics and practitioners.

Global Dynamics in Travel, Tourism, and Hospitality

Global Dynamics in Travel, Tourism, and Hospitality
Author: Pappas, Nikolaos
Publisher: IGI Global
Total Pages: 393
Release: 2016-06-16
Genre: Business & Economics
ISBN: 1522502025

Worldwide, tourism is the third largest economic activity in direct earnings after petroleum and automobile industries, and by far the largest one if indirect earnings are also taken into consideration. Taking into account the profound economic impact the tourism and hospitality industries can have on regions and cities around the world, further research in this area is critical. Global Dynamics in Travel, Tourism, and Hospitality takes a holistic approach to tourism and hospitality operations, education, and research. Highlighting the latest research in the field, real-world examples of how these industries are shaping economic development as well as future outlooks and opportunities for growth, this publication is an essential reference source for researchers, professionals, and graduate-level students.

Management in Africa

Management in Africa
Author: Terri R. Lituchy
Publisher: Routledge
Total Pages: 350
Release: 2013
Genre: Business & Economics
ISBN: 0415536464

This book offers a comprehensive look at the current literatures and research based on empirical data from across different countries in Africa. It focuses on the work of leading scholars of management in and around Africa and the African Context, exploring whether we can at this point refer to ‘African Management’ as an emerging and distinct stream in the scholarly discourse in management. The main themes are macro and micro issues of Management in Africa, each chapter illustrating the historical or traditional view of Management in Africa versus the newer western business management perspective. This book presents current, in-depth, rigorous research and identifies future research and propositions, enabling scholars and students to gain an in-depth understanding of management as it is evolving and practiced in Africa.

Regulatory Governance and Risk Management

Regulatory Governance and Risk Management
Author: Binglin Yang
Publisher: Routledge
Total Pages: 215
Release: 2011-07-27
Genre: Business & Economics
ISBN: 1136640258

Using a diffusion approach and comparisons between Australia and the U.S., this book examines the question: what are the barriers keeping the American coal mining industry and the U.S. government from moving toward risk-based governance?

Contemporary Tourism

Contemporary Tourism
Author: Chris Cooper
Publisher: Goodfellow Publishers Ltd
Total Pages: 412
Release: 2016-02-29
Genre: Business & Economics
ISBN: 1910158607

Now in its third edition, this text presents a new and refreshing approach to the study of tourism. This new edition now includes: coverage of researching social media; crowd-sourced strategies; the millennial tourist generation and green growth and sustainable tourism.

Cross-Cultural Aspects of Tourism and Hospitality

Cross-Cultural Aspects of Tourism and Hospitality
Author: Erdogan Koc
Publisher: Routledge
Total Pages: 361
Release: 2020-09-03
Genre: Business & Economics
ISBN: 1000172066

Cross-Cultural Aspects of Tourism and Hospitality is the first textbook to offer students, lecturers, researchers and practitioners a comprehensive guide to the influence of culture on service providers as well as on customers, affecting both the supply and the demand sides of the industry – organisational behaviour, and human resource management, and marketing and consumer behaviour. Given the need for delivering superior customer value, understanding different cultures from both demand and supply sides of tourism and hospitality and the impact of culture on these international industries is an essential part of all students’ and practitioners’ learning and development. This book takes a research-based approach critically reviewing seminal cultural theories and evaluating how these influence employee and customer behaviour in service encounters, marketing, and management processes and activities. Individual chapters cover a diverse range of cultural aspects including intercultural competence and intercultural sensitivity, uncertainty and risk avoidance, context in communication, power distance, indulgence and restraint, time orientation, gender, assertiveness, individualism and collectivism, performance orientation, and humane orientation. This book integrates international case studies throughout to show the application of theory, includes self-test questions, activities, further reading, and a set of PowerPoint slides to accompany each chapter. This will be essential reading for all students, lecturers, researchers and practitioners and future managers in the fields of Tourism and Hospitality.