Service Management
| Author | : James A. Fitzsimmons |
| Publisher | : Irwin/McGraw-Hill |
| Total Pages | : 576 |
| Release | : 2004 |
| Genre | : Business & Economics |
| ISBN | : 9780072823738 |
Management Of New Issue Services
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Children and Families at Risk New Issues in Integrating Services
| Author | : OECD |
| Publisher | : OECD Publishing |
| Total Pages | : 217 |
| Release | : 1999-01-13 |
| Genre | : |
| ISBN | : 9789264164093 |
This book examines the necessity to provide greater co-ordination among family and educational services, to improve their efficiency and effectiveness and to provide a seamless support to meet the holistic needs of students and their families.
Service Management
| Author | : Richard Normann |
| Publisher | : |
| Total Pages | : 216 |
| Release | : 1991-05-03 |
| Genre | : Business & Economics |
| ISBN | : |
Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service oriented businesses that stresses a streamlined service management system, the key components of which are market segment, service concept, service delivery system, image, and culture. Growth strategies and the nature of innovation are analyzed and amply illustrated. The role and principles of good leadership in service organizations form a crucial area of discourse. Topics such as the use of image and culture as management instruments, effective and persuasive communications, and ``high social technology'' are also explored.
Yield Management
| Author | : Anthony Ingold |
| Publisher | : Cengage Learning EMEA |
| Total Pages | : 8 |
| Release | : 2000 |
| Genre | : Business & Economics |
| ISBN | : 9780826448255 |
This ground-breaking textbook covers all aspects of the subject and draws on a wide range of applications in the service industries. Three sections comprise this book: the first presents underpinning knowledge associated with Yield Management; the second examines contemporary models of Yield Management across a number of service sectors; and the third reviews how Yield Management acts as a decision support system for front-line staff and managers, and also highlights the growing importance of new technologies. The book concludes with a range of case studies taken from airlines, hotels, restaurants, cruise lines and leisure industries.
Fire and Emergency Services Administration: Management and Leadership Practices
| Author | : L. Charles Smeby Jr. |
| Publisher | : Jones & Bartlett Publishers |
| Total Pages | : 222 |
| Release | : 2005-11-03 |
| Genre | : Technology & Engineering |
| ISBN | : 1449675492 |
Fire and Emergency Service Administration provides an overview of the organization and management of a fire department and the relationship of agencies to the fire service. This text is primarily designed for use in Fire Science, Emergency Medical, and Emergency Preparedness programs at both the Associate and Baccalaureate levels. It can be used for self study or as a supplemental text. As a college text, it would be of interest to students in Fire Administration I, Advanced Fire Administration, and Personal Management for the Fire Service courses, as outlined in the FESHE curriculum.
Service Operations Management, Second Edition
| Author | : David W. Parker |
| Publisher | : Edward Elgar Publishing |
| Total Pages | : 587 |
| Release | : 2018-06-29 |
| Genre | : Business & Economics |
| ISBN | : 1788115945 |
Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-profit agencies, charities, NGOs and utilities, alongside commercial companies. With new, updated case studies and original research embracing big-data analytics and neurolinguistics in building customer service systems, this book will be an invaluable tool for postgraduate and MBA students of service operations and undergraduates specialising in hospitality, tourism and public sector management.
Service Operations Management eBook_o4
| Author | : Robert Johnston |
| Publisher | : Pearson Higher Ed |
| Total Pages | : 489 |
| Release | : 2012-08-07 |
| Genre | : Business & Economics |
| ISBN | : 0273740490 |
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Issue Management
| Author | : W. Howard Chase |
| Publisher | : |
| Total Pages | : 204 |
| Release | : 1984 |
| Genre | : Business & Economics |
| ISBN | : |
Strategic Management of Professional Service Firms
| Author | : Bente Løwendahl |
| Publisher | : |
| Total Pages | : 191 |
| Release | : 2000-01 |
| Genre | : Professional corporations |
| ISBN | : 9788763000499 |
Financial Management for Human Service Administrators
| Author | : Lawrence L. Martin |
| Publisher | : Waveland Press |
| Total Pages | : 204 |
| Release | : 2021-04-05 |
| Genre | : Social Science |
| ISBN | : 1478647116 |
The second edition of Martin’s practical text continues to provide a solid grounding of financial management for human services and social work students and professionals, while maintaining a concise and approachable style. Starting with a foundation of the basics of financial management, a comprehensive overview includes topics such as budgeting systems; financial accounting and the interpretation and analysis of financial statements; performance measures; forecasting of revenues, expenses, and caseloads; fee setting; government contracts and grants; fund development; risk management; and auditing. Readers apply the concepts, principles, and tools introduced in each chapter through case studies and exercises that encourage mastery of the content in real-world situations.
