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| Author | : Lynn Silipigni Connaway |
| Publisher | : Blackbirch Press, Incorporated |
| Total Pages | : 207 |
| Release | : 2015 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 9781556535000 |
This compilation provides a sequential overview of some of OCLC Research's user behavior research findings that articulate the need for the design of future library services to be all about the user.
| Author | : AI-Suqri, Mohammed Nasser |
| Publisher | : IGI Global |
| Total Pages | : 286 |
| Release | : 2013-07-31 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1466643544 |
While high quality library and information services continue to thrive and strengthen economic and social development, much of the knowledge that exists on users needs and behaviors is fundamentally based on the results of users in English-speaking, western developed countries. Information Access and Library User Needs in Developing Countries highlights the struggles that developing countries face in terms of information gaps and information-seeking user behavior. The publication highlights ways in which users in developing countries can benefit from properly implementing LIS services. Researchers, academics, and practitioners interested in the design and delivery of information services will benefit from this collection of research.
| Author | : Callan Bignoli |
| Publisher | : American Library Association |
| Total Pages | : 20 |
| Release | : 2020-11-10 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 0838949789 |
In the face of rapid change and an ever-widening constellation of challenges, it’s crucial for library leaders to pull back to the question of “why?” Plotting a sustainable way forward depends upon recommitting ourselves to our underlying values, such as customer service and community-building, while fostering the improvements that change makes possible. With passion, patience, and fortitude, libraries can stride confidently into the future. In this book, noted speakers and consultants Bignoli and Stara speak directly to library directors, managers, administrators, and technology staff, offering concrete guidance on setting or resetting strategic priorities. Taking an interconnected and specific approach to planning for and strengthening the library environment as a whole, their book discusses why libraries should embrace change as a fundamental part of library life; explores how to harness rapid change to provide more responsive, user-centered library service; addresses the ways in which libraries straddle the physical and the digital, in areas such as service provision and collections, illuminating how they overlap and can be improved using similar philosophies; presents both a comprehensive overview of library technologies as well as related team and change management advice, all grounded in user experience principles; shows how the concepts of sustainability and flexibility apply to physical space planning and design, from furniture selection and arrangement to infrastructure; and provides sound guidance on project management, problem solving, preparing for future challenges, personal reflection and self-care, and other leadership topics.
| Author | : Osuigwe, Nkem Ekene |
| Publisher | : IGI Global |
| Total Pages | : 284 |
| Release | : 2019-11-22 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1799811182 |
Information in today’s modernized world has become much more attainable with the use of technology. A resource that has fallen victim to this are library services. What was once a staple of knowledge and communication has failed to keep pace with recent advancements in information service providers. Library practitioners need to learn how to manage change, build influence, and adapt their services to remain relevant within local communities. Libraries can continue to play a key role in future aspects of information provision, but proper research is a necessity. Managing and Adapting Library Information Services for Future Users is a collection of innovative research that encapsulates practices, concepts, ideas, and proposals that would chart pathways for libraries of all types to envision and understand how to thrive and remain relevant in the competitive information provision environment. It is expected to motivate librarians and information scientists to probe further into how libraries would better serve user communities of the 21st century who have options of accessing information from sources other than from libraries. While highlighting topics including artificial intelligence, human design thinking, and alternative finance, this book is ideally designed for librarians, information specialists, architects, data scientists, researchers, community development practitioners, policymakers, faculty members, and students seeking current research on emerging advancements in library optimization.
| Author | : Fulkerson, Diane M. |
| Publisher | : IGI Global |
| Total Pages | : 233 |
| Release | : 2012-03-31 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 146660235X |
"This book is crucial to understanding changes and the new expectations that library users have in the 21st century, including identifying, implementing and updating new technologies, understanding copyright and fair use laws, creating metadata for access to digital collections, and meeting user needs"--Provided by publisher.
| Author | : Linda S Katz |
| Publisher | : Routledge |
| Total Pages | : 302 |
| Release | : 2013-05-13 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1136588027 |
This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work.Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness.The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.
| Author | : John Hickok |
| Publisher | : Rowman & Littlefield |
| Total Pages | : 752 |
| Release | : 2019-06-12 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 0810887312 |
Asian populations are among some of the fastest growing cultural groups in the US. While books on serving other target groups in libraries have been published (e.g., disabled, Latino, seniors, etc.), few books on serving library users of Asian heritage have been written. Thus the timely need for this book. Rather than a generalized overview of Asians as a whole, this book has 24 separate chapters—each on 24 specific Asian countries/cultures of East, Southeast, and South Asia—with a wealth of resources for understanding, interacting with, outreaching to, and serving library users of each culture. Resources include cultural guides (both print and online), language helps (with sample library vocabulary), Asian booksellers, nationwide cultural groups, professional literature, and more. Resources and suggestions are given for all three types of libraries—public, school, and academic—making this book valuable for all librarians. The demographics of each Asian culture (numbers and distribution)—plus history of immigration and international student enrollment—is also featured. As a bonus, each chapter spotlights a US public, school, and academic library providing model outreach to Asian library users. Additionally, this book provides a detailed description and analysis of libraries in each of the 24 Asian countries. The history, development, facilities, conditions, technology, classification systems, and more—of public, school, and academic libraries—are all discussed, with detailed documentation. Country conditions influencing libraries and library use are also described: literacy levels, reading cultures, languages and writing systems, educational systems, and more. Based on the author’s 15 years of research and travels to Asia, this work is a must-have for all librarians.
| Author | : William A. Katz |
| Publisher | : Psychology Press |
| Total Pages | : 170 |
| Release | : 1990 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 9781560240228 |
Provide the best possible service to your library patrons. With a healthy respect for those who seek assistance at the reference desk, a group of library and information service specialists examine the public whom they serve. The Reference Library User focuses on the possible interactions between the reference librarian and the library user. The authoritative contributors discuss many problems in the relationship between the public and the library, and all offer suggestions that will at least help librarians to better serve the public on a daily basis. A major emphasis of The Reference Library User is on the various populations using the library and their particular needs. For example, one chapter examines the information needs of deinstitutionalized patrons and presents methods of providing service and a rationale for community outreach. The state program in Rhode Island is outlined, describing efforts to reach community residents through public libraries and the state operated Bookmobile. Other chapters provide strategies for providing reference services to older adults, the learning disabled, the blind, and the physically handicapped. This informative new volume also deals with general concerns facing librarians today, including determining the audience for both public and academic libraries, educating the user, encouraging nonusers to become library users, and calming irate patrons. Reference librarians will be particularly interested in the problems and solutions discussed in this new volume, as will library managers and administrators who will always benefit from a fresh perspective on public service for the library user.
| Author | : Carl Gustav Johannsen |
| Publisher | : Walter de Gruyter GmbH & Co KG |
| Total Pages | : 182 |
| Release | : 2015-09-25 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 3110418541 |
How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received. The ultimate aim of this book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users.
| Author | : Ellis Mount |
| Publisher | : Routledge |
| Total Pages | : 114 |
| Release | : 2019-12-05 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1000760014 |
This book, first published in 1981, is a crucial overview of the current and future issues in the training of science and engineering librarians as well as instruction for users of these libraries.
