Knowledge Management for Services, Operations and Manufacturing

Knowledge Management for Services, Operations and Manufacturing
Author: Tom Young
Publisher: Chandos Publishing
Total Pages: 209
Release: 2016-06-21
Genre: Business & Economics
ISBN: 1780632045
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This book is aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in services, operational or production environments. The models and techniques for KM are well defined within environments with a distinct start and finish to the activity, for example the learn before, during and after model. Knowledge Management for Services, Operations and Manufacturing focuses on environments where activity and learning are on going, and a different approach to KM has to be taken. The book provides managers and practitioners with the necessary principles, approaches and tools to be able to design their approach from scratch or to be able to compare their existing practices against world class examples. Models and methodologies which can be applied or replicated in a wide variety of industries are examined and numerous case studies illustrate the journey that various companies are taking as they implement KM. - Written by a highly knowledgeable and well-respected practitioner in the field - Draws on the authors wide-ranging practical experience of implementing KM in various industries around the globe - Provides practical and realistic solutions to real-world problems via case studies from leading companies including BP, BBC, Orange, Chase Manhattan Bank and General Motors

The Definitive Guide to Manufacturing and Service Operations

The Definitive Guide to Manufacturing and Service Operations
Author: Nada R. Sanders
Publisher: Pearson Education
Total Pages: 187
Release: 2014
Genre: Business & Economics
ISBN: 0133438643
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To succeed in manufacturing and service operations, managers need both technical and behavioral skills, and know how to apply these skills to transform processes and outputs in a wide variety of operational contexts throughout the supply chain. Now, there's an authoritative and comprehensive guide to best-practice manufacturing and service operations in any organization. Co-authored by a leading expert alongside the Council of Supply Chain Management Professionals (CSCMP), this reference details the planning, organizing, controlling, directing, motivating and coordinating functions used to produce goods or services. It covers long-term strategic decisions such as facility location; mid-term tactical decisions such as setting levels of inventory and labor; and short-term operational decisions such as job assignments. Coverage includes: Basic manufacturing and service operations concepts, purposes, terminology, roles, and goals; types of manufacturing and services; planning processes; inventory and labor requirements; process control; productivity levels, and budget control Key elements, processes, and interactions, including facility, material, and labor requirements planning; scheduling; and continuous process and quality improvement processes, including TQM, ISO, Six Sigma, SPC, Theory of Constraints, FMEA, and 5S Principles/strategies for establishing efficient, effective, and sustainable operations: Manufacturing and services planning and strategies, encompassing facility ownership and location, production, processes, layout, lead capacity, technology, personnel, measurement, compensation, sustainability, and more The key roles and value of technology, including MRP II systems, service systems, ERP systems, and capabilities for supporting manufacturing and service planning, execution, and cost management. Requirements and challenges of global manufacturing and service operations, including manufacturing and outsourcing in Low-Cost Countries (LCCs); logistical difficulties, labor challenges, financial implications, decision processes, contract performance, risk management, and regulation Best practices for assessing performance using standard metrics and frameworks, including KPIs, tradeoff analysis, scorecarding, dashboards, and exception management

Operations and Service Management: Concepts, Methodologies, Tools, and Applications

Operations and Service Management: Concepts, Methodologies, Tools, and Applications
Author: Management Association, Information Resources
Publisher: IGI Global
Total Pages: 1812
Release: 2017-11-30
Genre: Business & Economics
ISBN: 1522539107
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Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.

Applying Knowledge Management to Build-to-Order Processes in Manufacturing and Service Companies

Applying Knowledge Management to Build-to-Order Processes in Manufacturing and Service Companies
Author: Thomas Zachariah
Publisher: Anchor Academic Publishing
Total Pages: 85
Release: 2017-03
Genre: Business & Economics
ISBN: 3960671164
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Knowledge management differs from expert systems as the latter is more attuned to integrating all available sources of data, information and knowledge into a single, unified system of record. Furthermore, the capturing of tacit and explicit knowledge and its use in streamlining business processes differentiates knowledge management systems from expert systems. The purpose of this study is defining the practical, pragmatic and replicable approaches to knowledge management as it relates to the build-to-order and mass customization strategies of manufacturing and services companies in the United States. The overall research question guiding this study is: How is knowledge management being used today to streamline and make more efficient service strategies of manufacturing and services companies? The research is descriptive and empirical in nature because the primary data were collected using the survey method through fact finding technique such as a questionnaire. The results show the integration of increasing role-based knowledge management in the workflow of a company. From this study, a knowledge sharing maturity model is derived, which illustrates how the level and extent of the exploitation of knowledge in build-to-order and quote-to-order strategies have a long-term impact on the financial performance. Based on these findings, a causal relationship emerges from how a company manages its knowledge in the build-to-order and quote-to-order strategy based on these findings, and they align well to a multi-stage maturity model as a result. One of the main objectives of the study is to determine how the customer churn rate can be reduced. By optimizing business processes, companies can improve increase customer satisfaction while reducing the Days Sales Outstanding levels over time.

Knowledge Management and Industry 4.0

Knowledge Management and Industry 4.0
Author: Marco Bettiol
Publisher: Springer Nature
Total Pages: 214
Release: 2020-06-09
Genre: Business & Economics
ISBN: 303043589X
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The book discusses the opportunities and challenges of managing knowledge in the new reality of Industry 4.0. Addressing paradigmatic changes in value creation due to the development of digital technologies applied to manufacturing (additive manufacturing, IoT, robotics, etc.), it includes theoretical and empirical contributions on how Industry 4.0 technologies allow firms to create and exploit knowledge. The carefully selected expert contributions highlight the potential of these technologies in acquiring knowledge from a larger number of sources and examine approaches to innovation, organization of activities, and stakeholder development in the context of this next industrial revolution.

New Service Development

New Service Development
Author: James Fitzsimmons
Publisher: SAGE Publications
Total Pages: 345
Release: 1999-11-12
Genre: Business & Economics
ISBN: 1452221790
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The service paradigm is changing from the traditional concept of a service transaction to one of the service experience. Starbucks Coffee, Disney World, and Planet Hollywood, all define their perspective services as experiences. As businesses explicitly charge for memorable encounters, they stimulate a transition from a service economy to a new experience economy. New Service Development: Creating Memorable Experiences is the first book to address the topic of new service development for the evolving experience economy. It draws upon the expertise of internationally recognized authors and covers topics in service innovation, process design, and implantation. Chapter contributors from the fields of operations management, marketing information technology, and organizational behavior explore the issues that service firms must address to sustain advantage in the new experience economy. Students and professionals in the fields of service management, new product development, and new venture creation will all benefit from the wisdom in this innovative, ground breaking book.

Supply Chain Management and Knowledge Management

Supply Chain Management and Knowledge Management
Author: A. Dwivedi
Publisher: Springer
Total Pages: 336
Release: 2008-11-20
Genre: Business & Economics
ISBN: 023023495X
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Advances in IT have transformed the way organizations interact with each other. To enable organizations to respond to this change, new management paradigms have evolved. This text looks at the value of knowledge management in supply chain management and how supply chain partners can use IT to improve organizational performance.

Emerging Frontiers in Operations and Supply Chain Management

Emerging Frontiers in Operations and Supply Chain Management
Author: B. Vipin
Publisher: Springer Nature
Total Pages: 275
Release: 2021-09-15
Genre: Business & Economics
ISBN: 9811627746
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This edited book addresses the challenges in managing the operations and supply chain of organizations in the era of internet of things and Industry 4.0. It presents cutting edge research on real world operations related problems, in-depth analyses, and relevant managerial implications. Wide variety of solution approaches such as quantitative, quantitative, and simulations are presented in the context of managing the operations and supply chains. Consisting of selected papers from the XXIII Annual International Conference of Society of Operations Management, this volume is part of a two volume series with the other book consisting of chapters on quantitative decision making. This edited book covers various quantitative models on operations and supply chain management such as inventory optimization, machine learning-operations research integrated model for healthcare systems, game-theoretic analysis of review strategies in truthful information sharing, design of contracts in supply chains, supply chain optimization, inventory routing, and shop floor scheduling. In addition to the quantitative models, several innovative heuristics are proposed for different problems. This book explores qualitative models on improving the performance of small and medium enterprises and petroleum industries and a simulation model for staff allocation in the information technology industry. Finally, this book provides review articles on vaccine supply chains and behavioral operations management. The book throws light on the emerging trends in the use of analytics, optimization, and simulation tools and empirical analysis to improve the performance of operations and supply chains of organizations. It will serve as an essential resource for practitioners, students, faculty members and scholars in operations management and related areas to gain knowledge and pursue high quality research on developments in areas such as managing the resource management and the solution methodology---innovative tools employed in addressing the real world problems and the different optimization techniques.