It's Not about Us - It's All about Them

It's Not about Us - It's All about Them
Author: Martin Butler
Publisher: Management Books 2000
Total Pages: 374
Release: 2016-05-24
Genre: Business & Economics
ISBN: 9781852527617

Martin Butler knows what it takes to succeed when it comes to the modern customer. As an entrepreneur, a marketeer, and more recently author, lecturer and high-end retail consultant, he has worked with many leading names. In this book he distils the essence of a lifetime's work into 50 Steps for true customer excellence. Packed with examples, anecdotes, and quotes from top retailers and businesses around the world, the book will entertain as it will instruct. Butler's knowledge and expertise in this area is well-known. At the end for him, it boils down to one guiding principle: It's Not About Us, It's All About Them! Commerce is going through a period of rapid and fundamental change. To thrive, organisations must find an emotional edge. They must look to be chosen. They must be customer-obsessed. Above all, they must care... This book will show them how

The Secret

The Secret
Author: Rhonda Byrne
Publisher: Simon and Schuster
Total Pages: 224
Release: 2011-07-07
Genre: Body, Mind & Spirit
ISBN: 0731815297

The tenth-anniversary edition of the book that changed lives in profound ways, now with a new foreword and afterword. In 2006, a groundbreaking feature-length film revealed the great mystery of the universe—The Secret—and, later that year, Rhonda Byrne followed with a book that became a worldwide bestseller. Fragments of a Great Secret have been found in the oral traditions, in literature, in religions and philosophies throughout the centuries. For the first time, all the pieces of The Secret come together in an incredible revelation that will be life-transforming for all who experience it. In this book, you’ll learn how to use The Secret in every aspect of your life—money, health, relationships, happiness, and in every interaction you have in the world. You’ll begin to understand the hidden, untapped power that’s within you, and this revelation can bring joy to every aspect of your life. The Secret contains wisdom from modern-day teachers—men and women who have used it to achieve health, wealth, and happiness. By applying the knowledge of The Secret, they bring to light compelling stories of eradicating disease, acquiring massive wealth, overcoming obstacles, and achieving what many would regard as impossible.

The Great Mental Models, Volume 1

The Great Mental Models, Volume 1
Author: Shane Parrish
Publisher: Penguin
Total Pages: 209
Release: 2024-10-15
Genre: Business & Economics
ISBN: 0593719972

Discover the essential thinking tools you’ve been missing with The Great Mental Models series by Shane Parrish, New York Times bestselling author and the mind behind the acclaimed Farnam Street blog and “The Knowledge Project” podcast. This first book in the series is your guide to learning the crucial thinking tools nobody ever taught you. Time and time again, great thinkers such as Charlie Munger and Warren Buffett have credited their success to mental models–representations of how something works that can scale onto other fields. Mastering a small number of mental models enables you to rapidly grasp new information, identify patterns others miss, and avoid the common mistakes that hold people back. The Great Mental Models: Volume 1, General Thinking Concepts shows you how making a few tiny changes in the way you think can deliver big results. Drawing on examples from history, business, art, and science, this book details nine of the most versatile, all-purpose mental models you can use right away to improve your decision making and productivity. This book will teach you how to: Avoid blind spots when looking at problems. Find non-obvious solutions. Anticipate and achieve desired outcomes. Play to your strengths, avoid your weaknesses, … and more. The Great Mental Models series demystifies once elusive concepts and illuminates rich knowledge that traditional education overlooks. This series is the most comprehensive and accessible guide on using mental models to better understand our world, solve problems, and gain an advantage.

It's All about Relationships!

It's All about Relationships!
Author: Karen Rancourt
Publisher: Karen L. Rancourt
Total Pages: 206
Release: 2019-01-31
Genre:
ISBN: 9780989627429

This self-help book describes the building blocks of any personal or professional relationship, including quick ways to pinpoint exactly what is working in a relationship and what is not working. A variety of easy-to-implement actions are presented to make specific adjustments to relationships -- that is, maintain, change, improve, or end them.

Grit

Grit
Author: Angela Duckworth
Publisher: Simon and Schuster
Total Pages: 350
Release: 2016-05-03
Genre: Self-Help
ISBN: 1501111124

In this instant New York Times bestseller, Angela Duckworth shows anyone striving to succeed that the secret to outstanding achievement is not talent, but a special blend of passion and persistence she calls “grit.” “Inspiration for non-geniuses everywhere” (People). The daughter of a scientist who frequently noted her lack of “genius,” Angela Duckworth is now a celebrated researcher and professor. It was her early eye-opening stints in teaching, business consulting, and neuroscience that led to her hypothesis about what really drives success: not genius, but a unique combination of passion and long-term perseverance. In Grit, she takes us into the field to visit cadets struggling through their first days at West Point, teachers working in some of the toughest schools, and young finalists in the National Spelling Bee. She also mines fascinating insights from history and shows what can be gleaned from modern experiments in peak performance. Finally, she shares what she’s learned from interviewing dozens of high achievers—from JP Morgan CEO Jamie Dimon to New Yorker cartoon editor Bob Mankoff to Seattle Seahawks Coach Pete Carroll. “Duckworth’s ideas about the cultivation of tenacity have clearly changed some lives for the better” (The New York Times Book Review). Among Grit’s most valuable insights: any effort you make ultimately counts twice toward your goal; grit can be learned, regardless of IQ or circumstances; when it comes to child-rearing, neither a warm embrace nor high standards will work by themselves; how to trigger lifelong interest; the magic of the Hard Thing Rule; and so much more. Winningly personal, insightful, and even life-changing, Grit is a book about what goes through your head when you fall down, and how that—not talent or luck—makes all the difference. This is “a fascinating tour of the psychological research on success” (The Wall Street Journal).

I Had a Black Dog

I Had a Black Dog
Author: Matthew Johnstone
Publisher: Hachette UK
Total Pages: 48
Release: 2012-03-01
Genre: Self-Help
ISBN: 1780339038

'I Had a Black Dog says with wit, insight, economy and complete understanding what other books take 300 pages to say. Brilliant and indispensable.' - Stephen Fry 'Finally, a book about depression that isn't a prescriptive self-help manual. Johnston's deftly expresses how lonely and isolating depression can be for sufferers. Poignant and humorous in equal measure.' Sunday Times There are many different breeds of Black Dog affecting millions of people from all walks of life. The Black Dog is an equal opportunity mongrel. It was Winston Churchill who popularized the phrase Black Dog to describe the bouts of depression he experienced for much of his life. Matthew Johnstone, a sufferer himself, has written and illustrated this moving and uplifting insight into what it is like to have a Black Dog as a companion and how he learned to tame it and bring it to heel.

It's Not Me, It's Them

It's Not Me, It's Them
Author: Joel Dommett
Publisher: Headline
Total Pages: 258
Release: 2018-02-08
Genre: Biography & Autobiography
ISBN: 1472251288

'Effortless humour and bucketloads of charm. It's impossible not to be bowled over by the ending. Most definitely my favourite celebrity memoir in a long time. Brilliant.' - THE SUN **The hilarious debut from I'm A Celeb star Joel Dommett (Live at the Apollo, 8 Out of 10 Cats, Impractical Jokers), for fans of Joe Lycett, James Acaster and Sarah Millican** As a 17-year-old virgin working . . . for Virgin, Joel Dommett has grand ambitions. Firstly, he is going to swap suburbia for the bright lights of Showbiz. Secondly, he is going to find 'the one' in the first forty people he's going to sleep with. What follows is a series of disastrous romantic encounters, including carpets mistaken for toilets, futile grand gestures and the catfishing to end all catfishing. Featuring genuine teenage diary entries and told in Joel's trademark self-deprecating style, this is the brilliant first book from the UK's most exciting comedian.