Itilr 4 Specialist Drive Stakeholder Value Dsv Courseware
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Author | : Learning Solutions |
Publisher | : Van Haren |
Total Pages | : 257 |
Release | : 2021-04-12 |
Genre | : Architecture |
ISBN | : 940180673X |
ITIL® 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy. The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency. The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.
Author | : Van Haren Publishing |
Publisher | : |
Total Pages | : 250 |
Release | : 2020-08 |
Genre | : Business & Economics |
ISBN | : 9789401806725 |
'ITIL(R) 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. The ITIL(R) 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy. The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency. The ITIL(R) 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.
Author | : Claire Agutter |
Publisher | : IT Governance Ltd |
Total Pages | : 270 |
Release | : 2022-02-17 |
Genre | : Computers |
ISBN | : 1787783529 |
The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value MP syllabus. It provides students with the information they need to pass the DSV exam. In addition to being an essential study aid, the author also provides additional guidance throughout the book.
Author | : Van Haren Learning Solutions a.o. |
Publisher | : Van Haren |
Total Pages | : 281 |
Release | : 2019-10-15 |
Genre | : Architecture |
ISBN | : 9401805652 |
ITIL® 4 Managing Professional Courseware ITIL 4 Managing Professional (ITIL MP) consists of four modules and is the next level of ITIL 4 to be released after ITIL 4 Foundation. ITIL MP targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. The Managing Professional Transition module is designed to allow ITIL v3 candidates to easily transition to ITIL 4. They can get the ITIL 4 Managing Professional designation through one course and one exam. The material includes; • Updated glossaries with highlighted changes for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • New diagram packs with annotations for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • Updated syllabi with highlighted changes for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • The ‘High Velocity IT’ manuscript, syllabus, glossary and diagram pack remain unchanged • Practices Overviews and the product brochure remain unchanged • An up-to-date Quick Reference Guide with all the information you need • Updated Core Manuscripts, for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • While the changes are quite large, they have been made for streamlining or refinement only • There have been no changes to the examinable content or the key concepts ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students.
Author | : Learning Solutions |
Publisher | : Van Haren |
Total Pages | : 203 |
Release | : 2020-03-03 |
Genre | : Architecture |
ISBN | : 9401806160 |
This module covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. “Create, Deliver and Support” module provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market. ITIL 4 Specialist Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students.
Author | : Axelos |
Publisher | : |
Total Pages | : |
Release | : 2020 |
Genre | : Electronic books |
ISBN | : 9780113316380 |
Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --
Author | : Axelos |
Publisher | : Tso, the Stationery Office |
Total Pages | : 228 |
Release | : 2020-02 |
Genre | : |
ISBN | : 9780113316366 |
ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.
Author | : Maria Rickli |
Publisher | : Van Haren |
Total Pages | : 265 |
Release | : 2021-07-01 |
Genre | : Architecture |
ISBN | : 9401807833 |
Güter sind wichtig in unserem Leben, aber es gibt eine Verschiebung hin zum Zugang zu Services und Ressourcen, anstatt diese zu erwerben. Dies kann mit und ohne digitale Transformation geschehen. Das Engagement und die Interaktion zwischen Service Providern und Stakeholdern sowie die Umwandlung von Nachfrage in Wert durch IT-gestützte Services werden im Modul ITIL® 4 Specialist: Drive Stakeholder Value beschrieben – eines der 4 Module des ITIL 4 Managing Professional. Früher wurden Services wie Industriegüter behandelt. Der Kunde war dafür verantwortlich, den Wert zu generieren. Der Fokus von ITIL 4 liegt darauf, diesen Wert gemeinsam zu schaffen. Das Modul ist um die Customer Journey herum aufgebaut. Beide Parteien engagieren sich, vereinbaren eine Zusammenarbeit und interagieren, um gemeinsam Werte zu schaffen. Der Unterschied zwischen ITIL v3 und ITIL 4 ist die Verlagerung von der einseitigen Verbesserung durch den Service Provider hin zur Anregung des Service Providers, dem Kunden bei der Verbesserung zu helfen. Schlüsselelemente, um die Wertschöpfung der Stakeholder zu erhöhen: Sicherstellung eines hohen Zufriedenheitsgrades Verwendung von menschenzentriertem (human-centred) Design bei der Gestaltung von Services Customer Experience (CX) und User Experience (UX) Design zur Optimierung des Kundenerlebnisses Kommunikation - Beeinflussung der Stakeholder, Förderung der Zusammenarbeit und Transparenz In diesem Modul geht es darum, Praktikern dabei zu helfen, die Zufriedenheit der Stakeholder durch optimale Serviceangebote zu erhöhen. In der heutigen wettbewerbsintensiven Landschaft kann dies geschäftskritisch sein. Eine akkreditierte Ausbildung für die ITIL Managing Professional-Module ist obligatorisch, um das volle Verständnis der Kernelemente zu ermöglichen. Für alle Module ist die ITIL 4 Foundation Zertifizierung Voraussetzung.
Author | : Van Haren Learning Solutions a.o. |
Publisher | : Van Haren |
Total Pages | : 199 |
Release | : 2019-02-28 |
Genre | : Architecture |
ISBN | : 9401803943 |
Besides the ITIL® 4 Foundation Courseware - English (ISBN: 978 94 018 0394 6) publication you are advised to obtain the ITIL® 4 - A Pocket Guide (ISBN: 978 94 018 0439 4). The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management. Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. You can write the exam at any time and at any place after the course. The test is done via your own computer proctored via webcam. Candidates wishing to be trained and pass the exam for this qualification would be recommended to have a general awareness of IT and appreciation of their own business environment. You’ll learn: • Understand the key concepts of service management • Understand how the ITIL guiding principles can help an organization adopt and adapt service management • Understand the four dimensions of service management • Understand the purpose and components of the ITIL service value system • Understand the activities of the service value chain, and how they interconnect • Know the purpose and key terms of 18 ITIL practices • Understand 7 ITIL practices ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students. Any course should always include an exam.
Author | : |
Publisher | : |
Total Pages | : 0 |
Release | : 2020 |
Genre | : ITIL (Information technology management standard) |
ISBN | : 9780113316366 |