It Service Catalog Process Management Templates And Examples Workbook
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| Author | : Bill Fine |
| Publisher | : Van Haren |
| Total Pages | : 117 |
| Release | : 2007-02-12 |
| Genre | : Architecture |
| ISBN | : 9401801169 |
The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard service products enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
| Author | : Hank Marquis |
| Publisher | : The Stationery Office |
| Total Pages | : 124 |
| Release | : 2010 |
| Genre | : Computer networks |
| ISBN | : 9780117063648 |
IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.
| Author | : HIMSS |
| Publisher | : HIMSS |
| Total Pages | : 24 |
| Release | : |
| Genre | : |
| ISBN | : |
| Author | : Jcr |
| Publisher | : |
| Total Pages | : 100 |
| Release | : 2019-10 |
| Genre | : |
| ISBN | : 9781635850956 |
| Author | : Cynthia Snyder Dionisio |
| Publisher | : John Wiley & Sons |
| Total Pages | : 272 |
| Release | : 2017-11-21 |
| Genre | : Technology & Engineering |
| ISBN | : 1119393981 |
Essential project management forms aligned to the PMBOK® Guide—Sixth Edition A Project Manager's Book of Forms is an essential companion to the Project Management Institute's A Guide to the Project Management Body of Knowledge. Packed with ready-made forms for managing every stage in any project, this book offers both new and experienced project managers an invaluable resource for thorough documentation and repeatable processes. Endorsed by PMI and aligned with the PMBOK® Guide, these forms cover all aspects of initiating, planning, executing, monitoring and controlling, and closing; each form can be used as-is directly from the book, or downloaded from the companion website and tailored to your project's unique needs. This new third edition has been updated to align with the newest PMBOK® Guide, and includes forms for agile, the PMI Talent Triangle, technical project management, leadership, strategic and business management, and more. The PMBOK® Guide is the primary reference for project management, and the final authority on best practices—but implementation can quickly become complex for new managers on large projects, or even experienced managers juggling multiple projects with multiple demands. This book helps you stay organized and on-track, helping you ensure thorough documentation throughout the project life cycle. Adopt PMI-endorsed forms for documenting every process group Customize each form to suit each project's specific needs Organize project data and implement a repeatable management process Streamline PMBOK® Guide implementation at any level of project management experience Instead of wasting time interpreting and translating the PMBOK® Guide to real-world application, allow PMI to do the work for you: A Project Manager's Book of Forms provides the PMBOK®-aligned forms you need to quickly and easily implement project management concepts and practices.
| Author | : David Smith |
| Publisher | : Van Haren |
| Total Pages | : 201 |
| Release | : 2008-08-08 |
| Genre | : Architecture |
| ISBN | : 9401801207 |
This book 'Implementing Metrics for IT Service Management' provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book 'Metrics for IT Service Management' also published by Van Haren Publishing.
| Author | : Pelle Rastock |
| Publisher | : Van Haren |
| Total Pages | : 277 |
| Release | : 2016-10-02 |
| Genre | : Architecture |
| ISBN | : 9401805008 |
TRIM is the accronym for: The Rational IT ModelTM. This is a vendor neutral reference model that can be used to adopt IT Service Management as a practice. The model origins from the experience of more than fifteen years of IT Service Management implementations, and describes the foundations and mechanisms of IT Service Management in such a way that it fits all sizes of organizations. TRIM is a complete model for IT service delivery based on the ITIL® framework that has been simplified and scaled down to a level that all organizations can handle. The model includes all the processes, roles, templates and procedures that you need to implement IT Service Management as a working and efficient production of IT services that provide value to your organization. In addition to all the documents, the concept of the model is based on a holistic view with functions, escalation paths and governance of the organization, making it easy to get your entire organization, including suppliers, to work together. The model is easy to understand and to implement. It can be used as the basis for an ISO/IEC 20000 certification. This means that organizations that have decided to adopt ITIL as a source of best practice still can get benefit from using TRIM as a reference model, without changing the aim for ITIL or ISO/IEC20000. The difference is that ITIL is a framework of best practices, while TRIM is a reference model designed to be a guidance in connecting roles and organizational parts to functions and processes so that it becomes clearer how everything is connected in the delivery of IT services. Since the model is complete, managers and consultants can use this book to get a basic understanding for the mechanisms in delivering IT services and as criteria for gap analyses. TRIM is community driven by its members, whose experience will contribute to the future development of the model. The members also consist of tool vendors, course providers and consultants who have developed a wide range of TRIM specific tool configurations, cloud services, courses and workshops to make it easier for organizations to adopt the model.
| Author | : |
| Publisher | : Van Haren |
| Total Pages | : 661 |
| Release | : 2008-04-22 |
| Genre | : Education |
| ISBN | : 9401800693 |
A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager.
| Author | : Axel Buecker |
| Publisher | : IBM Redbooks |
| Total Pages | : 802 |
| Release | : 2013-12-12 |
| Genre | : Computers |
| ISBN | : 0738438677 |
SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions. It does so through automated service request handling, efficient change management, and optimized asset lifecycle management across IT and enterprise domains. SmartCloud Control Desk helps to reduce total cost of ownership by using one unified solution to license, install, and manage multiple ITIL processes under one price point. It can also help reduce business risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility. SmartCloud Control Desk improves efficiency and quality of service by unifying asset, change, and problem management. It lowers cost and mitigates license compliance risk by performing end to end software asset management. It also delivers an adaptive, role-based simplified UI that can be more intuitive for novice users, which reduces training costs, while allowing access from anywhere at anytime through mobile device support that includes BlackBerry, iOS, and Android. In addition, SmartCloud Control Desk supports both a profit center business model for internal IT organizations, and an external Service Provider model. It allows organizations to manage customers and customer agreements and bills for managed assets, usage, and work activities while improving utilization rates and reducing unnecessary purchases by managing the IT asset lifecycle. You can deploy SmartCloud Control Desk in a variety of ways; traditional on-premise, SaaS, VM image. This approach can make it more affordable to meet your current business needs, and seamlessly move between delivery models while keeping the same functionality. This IBM® Redbooks® publication covers IBM SmartCloud® Control Desk product configuration, customization, and implementation best practices.
| Author | : Niall Richard Murphy |
| Publisher | : "O'Reilly Media, Inc." |
| Total Pages | : 552 |
| Release | : 2016-03-23 |
| Genre | : |
| ISBN | : 1491951176 |
The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
