Introduction To Front Office Operations And Administrations In Hospitality Management Diploma Level
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Author | : CPA John Kimani |
Publisher | : Finstock Evarsity Publishers |
Total Pages | : 105 |
Release | : 2023-07-09 |
Genre | : Business & Economics |
ISBN | : 9914753329 |
• Importance of the Front Office in Hospitality and Tourism Industry, Roles, Responsibilities and Key Skills Required for Front Office Staff • Reservation Procedures and Policies, Check-In and Check-Out Procedures and Handling Guest Complaints and Feedback • Verbal and Nonverbal Communication Skills, Effective Listening and Questioning Techniques and Interpersonal Skills and Conflict Resolution • Types of Front Office Technology and Their Uses, Benefits and Challenges of Using Technology and Data Security and Privacy Concerns in Front Office Technology • Roles and Responsibilities of the Housekeeping Staff, Cleaning Procedures and Schedules and Inventory Management and Control • Introduction to Revenue Management, Pricing Strategies for Hotel Rooms and Forecasting Demand and Managing Inventory • Introduction to Sales And Marketing in Hospitality and Tourism Industry, Promoting Hotel Services and Amenities and Managing Online Reputation and Guest Reviews • Career Opportunities in Front Office Operations and Hospitality Industry, Continuing Education and Professional Certification Programs and Importance of Teamwork and Collaboration in Front Office Operations
Author | : James A. Bardi |
Publisher | : Wiley |
Total Pages | : 0 |
Release | : 1996-08-26 |
Genre | : Business & Economics |
ISBN | : 9780471287124 |
This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.
Author | : Karien Gerber |
Publisher | : Pearson South Africa |
Total Pages | : 418 |
Release | : 2008 |
Genre | : Communication in marketing |
ISBN | : 9781770250574 |
Author | : |
Publisher | : |
Total Pages | : 298 |
Release | : 1997 |
Genre | : Hotels |
ISBN | : |
Author | : |
Publisher | : |
Total Pages | : 1122 |
Release | : 2006 |
Genre | : Child care |
ISBN | : |
Author | : J M S Negi |
Publisher | : S. Chand Publishing |
Total Pages | : 957 |
Release | : 2002 |
Genre | : Business & Economics |
ISBN | : 812191518X |
This book, an essential text for hospitality management students, examines the relevance and applications of general management theory and principles to hospitality organizations. Using contemporary material and case studies, the book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the authors' great knowledge of the hospitality industry. The text takes a vocational basis and the illustration of the theory with the real-life examples of hospitality management in action provides a solid and stimulating introduction to the subject.
Author | : |
Publisher | : |
Total Pages | : 1434 |
Release | : 1996 |
Genre | : Hotel management |
ISBN | : |
Author | : |
Publisher | : |
Total Pages | : 742 |
Release | : 1994 |
Genre | : |
ISBN | : 9781853247972 |
Author | : Usha Albuquerque |
Publisher | : Penguin Random House India Pvt. Limited |
Total Pages | : 570 |
Release | : 2000 |
Genre | : Business & Economics |
ISBN | : |
Taking each career separately, Usha Albuquerque describes the qualifications and personal attributes that a person requires to make it big in the career of his/her choice. The book contains an exhaustive list of colleges and institutions.
Author | : Peter Szende |
Publisher | : Emerald Group Publishing |
Total Pages | : 220 |
Release | : 2021-06-10 |
Genre | : Business & Economics |
ISBN | : 1838675434 |
From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns. This introductory textbook provides students with fundamental techniques and tools to analyse and improve operational capabilities of any hospitality organization.