Introduction to Cabin Crew

Introduction to Cabin Crew
Author: Beverley Goodman
Publisher: Travel & Tourism Publishing Ltd
Total Pages: 97
Release: 2015-04-01
Genre: Business & Economics
ISBN: 0957628420

The purpose of this book written by Beverley Goodman is to develop your knowledge and understanding of the role of airline cabin crew. It seeks to dispel myths, to be informative and to encourage you to achieve your personal goals. The book is structured around the 6 compulsory Units of the Level 2 Introduction to Cabin Crew Qualification offered by a number of awarding bodies (exam boards). Currently, these include Edexcel/BTEC, NCFE, City & Guilds and Ascentis. The book is also designed to be relevant to a variety of other cabin crew training and education courses. It is a useful revision tool and will prove helpful when completing tests, assignments and interviews. Units covered in the book: Unit 1: Working as cabin crew; Unit 2: Airline health, safety and security; Unit 3: Aircraft emergency situations; Unit 4: Dealing with passengers on board an aircraft; Unit 5: Cabin service – selling techniques; Unit 6: Making passenger announcements on board an aircraft

The Cabin Crew Interview Made Easy

The Cabin Crew Interview Made Easy
Author: Caitlyn Rogers
Publisher: Aspire Press
Total Pages: 247
Release: 2009
Genre: Employment interviewing
ISBN: 0956073514

Guides you through the entire cabin crew selection process to ensure the highest probability of getting the job. Every aspect is described in detail, complete with numerous examples--page 4 of cover.

QF32

QF32
Author: Richard de Crespigny
Publisher: Macmillan Publishers Aus.
Total Pages: 504
Release: 2012-08-01
Genre: Biography & Autobiography
ISBN: 1743347898

QF32 is the award winning bestseller from Richard de Crespigny, author of the forthcoming Fly!: Life Lessons from the Cockpit of QF32 On 4 November 2010, a flight from Singapore to Sydney came within a knife edge of being one of the world's worst air disasters. Shortly after leaving Changi Airport, an explosion shattered Engine 2 of Qantas flight QF32 - an Airbus A380, the largest and most advanced passenger plane ever built. Hundreds of pieces of shrapnel ripped through the wing and fuselage, creating chaos as vital flight systems and back-ups were destroyed or degraded. In other hands, the plane might have been lost with all 469 people on board, but a supremely experienced flight crew, led by Captain Richard de Crespigny, managed to land the crippled aircraft and safely disembark the passengers after hours of nerve-racking effort. Tracing Richard's life and career up until that fateful flight, QF32 shows exactly what goes into the making of a top-level airline pilot, and the extraordinary skills and training needed to keep us safe in the air. Fascinating in its detail and vividly compelling in its narrative, QF32 is the riveting, blow-by-blow story of just what happens when things go badly wrong in the air, told by the captain himself. Winner of ABIA Awards for Best General Non-fiction Book of the Year 2013 and Indie Awards' Best Non-fiction 2012 Shortlisted ABIA Awards' Book of the Year 2013

The Airliner Cabin Environment and the Health of Passengers and Crew

The Airliner Cabin Environment and the Health of Passengers and Crew
Author: National Research Council
Publisher: National Academies Press
Total Pages: 345
Release: 2002-02-03
Genre: Nature
ISBN: 0309082897

Although poor air quality is probably not the hazard that is foremost in peoples' minds as they board planes, it has been a concern for years. Passengers have complained about dry eyes, sore throat, dizziness, headaches, and other symptoms. Flight attendants have repeatedly raised questions about the safety of the air that they breathe. The Airliner Cabin Environment and the Health of Passengers and Crew examines in detail the aircraft environmental control systems, the sources of chemical and biological contaminants in aircraft cabins, and the toxicity and health effects associated with these contaminants. The book provides some recommendations for potential approaches for improving cabin air quality and a surveillance and research program.

A Practical Guide to Airline Customer Service

A Practical Guide to Airline Customer Service
Author: Colin C. Law
Publisher: BrownWalker Press
Total Pages: 302
Release: 2018-04-16
Genre: Transportation
ISBN: 1627346937

A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.

101 Questions and Answers for the Cabin Crew Interview

101 Questions and Answers for the Cabin Crew Interview
Author: Kara Grand
Publisher: Independently Published
Total Pages: 124
Release: 2017-10-30
Genre: Education
ISBN: 9781973167006

Mastering the cabin crew selection process is an art that you can learn. Your answers should be relevant, diplomatic and painting you in the best possible light. This book will teach you how to formulate the correct answer the complex behavioral interview questions such as: "Have you worked with someone you didn't like? If so, how did you handle it?""Describe a time when you had to deal with conflicting demands." "Describe a time you were faced with a customer of a different background and you had to change the way you communicated and behaved towards them.""Give me an example of a situation when you had to say no to the customer.""Do you think a manager should be feared or liked?"You will be given the most popular interview questions asked during a cabin crew interview , highlights to consider when formulating an answer as well as a sample answer.

Cockpit Resource Management

Cockpit Resource Management
Author: Earl L. Wiener
Publisher: Gulf Professional Publishing
Total Pages: 715
Release: 1995-11-17
Genre: Psychology
ISBN: 012750026X

Cockpit Resource Management (CRM) has gained increased attention from the airline industry in recent years due to the growing number of accidents and near misses in airline traffic. This book, authored by the first generation of CRM experts, is the first comprehensive work on CRM. Cockpit Resource Management is a far-reaching discussion of crew coordination, communication, and resources from both within and without the cockpit. A valuable resource for commercialand military airline training curriculum, the book is also a valuable reference for business professionals who are interested in effective communication among interactive personnel. Key Features * Discusses international and cultural aspects of CRM * Examines the design and implementation of Line-Oriented Flight Training (LOFT) * Explains CRM, LOFT, and cockpit automation * Provides a case history of CRM training which improved flight safety for a major airline