International Network of Public Libraries: Quality management in public libraries

International Network of Public Libraries: Quality management in public libraries
Author: Ute Klaassen
Publisher: Scarecrow Press
Total Pages: 236
Release: 1999
Genre: Business & Economics
ISBN: 9780810835771

Sponsored by the Bertelsmann Foundation, the International Network of Public Libraries series recognizes the challenges faced by today's librarians. Consisting of sixteen experts from ten countries, the network strives to create a forum in which information and expertise can be shared in order to increase the effectiveness and efficiency of libraries. Their approach is highly practice-oriented; case studies present especially successful solutions. This series is an innovative resource for public library professionals. Ute Klaassen of the Gütersloh City Library, Germany and Chris Wiersma of the Grönigen City Library, the Netherlands, apply the concept of Total Quality Management (TQM) to the field of library science. They propose models and strategies for meeting the needs and expectations of library customers in order to gain their acceptance and loyalty. Thierry Giappiconi of the City Library of Frèsnes, France, discusses the implementation of marketing tools and techniques to complement and augment existing library strategies, discussing factors such as product, price, distribution, and promotion. Giappiconi cites the importance of setting high standards of customer service through close examination of customer needs.

International Network of Public Libraries

International Network of Public Libraries
Author: Nicola Campbell
Publisher: Scarecrow Press
Total Pages: 164
Release: 1999
Genre: Business & Economics
ISBN: 9780810835764

Consists of two studies from an international organization working on future-oriented library issues. Nicola Campbell and Sue Sutherland, of the Canterbury Public Library in New Zealand, offer a case study demonstrating the importance of libraries' adapting to change quickly and effectively. They explore the process of change and outline strategies for maintaining organization and communication throughout the process. Kay Poustie, of the City of Stirling Public Libraries, Australia, proposes a model for successful customer service in libraries. She contrasts models identified in both literature and practice and discusses strategic planning for better customer service through application of these models. Lacks a subject index. Annotation copyrighted by Book News, Inc., Portland, OR

International Network of Public Libraries

International Network of Public Libraries
Author: Dieter Kranstedt
Publisher: Scarecrow Press
Total Pages: 116
Release: 1999
Genre: Education
ISBN: 9780810835795

Sponsored by the Bertelsmann Foundation, the International Network of Public Libraries series recognizes the challenges faced by today's librarians. Consisting of sixteen experts from ten countries, the network strives to create a forum in which information and expertise can be shared in order to increase the effectiveness and efficiency of libraries. Their approach is highly practice-oriented; case studies present especially successful solutions. This series is an innovative resource for public library professionals. Jorg Wiemers and Dieter Kranstedt explain the roles of organization accounting, performance accounting and cost accounting in the management of public libraries. They facilitate a discussion of these methods by using the example of the Paderborn City Library, which has implemented and found success through this system.

The Public Library Service

The Public Library Service
Author: International Federation of Library Associations and Institutions. Section of Public Libraries
Publisher: NBD Biblion Publishers
Total Pages: 178
Release: 2001
Genre: Language Arts & Disciplines
ISBN: 9783598218279

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

International Network of Public Libraries

International Network of Public Libraries
Author: Madeleine Aalto
Publisher: Scarecrow Press
Total Pages: 102
Release: 1999
Genre: Business & Economics
ISBN: 9780810835801

Sponsored by the Bertelsmann Foundation, the International Network of Public Libraries series recognizes the challenges faced by today's librarians. Consisting of sixteen experts from ten countries, the network strives to create a forum in which information and expertise can be shared in order to increase the effectiveness and efficiency of libraries. Their approach is highly practice-oriented; case studies present especially successful solutions. This series is an innovative resource for public library professionals. Madeleine Aalto and Trevor Knight recognize that libraries cannot live by government funding alone. With library costs on the rise, their goal in this volume is to devise alternative forms of fundraising, discussing innovative strategies utilized by libraries in the United States, the United Kingdom, and Germany. The authors provide extensive coverage of income-generating activites, from charges and fees to fundraising. Creative solutions are presented through detailed case studies of projects and events that work.

Advances in Library Administration and Organization

Advances in Library Administration and Organization
Author: William Graves III
Publisher: Emerald Group Publishing
Total Pages: 262
Release: 2009-07-03
Genre: Language Arts & Disciplines
ISBN: 1848557116

How does the disintegration of the Soviet system help us to understand the character of library and information institutions and practices within post-soviet space? This title brings together diverse reflective essays, reports and empirical analyses of the changing character of the post-soviet library world to address the question.

Public Libraries and Their Communities

Public Libraries and Their Communities
Author: Kay Ann Cassell
Publisher: Rowman & Littlefield
Total Pages: 237
Release: 2021-04-02
Genre: Language Arts & Disciplines
ISBN: 1538112698

Public Libraries and Their Communities: An Introduction provide an overview of public librarianship today. It covers library organization, policy development, staffing, fiscal organization including funding sources and budgets, the legal framework, relationships with local and state governments, advocacy, services and service development for different age groups and for different groups of users, development of programming and outreach, collection development, promotion and marketing, and current issues and trends. In addition to context and concepts, the book uses many examples from both large and small public libraries to bring principles to life. Examples include real library policies, case studies, strategic planning, organization charts and library budgets. Many think that public libraries are not complicated to run.This book aims to show that public libraries are very complicated and require much skill on the part of the director, staff, and Board of Trustees to meet the needs of their local users.Advocacy and marketing have become important parts of the work of public libraries. Funding is always challenging so public libraries must constantly be making the local government and its citizens aware of the public library – its programs, collections, and services. This book's focus is on how public libraries reach beyond the walls of their buildings and touch the lives of their citizens.Meeting community interests and needs is essential for 21st century public libraries. For students the book offers discussion questions at the end of each chapter. These questions also provide discussion starters for public library staff development.