SIAM: Principles and Practices for Service Integration and Management

SIAM: Principles and Practices for Service Integration and Management
Author: Dave Armes
Publisher: Van Haren
Total Pages: 225
Release: 2015-11-23
Genre: Architecture
ISBN: 9401805784

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate the collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: ITSM professionals working in integrated multi-sourced environments; Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers business and users; Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.

Organizational Integration of Enterprise Systems and Resources: Advancements and Applications

Organizational Integration of Enterprise Systems and Resources: Advancements and Applications
Author: Varajão, João Eduardo Quintela Alves de Sousa
Publisher: IGI Global
Total Pages: 487
Release: 2012-06-30
Genre: Computers
ISBN: 1466617659

The topic of Enterprise Information Systems (EIS) is having an increasingly relevant strategic impact on global business and the world economy, and organizations are undergoing hard investments in search of the rewarding benefits of efficiency and effectiveness that these ranges of solutions promise. Organizational Integration of Enterprise Systems and Resources: Advancements and Applications show that EIS are at the same time responsible for tremendous gains in some companies and tremendous losses in others. Therefore, their adoption should be carefully planned and managed. This title highlights new ways to identify opportunities and overtake trends and challenges of EIS selection, adoption, and exploitation as it is filled with models, solutions, tools, and case studies. The book provides researchers, scholars, and professionals with some of the most advanced research, solutions, and discussions of Enterprise Information Systems design, implementation, and management.

Integration of Revenue Administration

Integration of Revenue Administration
Author: World Bank
Publisher: World Bank Publications
Total Pages: 59
Release: 2010-09-21
Genre: Business & Economics
ISBN: 0821385429

In order to minimize the need for taxpayers to respond to multiple revenue agencies, some countries have integrated their revenue administrations, either by merging tax and customs administration, or unifying collection of tax and social contributions. This book examines the experience of 11 countries in doing so. Their experiences indicate that integrating collection entails modernizing the revenue administration and reducing contact between the tax office and taxpayers, thanks to the extensive use of ICT.

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition
Author: Claire Agutter
Publisher: IT Governance Ltd
Total Pages: 214
Release: 2021-07-20
Genre: Computers
ISBN: 1787783111

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!

Enterprise Integration

Enterprise Integration
Author: Beth Gold-Bernstein
Publisher: Addison-Wesley Professional
Total Pages: 408
Release: 2005
Genre: Business & Economics
ISBN: 9780321223906

“The book’s use of real-world case study vignettes really does go to the heart of the subject matter. This stuff is real, it has real applicability to real problems, and, as with most things in life, it shows how it all comes down to real money in the final analysis. This book shows you what your peers are doing to drive costs out of integration projects and to build new applications without re-inventing the entire wheel—just a few new spokes and off you go. This is a good book. Read it.” —Peter Rhys Jenkins, Complex Systems Architect, Candle Corporation “When you get two long-term, acknowledged experts on integration and interoperability together to lay out the current state of the IT universe you expect an immediate return on investment—and this book delivers. It’s common knowledge that 90% of total software lifecycle cost is in maintenance and integration, and that needs to drive IT decision-making. With comprehensive coverage of the integration technology landscape, and clear case studies presented at every turn, this book belongs on every IT manager’s, every system architect’s, and every software developer’s bookshelf.” —Richard Mark Soley, chairman and CEO, Object Management Group “Today’s myriad of integration technologies and alternatives can be daunting. This book presents a framework and process for the evaluation, design, and selection of the appropriate integration technologies to meet your strategic business needs. You will find the templates a particularly useful mechanism to jump-start documentation and drive your decision-making process.” —Ron Zahavi, CIO, Global Business Transformation, Unisys Global Transformation Team; author of Enterprise Application Integration with CORBA “It is refreshing to read a book that presents a good business approach to the integration challenge facing most business leaders today, while at the same time educating them about the major components of the required technologies and management practices changes required. The narrative, examples, and templates establish a common reference point between the business and the technology organizations. A must-read for senior business leaders challenged with the complexities of business integration, as well as Senior IT Leaders challenged with shrinking budgets and lower tolerances for failures.” —Chuck Papageorgiou, managing partner, Ideasphere “Integration has, and will continue to be, one of the success indicators of any enterprise project. Failing to understand the nuances of integration is a critical mistake managers cannot afford to make.” —Marcia Robinson, author of Services Blueprint: Roadmap for Execution “A much-needed book; it ties together the business and technology aspects of information system implementation, emphasizing best practices for really getting things done. I believe that both the technical and business communities will benefit from the in-depth material provided in this book.” —Dr. Barry Horowitz, professor of systems and information engineering, University of Virginia (former CEO, Mitre Corporation) Integration of applications, information, and business process has become today’s #1 IT investment priority. Most enterprise integration books simply explain the technology. This one shows exactly how to apply it. It’s a step-by-step roadmap for your entire project—from the earliest exploratory stages through analysis, design, architecture, and implementation. Renowned enterprise integration experts Beth Gold-Bernstein and William Ruh present best practices and case studies that bring their methodology to life. They address every stage from the decision-maker’s and implementer’s point of view—showing how to align business requirements to specific solutions, systematically reduce risk, and maximize ROI throughout the entire lifecycle. Coverage includes: Supporting strategies, tactics, and business planning: enterprise integration from the business perspective Defining realistic project success indicators and metrics Establishing integration architectures: supporting near-term needs while building reusable infrastructure services for the long-term Adopting metadata architecture and standards Implementing four essential implementation patterns: application, information, composite, and process integration Understanding service integration and implementing service-oriented architectures Providing organizational structure and governance to support effective integration The authors provide detailed plans and specification templates for application integration projects—both in the book and on the CD-ROM. These projects include identifying business drivers and requirements; establishing strategy; and integrating services, information, process, and applications. Enterprise Integration was written for every member of the integration team: business and IT leaders, strategists, architects, project managers, and technical staff. Regardless of your role, you’ll discover where you fit, what to do, and how to drive maximum business value from your next integration project.

SIAM/MSI

SIAM/MSI
Author: David Clifford
Publisher: IT Governance Ltd
Total Pages: 62
Release: 2016-10-18
Genre: Computers
ISBN: 1849288526

In order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit. SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management explains: the merits of a multi-sourced approach to outsourcing service towersthe benefits of multi-sourcing contracts with service providers for specified towershow to align multi-sourced servicesthe challenges of using a multi-sourced modelhow to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502)the different types of service integration models (ISI, ESI and ETSI), and the benefits and challenges of eachaggregating service-level performancea multi-sourcing RFP approach, taking into account structural, operational and governance requirements. If you’re thinking of moving from a single-source to a multi-source outsourcing model, SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management provides the answers to all of your questions.

Integrated Management Systems

Integrated Management Systems
Author: Marek Bugdol
Publisher: Springer
Total Pages: 199
Release: 2014-08-16
Genre: Technology & Engineering
ISBN: 3319100289

Examining the challenges of integrated management, this book explores the importance and potential benefits of using an integrated approach as a cross-functional concept of management. It covers not only standardized management systems (e.g. International Organization for Standardization), but also models of self-assessment, as well as different types of integration. Furthermore, it demonstrates how processes and systems can be integrated, and how management efficiency can be increased. The major part of this book focuses on management concepts which use integration as a key tool of management processes (e.g. the systematic approach, supply chain management, virtual and network organizations, processes management and total quality management). Case studies, illustrations, and tables are also provided to exemplify and illuminate the content, as well as examples of successful and failed integrations. Providing a particularly useful resource to managers and specialists involved in the improvement of organizational performance, this book is also intended for top managers, functional managers, project managers, specialists, consultants, and those who wish to improve the efficiency and effectiveness of management. It also offers a helpful guide to academics and students interested in quality and risk management.

Engineering Systems Integration

Engineering Systems Integration
Author: Gary O. Langford
Publisher: CRC Press
Total Pages: 409
Release: 2016-04-19
Genre: Business & Economics
ISBN: 1000218899

The first book to address the underlying premises of systems integration and how to exposit them into a practical and productive manner, this book prepares systems managers and systems engineers to consider their decisions in light of systems integration metrics. The book addresses two questions: Is there a way to express the interplay of human actions and the result of system interactions of a product with its environment, and are there methods that combine to improve the integration of systems? The systems integration theory and integration frameworks proposed in the book tie General Systems Theory with practice.

Integrating Program Management and Systems Engineering

Integrating Program Management and Systems Engineering
Author:
Publisher: John Wiley & Sons
Total Pages: 469
Release: 2017-02-21
Genre: Business & Economics
ISBN: 1119258928

Integrate critical roles to improve overall performance in complex engineering projects Integrating Program Management and Systems Engineering shows how organizations can become more effective, more efficient, and more responsive, and enjoy better performance outcomes. The discussion begins with an overview of key concepts, and details the challenges faced by System Engineering and Program Management practitioners every day. The practical framework that follows describes how the roles can be integrated successfully to streamline project workflow, with a catalog of tools for assessing and deploying best practices. Case studies detail how real-world companies have successfully implemented the framework to improve cost, schedule, and technical performance, and coverage of risk management throughout helps you ensure the success of your organization's own integration strategy. Available course outlines and PowerPoint slides bring this book directly into the academic or corporate classroom, and the discussion's practical emphasis provides a direct path to implementation. The integration of management and technical work paves the way for smoother projects and more positive outcomes. This book describes the integrated goal, and provides a clear framework for successful transition. Overcome challenges and improve cost, schedule, and technical performance Assess current capabilities and build to the level your organization needs Manage risk throughout all stages of integration and performance improvement Deploy best practices for teams and systems using the most effective tools Complex engineering systems are prone to budget slips, scheduling errors, and a variety of challenges that affect the final outcome. These challenges are a sign of failure on the part of both management and technical, but can be overcome by integrating the roles into a cohesive unit focused on delivering a high-value product. Integrating Program Management with Systems Engineering provides a practical route to better performance for your organization as a whole.

Between Globalization and Integration

Between Globalization and Integration
Author: Sebastian Vaduva
Publisher: Springer
Total Pages: 116
Release: 2016-02-23
Genre: Business & Economics
ISBN: 3319270095

This volume focuses on the integration and globalization of Romania, a prominent emerging market in South-Eastern Europe and one of the major players in the securitization of the Black Sea and the Eastern European border, as both a part of NATO since 2004 and a fully integrated EU Member State since 2007. It will examine the challenges the country has faced in its progression from totalitarianism to democracy through several waves of reform intended to update and streamline its political and economic processes for success in the free-market capitalist arena. Having learned the hard way about some of the key aspects of public administration, Romania has learned a place for itself among the diverse global players of Europe and beyond. The first section reviews current perspectives on globalization and its impact in the late 20th century. It has “flattened” the Earth, generating better communication and exchanges than ever before, but also gathering a fair amount of criticisms from commentators seeing it as little else than neo-colonialism. Cooperative-administrative strategies are being suggested instead, in order for new public administration patterns to smoothly run in coordination with the globalized world. In the second section, the European Union is described as a complex multi-level socio-political entity, itself historically in turmoil over its own style of rule – e.g. hierarchy vs. coordination, integration vs. centralization, etc. – or even its own existence, as the European dream seemed to be losing steam with the general population of Europe several times in the previous century. Powers and responsibilities of the European institutions and agencies are also discussed. Thirdly, the recent history of Romania is approached from the Europeanization context, starting from its post-1989 days of confusion and of attempting to jumpstart democracy. Eventually, it has to undergo a series of reforms and internalize some principles fundamental to the EU in order for the much-awaited accession to occur and its multiple effects to start taking place. A country with a rich cultural heritage and straddling multiple socio-political axes, Romania has plenty more to offer in the new geostrategic, security and development contexts of the 21st-century Europe. As such, this volume provides inspiration for further research and practical application opportunities on topics of local, European and global significance.