Insuring Qualityhow To Improve Quality Compliance Customer Service And Ethics In The Insurance Industry
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Author | : Les Abromovitz |
Publisher | : CRC Press |
Total Pages | : 230 |
Release | : 1997-10-27 |
Genre | : Business & Economics |
ISBN | : 9781574441505 |
How can insurance providers boost their image and increase business? Hedy and Les Abromovitz's Insuring Quality takes a hard look at the insurance industry and suggests innovative new ways of improving customer satisfaction, turbo-charging sales and polishing the tarnished image of the industry. The insurance industry has an image problem. From Woody Allen movies to greeting cards, insurance agents are ridiculed as boring, overbearing pests out to make a quick buck at someone's expense. Recent criminal investigations into some of the nation's largest insurance providers have only made the situation worse. And that's bad news for insurance professionals - for more than any other business, the insurance industry is built on trust. This book was written by insurance professionals for insurance professionals - so every example in the book is based on a real-life situation. There's no ivory tower philosophizing or impenetrable jargon; just practical advice from two veterans who have examined the true relationship between quality, ethics, and customer service. As the authors say, "Insuring Quality will help your organization solve real-life problems. It's for the people in the trenches..."
Author | : Jerry Arcaro |
Publisher | : CRC Press |
Total Pages | : 288 |
Release | : 1997-08-29 |
Genre | : Business & Economics |
ISBN | : 9781574441673 |
Why should government agencies conduct quality assessments? The answer is simple: in this era of budget constraints, taxpayer dissatisfaction and "smaller government," today's government agencies must do more with less. The public is demanding it. The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government can help you identify areas of waste, cut costs dramatically, and increase efficiency and productivity. Not convinced? Recently, the City of Union, Georgia, used the methodology contained in this workbook to cut costs 15 percent and speed up the budget process from 6 months to 30 days. The methods outlined in The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government can also increase your organization's competitiveness, increase your service quality, and most importantly, change people's attitudes about working with government agencies. It's no secret that the vast majority of Americans are currently dissatisfied with the way the government does business. Isn't it time you changed their minds?
Author | : |
Publisher | : |
Total Pages | : 1164 |
Release | : 1999 |
Genre | : American literature |
ISBN | : |
Author | : Thomas C. Reischl |
Publisher | : |
Total Pages | : 124 |
Release | : 1999 |
Genre | : Ethics |
ISBN | : 9780872182325 |
Author | : |
Publisher | : |
Total Pages | : 260 |
Release | : 1998 |
Genre | : Books |
ISBN | : |
Author | : United States. Congress. Senate. Select Committee on Ethics |
Publisher | : |
Total Pages | : 1064 |
Release | : 1990 |
Genre | : |
ISBN | : |
Author | : United States. Congress. Senate. Select Committee on Ethics |
Publisher | : |
Total Pages | : 2160 |
Release | : 1990 |
Genre | : Governmental investigations |
ISBN | : |
Author | : Institute of Medicine |
Publisher | : National Academies Press |
Total Pages | : 240 |
Release | : 1993-02-01 |
Genre | : Medical |
ISBN | : 0309047420 |
Americans are accustomed to anecdotal evidence of the health care crisis. Yet, personal or local stories do not provide a comprehensive nationwide picture of our access to health care. Now, this book offers the long-awaited health equivalent of national economic indicators. This useful volume defines a set of national objectives and identifies indicatorsâ€"measures of utilization and outcomeâ€"that can "sense" when and where problems occur in accessing specific health care services. Using the indicators, the committee presents significant conclusions about the situation today, examining the relationships between access to care and factors such as income, race, ethnic origin, and location. The committee offers recommendations to federal, state, and local agencies for improving data collection and monitoring. This highly readable and well-organized volume will be essential for policymakers, public health officials, insurance companies, hospitals, physicians and nurses, and interested individuals.
Author | : Amitava Mitra |
Publisher | : Custom Pub |
Total Pages | : 682 |
Release | : 2005-01-01 |
Genre | : Business & Economics |
ISBN | : 9780759351721 |
This book covers the foundations of modern methods of quality control and improvement that are used in the manufacturing and service industries. Quality is key to surviving tough competition. Consequently, business needs technically competent people who are well-versed in statistical quality control and improvement. This book should serve the needs of students in business and management and students in engineering, technology, and other related disciplines. Professionals will find this book to be a valuable reference in the field.
Author | : John Tschohl |
Publisher | : Best Sellers Publishing |
Total Pages | : 388 |
Release | : 1996 |
Genre | : Business & Economics |
ISBN | : 9780963626844 |
Promotes the theory that superior customer service leads to a superior business organisation