Information Technology-enabled Global Customer Service

Information Technology-enabled Global Customer Service
Author: Tapio Reponen
Publisher: IGI Global
Total Pages: 300
Release: 2003-01-01
Genre: Computers
ISBN: 1591400481

Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.

Information Technology-enabled Global Customer Service

Information Technology-enabled Global Customer Service
Author: Tapio Reponen
Publisher: IGI Global
Total Pages: 288
Release: 2003-01-01
Genre: Business & Economics
ISBN: 1591400872

Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.

IT Enabled Services

IT Enabled Services
Author: Shiro Uesugi
Publisher: Springer Science & Business Media
Total Pages: 252
Release: 2013-01-08
Genre: Computers
ISBN: 370911425X

As the global economy turns more and more service oriented, Information Technology-Enabled Services (ITeS) require greater understanding. Increasing numbers and varieties of services are provided through IT. Furthermore, IT enables the creation of new services in diverse fields previously untouched. Because of the catalyzing nature of internet technology, ITeS today has become more than “Outsourcing” of services. This book illustrates the enabling nature of ITeS with its entailment of IT, thus contributing to the betterment of humanity. The scope of this book is not only for academia but also for business persons, government practitioners and readers from daily lives. Authors from a variety of nations and regions with various backgrounds provide insightful theories, research, findings and practices in various fields such as commerce, finance, medical services, government and education. This book opens up a new horizon with the application of Internet-based practices in business, government and in daily lives. Information Technology-Enabled Services works as a navigator for those who sail to the new horizon of service oriented economies.

Advanced Topics in Global Information Management

Advanced Topics in Global Information Management
Author: Felix B. Tan
Publisher: IGI Global
Total Pages: 335
Release: 2002-01-01
Genre: Business & Economics
ISBN: 1591401011

Annotation Advanced Topics in Global Information Management, Volume 3 is the third in a series of books on advance topics in global information management (GIM). GIM research continues to progress, with some scholars pushing the boundaries of thinking and others challenging the status quo.

Public Information Technology

Public Information Technology
Author: G. David Garson
Publisher: IGI Global
Total Pages: 394
Release: 2003-01-01
Genre: Political Science
ISBN: 1591400716

Public Information Technology: Policy and Management Issues constitutes a survey of many of the most important dimensions of managing information technology in the public sector. Written by noted academics and public administration practitioners, this book addresses general policy and administrative issues in this arena as well as the information technology skills needed by public managers.

Creating Business Value with Information Technology: Challenges and Solutions

Creating Business Value with Information Technology: Challenges and Solutions
Author: Shin, Namchul
Publisher: IGI Global
Total Pages: 334
Release: 2002-07-01
Genre: Computers
ISBN: 1591400880

Questions on the business value of information technology (IT), which have been raised by managers and researchers for the last decade, are not settled yet. Firms invest in IT to improve their business performance. However, some firms fail to improve their business performance while others succeed. The overall value of IT varies enormously from firm to firm. Computerization does not automatically create business value, but it is one essential component that should be coupled with organizational changes such as new strategies, new business processes, and new organizational structure. Creating Business Value with Information Technology: Challenges and Solutions aims to solicit the studies that yield significant new insights into the business value of IT.

Encyclopedia of Information Science and Technology

Encyclopedia of Information Science and Technology
Author: Mehdi Khosrow-Pour
Publisher: IGI Global Snippet
Total Pages: 4292
Release: 2009
Genre: Computers
ISBN: 9781605660264

"This set of books represents a detailed compendium of authoritative, research-based entries that define the contemporary state of knowledge on technology"--Provided by publisher.

Knowledge and Information Technology Management: Human and Social Perspectives

Knowledge and Information Technology Management: Human and Social Perspectives
Author: Gunasekaran, Angappa
Publisher: IGI Global
Total Pages: 380
Release: 2002-07-01
Genre: Computers
ISBN: 1591400724

Success in an increasingly competitive market depends on the quality of knowledge which organisations apply to their major business processes. For example, a supply chain depends on knowledge of diverse areas, including raw materials, planning, manufacturing, and distribution. Likewise, product development requires knowledge of consumer requirements, new science, new technology, and marketing. Knowledge is broadly defined as credible information that is of potential value to an organisation. Knowledge management (KM) is a function of generation and dissemination of information, developing a shared understanding of information, filtering shared understandings into degrees of potential value, and storing valuable knowledge within the confines of an accessible organisational mechanism.

Information Technology and Organizations

Information Technology and Organizations
Author: Mehdi Khosrowpour
Publisher: IGI Global
Total Pages: 182
Release: 2003-01-01
Genre: Computers
ISBN: 9781591400660

This volume aims to provide a collection of unique perspectives on the issues surrounding the management of information technology in organizations around the world and the ways in which these issues are addressed.

Managing Information Technology Resources in Organizations in the Next Millennium

Managing Information Technology Resources in Organizations in the Next Millennium
Author: Information Resources Management Association. International Conference
Publisher: IGI Global
Total Pages: 1154
Release: 1999-01-01
Genre: Computers
ISBN: 9781878289513

Managing Information Technology Resources in Organizations in the Next Millennium contains more than 200 unique perspectives on numerous timely issues of managing information technology in organizations around the world. This book, featuring the latest research and applied IT practices, is a valuable source in support of teaching and research agendas.