Bossy customers, out-of-touch managers, missing children, gawking Mormons, weapons of cardiac destruction, overworked and underpaid employees - it's all in a day's work at Bigmart.There's no shortage of wild, funny, and moving tales to tell, and writer Steven Surman captures them all in the pages of "Bigmart Confidential: Dispatches from America's Retail Empire." In the book, Surman details his time working as a deli clerk in one of the world's largest big-box retailers. And his experiences and encounters there taught him a valuable lesson: American retail is far stranger and funnier than fiction. Because only at a superstore like Bigmart is it possible to be lectured by an irritated customer speaking frantically through a mechanical larynx.Surman's clean and conversational prose delivers a true account full of hilarious customer-service stories and sharp insights into the toils of the working class and the ever-growing service industry that employs it. Fans of Barbara Ehrenreich's "Nickel and Dimed," David Sedaris' "The Santaland Diaries," and NBC's "Superstore" cannot miss this book!