Improving The Quality Of East And West European Public Services
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| Author | : Elke Ler |
| Publisher | : Routledge |
| Total Pages | : 270 |
| Release | : 2017-11-30 |
| Genre | : Business & Economics |
| ISBN | : 1351155903 |
This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.
| Author | : Elke Ler |
| Publisher | : Routledge |
| Total Pages | : 270 |
| Release | : 2017-11-30 |
| Genre | : Business & Economics |
| ISBN | : 1351155903 |
This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.
| Author | : Patria de Lancer Julnes |
| Publisher | : SAGE |
| Total Pages | : 561 |
| Release | : 2007-09-10 |
| Genre | : Business & Economics |
| ISBN | : 1412940125 |
A combination of conceptual and practical applications with an emphasis on cutting-edge practices in the US and abroad, this text represents the most notable examples of performance measurement in Canada, Latin America and Eastern Europe, and supports the integration of theory and practice, with linked chapters.
| Author | : Elke Löffler |
| Publisher | : Ashgate Publishing, Ltd. |
| Total Pages | : 288 |
| Release | : 2004 |
| Genre | : Business & Economics |
| ISBN | : |
Focusing upon the provision of public services in Eastern and Western Europe, these collected papers present a stimulating and challenging set of ideas on public service improvement to an international audience of researchers and practitioners.
| Author | : Andrew Coulson |
| Publisher | : Routledge |
| Total Pages | : 172 |
| Release | : 2007-08-02 |
| Genre | : Philosophy |
| ISBN | : 1136773584 |
This book examines the democratic changes that took place in civil society in Central and Eastern Europe after the break up of the Soviet Union.
| Author | : Wouter Van Dooren |
| Publisher | : Routledge |
| Total Pages | : 241 |
| Release | : 2015-02-19 |
| Genre | : Business & Economics |
| ISBN | : 1317814169 |
In times of rising expectations and decreasing resources for the public sector, performance management is high on the agenda. Increasingly, the value of the performance management systems themselves is under scrutiny, with more attention being paid to the effectiveness of performance management in practice. This new edition has been revised and updated to examine: performance in the context of current public management debates, including emerging discussions on the New Public Governance and neo-Weberianism; the many definitions of performance and how it has become one of the most contested agendas of public management; the so-called perverse effects of using performance indicators; the technicalities of performance measurement in a five step process: prioritising measurement, indicator development, data collection, analysis and reporting; and the future challenges and directions of performance management Performance Management in the Public Sector 2nd edition offers an approachable insight into a complex theme for practitioners and public management students alike.
| Author | : José Manuel Ruano |
| Publisher | : Springer |
| Total Pages | : 522 |
| Release | : 2016-11-29 |
| Genre | : Political Science |
| ISBN | : 3319324373 |
This handbook provides an authoritative study of European decentralisation, taking into account, from a territorial perspective, the different political and administrative traditions in Europe (Continental, Anglo-Saxon and Ex-communist States) and the cleavages North-South and East-West. While in recent decades most European countries have implemented devolution policies trying to tackle different political, social or bureaucratic problems, some others have instead regionalised their territory, applied federal or pseudo-federal reforms and strengthened the role of subnational governments. This volume analyses decentralisation in these countries using different variables including history, territorial organisation, civil service and financing, and reveals how this phenomenon leads to complex intergovernmental linkages. The evolution of territorial decentralisation, the political tensions between centre and periphery, the autonomy of the subnational governments and their functions and competences, the tools of co-ordination and co-operation, and the features and role of civil service are the main issues studied here with an interdisciplinary approach.
| Author | : Christopher Pollitt |
| Publisher | : Oxford University Press, USA |
| Total Pages | : 386 |
| Release | : 2011-09-08 |
| Genre | : Business & Economics |
| ISBN | : 0199595089 |
Provides "a comparative analytic account of public management thinking and reform in twelve developed countries over a period of thirty years." - page 1.
| Author | : Nunes Silva, Carlos |
| Publisher | : IGI Global |
| Total Pages | : 307 |
| Release | : 2022-03-04 |
| Genre | : Political Science |
| ISBN | : 1799890929 |
The digital transformation of the 21st century has affected all facets of society and has been highly advantageous in many industries, including urban planning and regional development. The practices, strategies, and developments surrounding urban e-planning in particular have been constantly shifting and adapting to new innovations as they arrive. Trends and Innovations in Urban E-Planning provides an updated panorama of the main trends, challenges, and recent innovations in the field of e-planning through the critical perspectives of diverse experts. This book adds new and updated evidence on recent changes in this field and provides critical insights on these innovations. Covering topics such as citizen engagement, land property management, and spatial planning, this book is an essential resource for students and educators of higher education, researchers, urban planners, engineers, public officials, community groups, and academicians.
| Author | : Jean-Michel Eymeri-Douzans |
| Publisher | : Routledge |
| Total Pages | : 273 |
| Release | : 2011-03-21 |
| Genre | : Law |
| ISBN | : 1136749500 |
After a quarter of a century of implementation of New Public Management (NPM) reform strategies, this book assesses the major real outcomes of these reforms on states and public sectors, at both the organisational level and a more political level. Unlike most previous accounts of reform, this book looks at how reform has changed the role of the public administration in democratic governance. Featuring case studies on the UK, Germany, France, Norway, Ireland, Switzerland, Scandinavia, Post communist states, Mexico, South Korea, Turkey and the European Commission, and focusing on two issues this book: Examines the significant variations in the "trajectories" of administrative reform among West European countries on the basis of empirically rooted research on different national case studies. Assesses the extent to which these "constitutive" public policies have affected the institutions of government and the governing processes of our democratic occidental states and ask how have NPM-inspired programs, with their exclusive focus on managerialist objectives and instruments, challenged the political and democratic nature of public administration? Looking at the broader issues relating to the current recompositions of democratic states, this book will be of interest to students and scholars of all matters relating to public administration and governance within political science, management, public law, sociology, contemporary history, and cultural studies.
