Improving Public Service Delivery
Author | : Peter C. Humphreys |
Publisher | : Institute of Public Administration |
Total Pages | : 108 |
Release | : 1998 |
Genre | : Administrative agencies |
ISBN | : 9781902448008 |
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Author | : Peter C. Humphreys |
Publisher | : Institute of Public Administration |
Total Pages | : 108 |
Release | : 1998 |
Genre | : Administrative agencies |
ISBN | : 9781902448008 |
Author | : World Bank |
Publisher | : World Bank Publications |
Total Pages | : 276 |
Release | : 2005 |
Genre | : Business & Economics |
ISBN | : 9780821361405 |
This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.
Author | : Dena Ringold |
Publisher | : World Bank Publications |
Total Pages | : 153 |
Release | : 2011-12-01 |
Genre | : Business & Economics |
ISBN | : 0821389300 |
The report reviews how citizens can influence education, health and social protection services through access to information and opportunities to hold providers accountable. It takes stock of international evidence and experience from projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work.
Author | : M. Aslam Alam |
Publisher | : Routledge |
Total Pages | : 307 |
Release | : 2020-03-30 |
Genre | : |
ISBN | : 9780367472429 |
The book discusses key issues relating to the shifting paradigms of public administration and initiatives by public sector institutions for providing better public services to the citizens including social, economic, health, security & education. It focuses on the South Asia region and discusses how power generation and regional collaboration could be beneficial for the region.
Author | : Anil B. Deolalikar |
Publisher | : Edward Elgar Publishing |
Total Pages | : 358 |
Release | : 2015-04-30 |
Genre | : Political Science |
ISBN | : 1784715573 |
Governance in Developing Asia is one of the first books of its kind to provide an overview of the role that better governance and citizen empowerment can play in improving public service delivery in developing Asia. The World Development Report 2004 se
Author | : Anka Kekez |
Publisher | : Edward Elgar Publishing |
Total Pages | : 360 |
Release | : 2019 |
Genre | : Civil service |
ISBN | : 1788978587 |
The growing intensity and complexity of public service has spurred policy reform efforts across the globe, many featuring attempts to promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the major types of collaboration in public service delivery through a governance lens.
Author | : Salvatore Schiavo-Campo |
Publisher | : |
Total Pages | : 908 |
Release | : 2001 |
Genre | : Administrative agencies |
ISBN | : |
Author | : Rachel E. Ashworth |
Publisher | : Oxford University Press, USA |
Total Pages | : 244 |
Release | : 2010-04-29 |
Genre | : Business & Economics |
ISBN | : 0199545480 |
The performance of public services is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to public organizations to examine how the public sector can perform better.
Author | : Ray Tomkinson |
Publisher | : Gower Publishing, Ltd. |
Total Pages | : 248 |
Release | : 2007 |
Genre | : Business & Economics |
ISBN | : 9780566087233 |
By using extensive case studies drawn from across local councils in England, Ray Tomkinson explains the implications of sharing service delivery, addresses concerns about loss of control and accountability, and demonstrates the potential advantages. He shows how to set up collaborative ventures, formal partnerships, shared service centres or special purpose vehicles, while pointing out possible pitfalls, thus enabling senior managers to follow all the necessary project steps to create an appropriate shared service.
Author | : Vikram K. Chand |
Publisher | : Oxford University Press, USA |
Total Pages | : 0 |
Release | : 2010 |
Genre | : Municipal services |
ISBN | : 9780198068457 |
This collection looks at processes of change and reform in public service delivery in a range of states and sectors, and over time spans. The first three essays examine reforms that have improved prospects for economic growth and poverty alleviation in Bihar; improved the functioning of public sector enterprises and the power sector, and initiated improvements in education in West Bengal; and the efficient delivery of economic services in Gujarat in order to pursue a high-growth agenda. The next two essays focus on regulation in infrastructure as well as the delivery of urban services. The question of balancing greater autonomy with accountability to improve public service delivery through the use of executive agencies is also analysed. The final essay discusses how India might absorb lessons for the effective implementation of the Right to Information Act (2005) from countries such as Mexico, South Africa, and Canada. The volume shows how reform is an ongoing process that depends critically on contextual factors. These include the history of reform ideas, the capacity of the state to execute reform, and the nature of the state itself and its relationships with key actors, such as the private sector and unions.