Measuring and Improving Productivity in Services

Measuring and Improving Productivity in Services
Author: Faridah Djellal
Publisher: Edward Elgar Publishing
Total Pages: 261
Release: 2009-01-01
Genre: Business & Economics
ISBN: 1848444966

The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades. The concept of productivity, which was developed initially for industrial and agricultural economies poses few difficulties when applied to standardized products. The advent of the service economy contributed to call into question, if not the relevance of this concept, at least its definition and measurement methods. This book takes stock of the issues met by productivity in services on theoretical, methodological and operational levels. The authors examine various definitions of productivity and the main methods of its measurement. A survey of recent conceptual and methodological debates on the notion of productivity is also presented. A more operational and strategic perspective is then adopted in order to identify and analyze the main levers, factors and determinants for improving productivity and, more generally, the actual strategies adopted for this purpose in firms and organisations. Providing a deep understanding of the specific and underestimated performance processes within service industries, this book will be of great interest to those involved in industrial economics, management science and public administration.

Improving Productivity and the Quality of Work Life

Improving Productivity and the Quality of Work Life
Author: Thomas G. Cummings
Publisher: Greenwood
Total Pages: 336
Release: 1977
Genre: Business & Economics
ISBN:

Compilation of research papers on the quality of working life and improved labour productivity - discusses the effectiveness of autonomous group work, job satisfaction and job enrichment, workers participation in decision making, flexible hours of work, countering alienation at the workplace, experiments in work organization, etc. Bibliography pp. 292 to 305, diagrams, references and statistical tables.

Improving Productivity

Improving Productivity
Author: National Center for Productivity and Quality of Working Life
Publisher:
Total Pages: 40
Release: 1975
Genre: Industrial productivity
ISBN:

Improving Public Sector Productivity

Improving Public Sector Productivity
Author: Ellen Doree Rosen
Publisher: SAGE
Total Pages: 292
Release: 1993-07-22
Genre: Political Science
ISBN: 9780803945739

This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.

Key Productivity and Performance Strategies to Advance Your Career

Key Productivity and Performance Strategies to Advance Your Career
Author: Lesia L. Crumpton-Young
Publisher: Academic Press
Total Pages: 96
Release: 2019-02-14
Genre: Business & Economics
ISBN: 0127999566

Key Productivity and Performance Strategies to Advance Your STEM Career shares valuable knowledge and insights on best practices used by high performing individuals in the STEM fields to enhance their professional endeavors. The strategies contained in this book are based on Lesia L. Crumpton-Young's experience and expertise as a STEM professional and a certified Life and Career Coach. The book includes real-life examples from STEM professionals of career hurdles and efficient solutions to reaching your career goals. It covers effective goal setting, decision-making, and how best to overcome doubt and criticism, as well as practical advice on critical path analysis. Finally, the book includes a five-year career planning tool, along with additional problem statements and exercises, making it a valuable resource those involved in the STEM fields.

Preventing Stress, Improving Productivity

Preventing Stress, Improving Productivity
Author: Cary Cooper
Publisher: Routledge
Total Pages: 365
Release: 2012-11-12
Genre: Psychology
ISBN: 1134708297

In a representative study made of European workers, twenty-eight per cent of employees reported that stress affects their health and their performance at work. Occupational stress is a serious problem for the performance of individuals, organisations and as a consequence, for national economies. Preventing Stress, Improving Productivity investigates the ways in which companies can combat stress by changing the working environment rather than only treating individual employees with stress symptoms. Costs and benefits of stress prevention are discussed, with an emphasis on appraoches that involve both the work situation and the individual worker. The heart of the book consists of eleven European country chapters, each overviewing the current status with respect to occupational stress and its prevention in that country and then presenting one detailed case study an example of good preventive practice. Preventing Stress, Improving Productivity identifies five factors that are critical for a stress reduction programme to work, both in terms of employee health and well-being and from a financial point of view. Successful strategies combine participation from workers and support from top management. Useful as a reference for psychologists, human resource managers, occupational physicians, ergonomists and consultants, this book will also be an invaluable aid to managers in the day-to-day running of organisations.