Ideas And Insights
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| Author | : Marc Stickdorn |
| Publisher | : "O'Reilly Media, Inc." |
| Total Pages | : 1341 |
| Release | : 2018-01-02 |
| Genre | : Business & Economics |
| ISBN | : 1491927135 |
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
| Author | : Michael Marland |
| Publisher | : Cambridge University Press |
| Total Pages | : 257 |
| Release | : 2008-03-20 |
| Genre | : Education |
| ISBN | : 0521703239 |
A new series of anthologies to get students reading!
| Author | : Bernadette Jiwa |
| Publisher | : Penguin |
| Total Pages | : 210 |
| Release | : 2017-06-06 |
| Genre | : Business & Economics |
| ISBN | : 0735214131 |
Where will your next big idea come from? Analyzing hard data? A corporate brainstorming session? Customer focus groups? Or closer to home? Successful people don’t wait for proof that their idea will work. They learn to trust their gut and go. In Hunch, international bestselling author and business adviser Bernadette Jiwa shows you how to harness the power of your intuition so you can recognize opportunities others miss and create the breakthrough idea the world is waiting for. She explores inspired hunches, from one that led to the launch of the breakout GoldieBlox brand to another that helped a doctor reduce infant mortality rates around the world. Filled with success stories, reflection exercises, and writing prompts, Hunch is the indispensable guide to embracing your unique potential and discovering your own winning ideas.
| Author | : Daniel Goleman |
| Publisher | : |
| Total Pages | : |
| Release | : 2017-12-05 |
| Genre | : |
| ISBN | : 9781946998118 |
A short primer on the Emotional Intelligence Competency of Inspirational Leadership, one of five competencies in the Relationship Management domain.
| Author | : Gary Klein |
| Publisher | : PublicAffairs |
| Total Pages | : 306 |
| Release | : 2013-06-25 |
| Genre | : Business & Economics |
| ISBN | : 1610392752 |
Insights -- like Darwin's understanding of the way evolution actually works, and Watson and Crick's breakthrough discoveries about the structure of DNA -- can change the world. We also need insights into the everyday things that frustrate and confuse us so that we can more effectively solve problems and get things done. Yet we know very little about when, why, or how insights are formed -- or what blocks them. In Seeing What Others Don't, renowned cognitive psychologist Gary Klein unravels the mystery. Klein is a keen observer of people in their natural settings -- scientists, businesspeople, firefighters, police officers, soldiers, family members, friends, himself -- and uses a marvelous variety of stories to illuminate his research into what insights are and how they happen. What, for example, enabled Harry Markopolos to put the finger on Bernie Madoff? How did Dr. Michael Gottlieb make the connections between different patients that allowed him to publish the first announcement of the AIDS epidemic? What did Admiral Yamamoto see (and what did the Americans miss) in a 1940 British attack on the Italian fleet that enabled him to develop the strategy of attack at Pearl Harbor? How did a "smokejumper" see that setting another fire would save his life, while those who ignored his insight perished? How did Martin Chalfie come up with a million-dollar idea (and a Nobel Prize) for a natural flashlight that enabled researchers to look inside living organisms to watch biological processes in action? Klein also dissects impediments to insight, such as when organizations claim to value employee creativity and to encourage breakthroughs but in reality block disruptive ideas and prioritize avoidance of mistakes. Or when information technology systems are "dumb by design" and block potential discoveries. Both scientifically sophisticated and fun to read, Seeing What Others Don't shows that insight is not just a "eureka!" moment but a whole new way of understanding.
| Author | : Laurie Tema-Lyn |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2011 |
| Genre | : Group facilitation |
| ISBN | : 9780983043638 |
| Author | : Frédéric Vallée-Tourangeau |
| Publisher | : Routledge |
| Total Pages | : 393 |
| Release | : 2018-03-19 |
| Genre | : Psychology |
| ISBN | : 1351975099 |
Research on insight problem solving examines how new ideas are generated to solve problems that initially resist the application of prior knowledge or analogue solutions. In the laboratory, insight problems are designed to create an impasse; overcoming the impasse is sometimes accompanied by a distinctive phenomenological experience, the so-called Aha! moment. Insight: On the Origins of New Ideas presents research that captures these episodes of insight under laboratory conditions and informs models that account for their emergence. Descriptions and analyses of episodes of discovery both in and out of the laboratory are included to provide a general overview of insight. Featuring contributions from leading researchers, the volume debates the relative importance of intelligence and working memory, the development of an alternative interpretation of the problem based on deliberate analyses and heuristics, and unconscious inferences in the emergence of insight. These discussions generate new testable hypotheses to shed light on the cognitive processes underpinning insight, along with concrete methodological recommendations that, together, map a productive programme of future research. This book will be of interest to students and researchers of thinking and reasoning - specifically those interested in insight and creative problem solving.
| Author | : Hunter Whitney |
| Publisher | : Newnes |
| Total Pages | : 321 |
| Release | : 2012-11-27 |
| Genre | : Computers |
| ISBN | : 0123877946 |
Data Insights: New Ways to Visualize and Make Sense of Data offers thought-provoking insights into how visualization can foster a clearer and more comprehensive understanding of data. The book offers perspectives from people with different backgrounds, including data scientists, statisticians, painters, and writers. It argues that all data is useless, or misleading, if we do not know what it means.Organized into seven chapters, the book explores some of the ways that data visualization and other emerging approaches can make data meaningful and therefore useful. It also discusses some fundamental ideas and basic questions in the data lifecycle; the process of interactions between people, data, and displays that lead to better questions and more useful answers; and the fundamentals, origins, and purposes of the basic building blocks that are used in data visualization. The reader is introduced to tried and true approaches to understanding users in the context of user interface design, how communications can get distorted, and how data visualization is related to thinking machines. Finally, the book looks at the future of data visualization by assessing its strengths and weaknesses. Case studies from business analytics, healthcare, network monitoring, security, and games, among others, as well as illustrations, thought-provoking quotes, and real-world examples are included.This book will prove useful to computer professionals, technical marketing professionals, content strategists, Web and product designers, and researchers. Demonstrates, with a variety of case studies, how visualizations can foster a clearer and more comprehensive understanding of data Answers the question, "How can data visualization help me?" with discussions of how it fits into a wide array of purposes and situations Makes the case that data visualization is not just about technology; it also involves a deeply human process
| Author | : Franklyn Ajaye |
| Publisher | : |
| Total Pages | : 310 |
| Release | : 2002 |
| Genre | : Performing Arts |
| ISBN | : 9781879505544 |
If you want to build a stand-up comedy career, this book is a must read. If you want to write comedy, this book is a must-read. If you simply enjoy comedy ... this book is a must read. Part One offers essential advice about understanding the fundamentals of stand-up, studying other comedians, finding your own style, writing your material, working the live performance, and appearing on television. Fascinating, candid, insightful interviews with today's top comedians, who discuss at length why and how they do what they do, comprise Part Two, the bulk of the book. The third and last part of the book addresses your stand-up career through interviews with noted comedy club owners, an agent, a personal manager, and a television talent co-ordinator. Literally crammed with the wisdom of today's finest stand-up comics, in terms of quality, quantity, and timeliness information, this book is without peer.
| Author | : Robert J. Rosenthal |
| Publisher | : John Wiley & Sons |
| Total Pages | : 390 |
| Release | : 2015-05-26 |
| Genre | : Business & Economics |
| ISBN | : 1118931882 |
VolunteerMatch taps expert knowledge from today's volunteerism professionals to help nonprofits take a more inventive approach to volunteer engagement Volunteer Engagement 2.0: Ideas and Insights Changing the World shows you many of the innovative approaches to engaging volunteers that are reshaping nonprofits, volunteer programs, and communities around the world — and how you can bring these changes to your own organization. Curated and edited by VolunteerMatch, the Web's most popular volunteer engagement network, these transformative strategies and practices are already being used by innovative nonprofit, government, and business sector leaders in volunteering — and they represent many of the future trends in volunteerism. This insightful collection contains actionable advice on strengthening volunteering at your organization as well as broader explorations on the nature of opening organizations to volunteers to show you how to create a new volunteerism model that supports your organization's mission and programs. Among other things, you'll learn how to attract millennials and baby boomers to your cause, the best ways to partner with corporate and pro bono volunteer programs, why micro volunteering may be the future of online giving, what's new in national service, why your supporters are a largely untapped goldmine of fundraising success, and what trends will drive volunteering in the future. For more than 15 years VolunteerMatch has had unprecedented access to leading innovators in the nonprofit, government, and corporate sectors. In this book, you'll share that access as you explore the ideas, strategies, and insights that will boost volunteer engagement today and in the future. Learn what trends and ideas are reshaping volunteer engagement today Reconsider your volunteer model to reflect your organization's mission Find out what the leading thinkers predict will drive volunteering in the future Optimize volunteer recruitment, screening, orientation, and training Understand and cater to the motivations of your volunteers The world of volunteering is changing and there has never been a better moment to engage the time and talent of those who support your cause. How will your nonprofit grow and thrive with the help of volunteers? Volunteer Engagement 2.0: Ideas and Insights Changing the World provides the innovation and inspiration, you just need to supply the action.
