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| Author | : Michael John Boella |
| Publisher | : Routledge |
| Total Pages | : 354 |
| Release | : 2013 |
| Genre | : Business & Economics |
| ISBN | : 0415632536 |
This text now includes updates to all statistics, information on job design and empowerment, updated coverage of trade unionism and a new chapter on business ethics. It matches new NVQ requirements and incorporates new material relevant to courses and learning needs.
| Author | : David K. Hayes |
| Publisher | : John Wiley & Sons |
| Total Pages | : 506 |
| Release | : 2009 |
| Genre | : Business & Economics |
| ISBN | : 0470084804 |
This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry.
| Author | : David K. Hayes |
| Publisher | : John Wiley & Sons |
| Total Pages | : 206 |
| Release | : 2008-03-07 |
| Genre | : Business & Economics |
| ISBN | : 0470140607 |
This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry.
| Author | : Clayton W. Barrows |
| Publisher | : John Wiley & Sons |
| Total Pages | : 214 |
| Release | : 2008-03-03 |
| Genre | : Business & Economics |
| ISBN | : 047028546X |
Introduction to Management in the Hospitality Industry, Ninth Edition gives you the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. In this latest edition, the authors have brought the text thoroughly up to date by featuring new and emerging companies, new technologies, and new ways of doing business. Covering everything from careers to operations to finance, the text offers the most comprehensive and engaging introduction to this exciting field possible.
| Author | : Dennis Nickson |
| Publisher | : Routledge |
| Total Pages | : 321 |
| Release | : 2007-02-19 |
| Genre | : Business & Economics |
| ISBN | : 1136397175 |
An integrated look at HRM policies and practices in the tourism and hospitality industries A comprehensive contextualisation of the nature of the industries, the dynamics of service quality and the variety of HR policies and practices, including a realistic treatment of training, labour markets, employee relations and remuneration International examples showcase good practice in a variety of organisations, such as Prêt a Manger, Marriott and South West Airlines, as well as a number of examples of good practice in SMEs
| Author | : Ronald J. Burke |
| Publisher | : Edward Elgar Publishing |
| Total Pages | : 449 |
| Release | : 2018-01-26 |
| Genre | : Business & Economics |
| ISBN | : 1786431378 |
The hospitality and tourism sector is an increasingly significant contributor to GDP worldwide, as well as a key source of employment in developing regions. Drawing on contemporary research, this Handbook provides a provocative review of the major human resource challenges facing the hospitality and tourism sector today.
| Author | : Peter Szende |
| Publisher | : Routledge |
| Total Pages | : 365 |
| Release | : 2020-05-20 |
| Genre | : Business & Economics |
| ISBN | : 1351233297 |
Human Resource Management in Hospitality Cases adopts a practical case-based approach to develop critical thinking and problem-solving skills in future hospitality managers. Using tried-and-tested real-life scenarios, this book thoroughly prepares hospitality students for a career in the field. Chapters are comprised of 75 short vignettes, split into nine sections that reflect and cover the primary challenges facing hospitality managers on a daily basis, including leadership credibility, building and managing employee performance, managing a diverse workforce, dealing with problem behaviors, and many others, all contextualised within the hospitality industry. With a main "think point" and series of questions for each case, the book is a highly insightful and engaging read. Suggested answers and solutions to the questions can be found within the extensive online resources that complement the book. Each section is also contextualized and theorized with an additional reading section, organized by key concept. This book will be essential for all students of hospitality and an invaluable resource for current practitioners in the field as well.
| Author | : Michael J. Boella |
| Publisher | : Routledge |
| Total Pages | : 574 |
| Release | : 2019-08-02 |
| Genre | : Business & Economics |
| ISBN | : 0429805942 |
Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a ‘process’ approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment. Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the ‘gig’ economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work. Five new chapters on: organizational culture, modern labour markets, emotions and well-being, careers in hospitality, and digital HRM. New international case studies throughout to explore key issues and show real-life applications of HRM in the hospitality industry. Written in a user-friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
| Author | : Shirley Gilmore |
| Publisher | : Prentice Hall |
| Total Pages | : 0 |
| Release | : 2005 |
| Genre | : Accueil (Tourisme) - Personnel - Direction - Cas, Études de |
| ISBN | : 9780131119833 |
This casebook provides users with a comprehensive set of cases in human resource management for many segments of the hospitality industry. As each case unfolds, human resource issues managers must face are addressed. Through active involvement in discussion, readers assume the roles of working managers to identify problems, determine pertinent information, appraise alternatives, and develop realistic solutions, therefore enhancing their critical thinking and communication skills necessary to be successful managers. Leadership problems/absent owners; Selecting employees/managers; Ethics; Cultural/ethnic diversity; Discrimination charges/sexual harassment; Orientation/training/evaluation/compensation; Terminating employees; Downsizing labor force; Unionized operations. A valuable handbook or reference for human resource managers, general managers, and trainers of employees who manage others.
| Author | : John R. Walker |
| Publisher | : John Wiley & Sons |
| Total Pages | : 145 |
| Release | : 2009-02-09 |
| Genre | : Business & Economics |
| ISBN | : 0470284722 |
Human resources are led, not managed. This sixth edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors - the people on whom success or failure of every hospitality enterprise depends.
