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| Author | : Karen V. Beaman |
| Publisher | : Rector-Duncan |
| Total Pages | : 338 |
| Release | : 2006 |
| Genre | : Personnel management |
| ISBN | : 0978939700 |
Collection of essays explore shared services in the human resources environment.
| Author | : Edward E. Lawler, III |
| Publisher | : John Wiley & Sons |
| Total Pages | : 300 |
| Release | : 2004-07-29 |
| Genre | : Business & Economics |
| ISBN | : 0787976105 |
In Human Resources Business Process Outsourcing, Edward E. Lawler III, Dave Ulrich, Jac Fitz-enz (the foremost experts in the human resource field) and James C. Madden V (the CEO of the top HR outsourcing firm), clearly show how outsourcing offers an effective, low-cost alternative to traditional administration and provides HR managers with new opportunities to contribute directly to their companies' overall strategy and business performance. Step by step, the authors explore how the HR function in corporations is structured and include a template for analyzing a HR department’s value, value added, and cost-to-serve. In this important resource, the authors explain new approaches organizations can take to improve HR administration and demonstrate how HR functions can be best organized.
| Author | : Mary Lacity |
| Publisher | : Bloomsbury Publishing |
| Total Pages | : 265 |
| Release | : 2015-04-23 |
| Genre | : Business & Economics |
| ISBN | : 1472918495 |
Business Process Outsourcing (BPO)-the sourcing of business services through external third parties-is a global phenomenon, which generated nearly $300 billion worldwide in 2012. BPO is highly IT-enabled, and on a growth trajectory that impacts across functions of major, medium and small enterprises, including procurement, human resources, accounting and finance, sales, marketing, legal, asset management and key administrative processes. Despite this size and spread, BPO services and the ability of clients to manage their providers, are still evolving and have a mixed record. In the course of their research, the authors have found only 20% of outsourcing arrangements are world-class performers. A further 25% are 'good', 40% are 'OK' and 15% are 'poor'. This book pinpoints and describes in detail the effective practices that characterize the top global BPO performers, including Microsoft, BP, EMC and TalkTalk. The authors provide case illustrations and examples throughout of how world-class practices were generated and evolved, and how they can be applied to real life settings and problem areas.
| Author | : Rick L. Click |
| Publisher | : John Wiley & Sons |
| Total Pages | : 241 |
| Release | : 2004-11-11 |
| Genre | : Business & Economics |
| ISBN | : 0471700975 |
Business Process Outsourcing (BPO) is becoming the new revolutionas company's of all sizes are seeking to take advantage of thissource of competitive advantage. This book provides a step-by-step approach to understanding theapplication of Business Process Outsourcing, assessing the BPOopportunity in the company, and then managing the transition toBPO. It serves as a guide to implementing BPO and as a referencesource to solving the variety of issues that may arise during a BPOinitiative. Each chapter features a case study, insight from apractitioner, focus on how BPO affects people, and ethicalconsiderations. * Discusses both the how and why of business process outsourcingwith a straightforward "how to" approach. * Provides managers with the tools to analyse the BPO opportunitiesfor their own firms, as well as techniques and strategies formanaging a BPO initiative. * Empowers businesses of all sizes to take advantage of thisall-encompassing business revolution.
| Author | : VINOD V. SOPLE |
| Publisher | : PHI Learning Pvt. Ltd. |
| Total Pages | : 245 |
| Release | : 2009-05-25 |
| Genre | : Business & Economics |
| ISBN | : 8120338154 |
This book is a comprehensive presentation of the fundamental concepts of business process outsourcing (BPO) and its applications in the Indian industrial context. It offers a strategic framework for BPO management, which is crucial for creating competitive advantage for a business enterprise. The book is designed for MBA and PGDM students as well as students in BPO training schools and executives in BPO sector. The text, organized into sixteen chapters, contains a wealth of useful and practical information on the following facets of the BPO industry : Strategic, tactical, control and operational aspects of BPO administration BPO business models Regulatory and legal framework of the BPO industry Terms, conditions, responsibilities and obligations involved in the BPO contract and service level agreement Service issues regarding supplier selection and process quality Criteria for performance evaluation of service providers Challenges involving upward shift in service value chain as well as human resource management Chapter-end review questions help in easy comprehension of the underlying principles. The appendices contain important additional information about the BPO industry.
| Author | : Frederick Raldo |
| Publisher | : |
| Total Pages | : 115 |
| Release | : 2020-01-07 |
| Genre | : |
| ISBN | : 9781656921826 |
"Outsourcing Pros and Cons" is a primer on getting up to speed with the global outsourcing market. We look at the various kinds of outsourcing: Sales, Accounting, Human Resources, Call Centers, Business Process Outsourcing and IT Outsourcing. The book leads the reader on a discovery of the outsourcing landscape and focus on outsourcing opportunities in India and China. There is a little bit of history to provide context on the growth of outsourcing in India and China, a quick survey on what is working in each of these countries and how to take advantage of the same.
| Author | : John K. Halvey |
| Publisher | : John Wiley & Sons |
| Total Pages | : 602 |
| Release | : 2007-03-22 |
| Genre | : Business & Economics |
| ISBN | : 0470126930 |
Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book will show them how to request proposals and negotiate and close the agreement--creating the outsourcing strategy.
| Author | : Sople, Vinod V. |
| Publisher | : PHI Learning Pvt. Ltd. |
| Total Pages | : 318 |
| Release | : 2016-06-07 |
| Genre | : Business & Economics |
| ISBN | : 812035236X |
The book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise. In the Second Edition, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles.
| Author | : Saxena |
| Publisher | : Excel Books India |
| Total Pages | : 200 |
| Release | : 2009 |
| Genre | : Contracting out |
| ISBN | : 9788174465320 |
| Author | : Ashish Malik |
| Publisher | : Taylor & Francis |
| Total Pages | : 193 |
| Release | : 2017-07-06 |
| Genre | : Business & Economics |
| ISBN | : 1315513161 |
This book analyses managerial responses and people management strategies and processes adopted to deal with the challenges imposed by the Global Financial Crisis (GFC). It examines how key actors in the system exercised strategic choices in a given strategic environment, as well as how they responded and developed strategies in this globally integrated industry, in an emerging market context. The book focuses on the nature of strategic choices available to firms in the Indian information technology (IT) and knowledge and business process outsourcing (K and BPO) industry. It looks at how these Indian firms in the IT industry exercise their strategic choices to deal with their routine business and how these routines were changed through learning and investment in certain HR and management practices in times of crisis. Additional insights from other national and industry contexts are also provided for wider coverage of how the GFC-affected organisations frame their responses to deal with it. The book examines the changes in the human resource processes and how organisations adjust their operant business models to deal with the pressures brought about by the crisis.
