How To Support Clients And Vendors In It Outsourcing Engagements
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| Author | : Turgut Erdogmus |
| Publisher | : |
| Total Pages | : |
| Release | : 2018 |
| Genre | : Information technology |
| ISBN | : 9781529706277 |
The outsourcing of information technology to external providers has been a phenomenon for organizations around the world for decades. The main reason for this trend is cost reductions through scaling, the temporary inclusion of specific skills in the own organization as well as the joint development of innovative solutions with an external partner. The client organization "RetBa," a major private insurance company, was facing serious quality and performance issues in the delivery of the workplace services. Hence, in 2005 they opted for an outsourcing solution aimed at moving the responsibility for managing IT workplace services for over 50,000 seats worldwide to the external service provider "EuTu." Over the years, the outsourcing project faced several problems due to the lack of performance and delayed delivery of services by the service provider EuTu. To solve these quality issues and avoid further failures, in 2011 RetBa appointed Scaleit Consulting, a third-party advisor. Scaleit Consulting had the responsibility to identify the causes for these issues, revise the workplace strategy, and support RetBa in the communication with the service provider.
| Author | : Erik Beulen |
| Publisher | : Routledge |
| Total Pages | : 252 |
| Release | : 2021-11-14 |
| Genre | : Business & Economics |
| ISBN | : 1000469727 |
For decades, outsourcing has been a major international phenomenon in business. The areas of Technology, Information Technology and Management represent a unique case for outsourcing both in terms of benefits and potential interorganisational problems. This fully updated text has been brought up to date with this new landscape, including discussion of Robotic Process Automation, Internet of Things, cloud computing, low code and DevOps and agile. With a range of new global case studies in manufacturing, logistics, chemical industry and cloud services, this textbook offers a strong grounding in real-world industrial experience that effectively combines theory with practice. Uniquely, this book focuses on both sides of the outsourcing relationship, providing a balanced exploration of the ways in which these partnerships can be managed successfully. Accessible and cutting-edge, the third edition of Managing Information Technology Outsourcing provides an in-depth, practical perspective on this important and far-reaching challenge in information technology management. It is an ideal text for students, academics and practitioners alike.
| Author | : Ilan Oshri |
| Publisher | : Springer Nature |
| Total Pages | : 315 |
| Release | : 2022-11-10 |
| Genre | : Business & Economics |
| ISBN | : 3031120345 |
Global sourcing is a complex area, and one that managers must get to grips with as business investment in outsourcing continues to climb. This book provides invaluable guidance for the reader, walking them through the fundamentals of global sourcing to very recent trends, including intelligent automation, cloud services and crowdsourcing. Replete with key examples and cases, it allows students and managers alike to relate academic theory to practice, acting as a roadmap to a rapidly evolving field. For the last decade, the authors have studied the full spectrum of activities involved in global sourcing from both client, supplier and advisory viewpoints. Their research has shown that while more firms engage in global sourcing activities, many of them are still struggling to extract value from sourcing relationships. While past research has produced numerous practical frameworks regarding the management of global sourcing of services, little of this insight has been put into practice. This book addresses such shortcomings by exploring the impact of theory on practice. It is important reading for any academic, student or practitioner concerned with global sourcing either from the client or supplier perspective.
| Author | : Jan D. Felton |
| Publisher | : AuthorHouse |
| Total Pages | : 110 |
| Release | : 2008 |
| Genre | : Contracting out |
| ISBN | : 1434368521 |
Diedre, raised by a strong, single Black mother, knows that a good education is her ticket out of the inner city. She has the opportunity to become anything she could ever dream of, but at what price without ever really knowing responsibility before being thrust out into adulthood? Beverly lives with her parents and six siblings in a family that puts the "D" in dysfunction. With no real role model or guidance into womanhood, Beverly must decide for herself how to deal with real issues and what she will allow to happen to her family. In the blink of an eye, the lives of these two best friends are changed forever when Beverly's family is torn apart by drug addiction and abuse. During this important time in their lives, the two must make some major decisions. In life you either count your blessings or curse your circumstances. This story chronicles the raw emotion born out of the choices they each make. Are they counting or cursing?
| Author | : Shailendra C Jain Palvia |
| Publisher | : World Scientific |
| Total Pages | : 723 |
| Release | : 2016-11-01 |
| Genre | : Business & Economics |
| ISBN | : 9813109327 |
There are three stages to outsourcing: The first occurred at the dawn of industrial era in the 19th century, where mass production for consumption by many, became the norm and simple domestic means could not meet such demands. With the cost of labor soaring in developed countries, manufacturing of products started moving to countries like China to take advantage of labor arbitrage in the 1900s. This is the second stage of outsourcing. This book addresses issues and challenges in the third stage of outsourcing whose focus is on movement of services at electronic speed, utilizing the Internet platform.The book includes short essay questions, multiple choice questions, mini-cases at the end of most chapters and glossary of terms. It can also serve as a good reference book for practitioners.
| Author | : Frank Siepmann |
| Publisher | : CRC Press |
| Total Pages | : 244 |
| Release | : 2013-12-09 |
| Genre | : Business & Economics |
| ISBN | : 0429838042 |
With cloud computing quickly becoming a standard in today's IT environments, many security experts are raising concerns regarding security and privacy in outsourced cloud environments-requiring a change in how we evaluate risk and protect information, processes, and people.Managing Risk and Security in Outsourcing IT Services: Onshore, Offshore and
| Author | : M. Lacity |
| Publisher | : Springer |
| Total Pages | : 290 |
| Release | : 2008-02-01 |
| Genre | : Business & Economics |
| ISBN | : 0230582966 |
This book considers offshore client/supplier relationships' biggest challenges, including the protection of intellectual property, and managing knowledge transfer and offshore outsourcing at project level. Based on over 150 interviews and case studies, this is an invaluable read for managers and researchers looking to learn from real experiences.
| Author | : S. Brinkkemper |
| Publisher | : Springer |
| Total Pages | : 593 |
| Release | : 2016-01-06 |
| Genre | : Business & Economics |
| ISBN | : 0230362990 |
Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully.
| Author | : Stephen Guth |
| Publisher | : Lulu.com |
| Total Pages | : 136 |
| Release | : 2007-11-17 |
| Genre | : Business & Economics |
| ISBN | : 1435703839 |
Negotiating the lowest possible price is no longer enough. Internal customers now demand more-they need business advice, guidance, and expertise to manage their sourcing requirements. They need an organization that focuses less on price and more on the value that vendors can provide. The organizational key to unleash the potential of strategic sourcing is the Vendor Management Office or "VMO." It is an over-arching organizational concept of strategically managing procurements and vendors.Resulting from over 10 years of real-life experience implementing VMOs, this book introduces the concept of a VMO and the philosophy that cost is not always a factor. The book is intended to be much more than conceptual. Concrete and practical tools considered necessary to launch a newly formed VMO are explored in detail. Appendices contain materials that can be easily adapted for use by any VMO. If you are interested in implementing a VMO or you are interested in vendor management as a career--this book is for you.
| Author | : Mark Power |
| Publisher | : Kogan Page Publishers |
| Total Pages | : 241 |
| Release | : 2006-02-03 |
| Genre | : Business & Economics |
| ISBN | : 0749448105 |
Outsourcing is now increasingly used as a competitive weapon in today's global economy. The Outsourcing Handbook is a step-by-step guide to the whole outsourcing process. It describes each stage or phase of strategic outsourcing, and looks at key factors in the success of a project as well as problem areas and potential pitfalls. Highly practical, it provides an objective, repeatable process that allows organizations to maximize returns on outsourcing investments. Unlike most outsourcing books, it takes a process-oriented, actionable, and structured approach to understanding the intricacies of constructing, managing, and even terminating, an outsourcing engagement.
