Trust our authors - whose students have achieved 100% A-C grades in Higher Admin since 2018 - to build your confidence and boost your grade. Easy to understand and enjoyable to read, this textbook takes you through all the theoretical content and practical skills, with over 60 accompanying digital tasks provided free online. Simple explanations ensure that you have strong knowledge of administrative theory. Real-life case studies with differentiated exam-style questions help to check understanding before you move on. Digital literacy, organisational and management skills are developed throughout the course. The authors also focus on problem-solving skills, to set you up for success in the workplace. Follow clear, step-by-step guides to using spreadsheets, databases, word processing, presentations, emails and e-diary. Apply your skills to over 60 digital tasks, which are available free online. 'What you should know' checklists and study activities at the end of each chapter are useful revision tools. A practice exam paper and answers are included in the book, and a practice assignment is provided online, with a full marking scheme.