Before You See Your First Client

Before You See Your First Client
Author: Howard Rosenthal
Publisher: Routledge
Total Pages: 176
Release: 2005-01-01
Genre: Psychology
ISBN: 1135929610

Before You See Your First Client begins where courses, workshops, training seminars, and textbooks leave off, providing a candid behind-the-scenes look at the fields of therapy, counseling and human services. In a reader-friendly and accessible style, Dr. Howard Rosenthal offers his readers 55 useful and practical ideas for the implementation, improvement, and expansion of one's mental health practice. Based on the author's own personal experiences, the book is written in an intimate and personal style to which inexperienced and beginning therapists can easily relate.

The Everything Guide To Customer Engagement

The Everything Guide To Customer Engagement
Author: Linda Pophal
Publisher: Simon and Schuster
Total Pages: 304
Release: 2014-09-18
Genre: Business & Economics
ISBN: 1440580553

Successful businesses have one thing in common: they have loyal customers. Customer engagement is as important as quality products and services when it comes to customer loyalty and retention. Pophal shows you strategies that have been working for businesses all over the world.

Effective Client Management in Professional Services

Effective Client Management in Professional Services
Author: Jack Berkovi
Publisher: Routledge
Total Pages: 336
Release: 2016-04-29
Genre: Business & Economics
ISBN: 1317145623

How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile.

How to Sell Anything to Anybody

How to Sell Anything to Anybody
Author: Joe Girard
Publisher: Simon and Schuster
Total Pages: 196
Release: 2006-02-07
Genre: Business & Economics
ISBN: 0743273966

Joe Girard was an example of a young man with perseverance and determination. Joe began his working career as a shoeshine boy. He moved on to be a newsboy for the Detroit Free Press at nine years old, then a dishwasher, a delivery boy, stove assembler, and home building contractor. He was thrown out of high school, fired from more than forty jobs, and lasted only ninety-seven days in the U.S. Army. Some said that Joe was doomed for failure. He proved them wrong. When Joe started his job as a salesman with a Chevrolet agency in Eastpointe, Michigan, he finally found his niche. Before leaving Chevrolet, Joe sold enough cars to put him in the Guinness Book of World Records as 'the world's greatest salesman' for twelve consecutive years. Here, he shares his winning techniques in this step-by-step book, including how to: o Read a customer like a book and keep that customer for life o Convince people reluctant to buy by selling them the right way o Develop priceless information from a two-minute phone call o Make word-of-mouth your most successful tool Informative, entertaining, and inspiring, HOW TO SELL ANYTHING TO ANYBODY is a timeless classic and an indispensable tool for anyone new to the sales market.

The Client-Centered Law Firm

The Client-Centered Law Firm
Author: Jack Newton
Publisher: Blue Check Publishing
Total Pages: 314
Release: 2020-01-28
Genre:
ISBN: 9781989603321

The legal industry has long been risk averse, but when it comes to adapting to the experience-driven world created by companies like Netflix, Uber, and Airbnb, adherence to the old status quo could be the death knell for today's law firms. In The Client-Centered Law Firm, Clio cofounder Jack Newton offers a clear-eyed and timely look at how providing a client-centered experience and running an efficient, profitable law firm aren't opposing ideas. With this approach, they drive each other. Covering the what, why, and how of running a client-centered practice, with examples from law firms leading this revolution as well as practical strategies for implementation, The Client-Centered Law Firm is a rallying call to unlock the enormous latent demand in the legal market by providing client-centered experiences, improving internal processes, and raising the bottom line.

How to Do Everything with Your Visor

How to Do Everything with Your Visor
Author: Rick Broida
Publisher: How to Do Everything
Total Pages: 620
Release: 2001
Genre: Computers
ISBN: 9780072193923

This is the only book to treat the Handspring Visor as the primary subject. With a Foreword by respected guru Jeff Hawkins, inventor of both the PalmPilot and the Visor, this volume covers the expansion slot for wireless communication, MP3 playback, global positioning and digital photography.

Mastering the Clinical Conversation

Mastering the Clinical Conversation
Author: Matthieu Villatte
Publisher: Guilford Publications
Total Pages: 425
Release: 2015-11-10
Genre: Psychology
ISBN: 1462523080

This compelling book provides psychotherapists with evidence-based strategies for harnessing the power of language to free clients from life-constricting patterns and promote psychological flourishing. Grounded in relational frame theory (RFT), the volume shares innovative ways to enhance assessment and intervention using specific kinds of clinical conversations. Techniques are demonstrated for activating and shaping behavior change, building a flexible sense of self, fostering meaning and motivation, creating powerful experiential metaphors, and strengthening the therapeutic relationship. User-friendly features include more than 80 clinical vignettes with commentary by the authors, plus a "Quick Guide to Using RFT in Psychotherapy" filled with sample phrases and questions to ask. See also two works by Paul L. Wachtel--Therapeutic Communication, Second Edition, which provides another vital perspective on language in psychotherapy, and Making Room for the Disavowed, which integrates psychodynamic thinking with ACT and other contemporary approaches.

Power Relationships

Power Relationships
Author: Andrew Sobel
Publisher: John Wiley & Sons
Total Pages: 210
Release: 2014-01-13
Genre: Business & Economics
ISBN: 1118585682

The Relationship Laws that Drive Success There are powerful but invisible laws that determine whether your relationships —with your clients, colleagues, and friends—will thrive or wither. These relationship laws are ever-present. When you align with them, the results are dramatic. Your network will grow rapidly. You’ll be seen by clients as a trusted partner rather than an expense to be managed. And you’ll find the people around you eager to help you succeed. When you ignore the laws, however, your efforts will falter. Relationship building will seem like very hard work. Power Relationships gives readers a unique, entertaining guide to relationship success at work and in life. Each of the 26 laws is illustrated and explained using a compelling, real-life story that shows how to implement it. The second section of the book presents 16 common relationship challenges with specific solutions. You’ll read about: The top Citigroup executive whose relationship with a CEO was changed forever on a business trip that exploded into chaos, and how you can use the same principle to deepen your own relationships. The philanthropist who, on the verge of being mugged in a dark parking lot, learns how his actions have had an unimaginable ripple effect across several generations How one of the authors flew halfway around the world and used Law 18—“Make them curious”—to turn a make-or-break, five-minute meeting with a top executive into a long-term relationship. The chance encounter on an airplane with a famous actor that revealed a simple but profound truth. It’s Law 25: “Build your network before you need it.” Sobel (author of Clients for Life, All for One, and Power Questions (with Panas)) and Panas (author of Asking and Supremely Successful Selling) have sold over half a million books and are the leading authorities in their field. Power Relationships is a unique, road-tested guide to relationship success.

Juror #3

Juror #3
Author: James Patterson
Publisher: Little, Brown
Total Pages: 352
Release: 2018-09-10
Genre: Fiction
ISBN: 0316470066

A young attorney is defending her client in a racially charged felony case -- but in a town of old money and hidden secrets, her first trial may be her last in this #1 New York Times bestselling legal thriller. Ruby Bozarth, a newcomer to Rosedale, Mississippi, is also fresh to the State Bar -- and to the docket of Circuit Judge Baylor, who taps Ruby as defense counsel. The murder of a woman from one of the town's oldest families has Rosedale's upper crust howling for blood, and the prosecutor is counting on Ruby's inexperience to help him deliver a swift conviction. Ruby's client is a college football star who has returned home after a career-ending injury, and she is determined to build a defense that will stick. She finds help in unexpected quarters from Suzanne, a hard-charging attorney armed to the teeth, and Shorty, a diner cook who knows more than he lets on. Ruby never belonged to the country club set, but once she nearly married into it. As news breaks of a second murder, Ruby's ex-fiancé shows up on her doorstep -- a Southern gentleman in need of a savior. As lurid, intertwining investigations unfold, no one in Rosedale can be trusted, especially the twelve men and women impaneled on the jury. They may be hiding the most incendiary secret of all.

Dream Catcher

Dream Catcher
Author: Tinashe Mahupete
Publisher: IAP
Total Pages: 179
Release: 2019-05-01
Genre: Business & Economics
ISBN: 1641136928

Succession planning at all levels of an organization is crucial. Dream Catcher is an established coaching program designed for anyone who wants to invest in helping others to reach their fullest potential. The program builds leaders with the capacity to fill key roles in organizations. The process is unique, simple, and concisely presented in this book. Dream Catcher is based on an approach that has been developed within and applied at QLI; a nationally renowned center of excellence in its field. QLI is based in Omaha, Nebraska, a city with a sub 3% unemployment rate. It is therefore essential for businesses to provide value for their developing team members in a manner that commands employee engagement leading to retention. Dream Catcher is based on neuroscience-backed theories. It is designed to assist coaches who will guide individuals and organizations to conquer challenges. Dream Catcher users become proficient in the art and science of creating compelling visions for their future selves, identifying what gaps exist in terms of skill sets, formulating plans to execute the vision, and establishing new habits to sustain the progress made. Those who follow this program not only learn how to be successful in attaining skills in specific areas or disciplines but can also apply the methods to other areas of their work and life. Dream Catcher is geared to be a way of life, not merely focused on short- term results.