How To Be A Hotel Receptionist
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Author | : Matt Shiells-Jones |
Publisher | : Lulu.com |
Total Pages | : 162 |
Release | : 2012-03-15 |
Genre | : Business & Economics |
ISBN | : 1471606996 |
This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floor-level staff and managers
Author | : Kelly Yang |
Publisher | : Scholastic Inc. |
Total Pages | : 236 |
Release | : 2018-05-29 |
Genre | : Juvenile Fiction |
ISBN | : 1338157809 |
Inside Out and Back Again meets Millicent Min, Girl Genius in this timely, hopeful middle-grade novel with a contemporary Chinese twist. Winner of the Asian / Pacific American Award for Children's Literature!* "Many readers will recognize themselves or their neighbors in these pages." -- Kirkus Reviews, starred reviewMia Tang has a lot of secrets.Number 1: She lives in a motel, not a big house. Every day, while her immigrant parents clean the rooms, ten-year-old Mia manages the front desk of the Calivista Motel and tends to its guests.Number 2: Her parents hide immigrants. And if the mean motel owner, Mr. Yao, finds out they've been letting them stay in the empty rooms for free, the Tangs will be doomed.Number 3: She wants to be a writer. But how can she when her mom thinks she should stick to math because English is not her first language?It will take all of Mia's courage, kindness, and hard work to get through this year. Will she be able to hold on to her job, help the immigrants and guests, escape Mr. Yao, and go for her dreams?Front Desk joins the Scholastic Gold line, which features award-winning and beloved novels. Includes exclusive bonus content!
Author | : Jacob Tomsky |
Publisher | : Anchor |
Total Pages | : 322 |
Release | : 2013-07-30 |
Genre | : Biography & Autobiography |
ISBN | : 030794834X |
In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.
Author | : Murray Morgan |
Publisher | : University of Washington Press |
Total Pages | : 361 |
Release | : 2018-03-15 |
Genre | : History |
ISBN | : 0295743506 |
Skid Road tells the story of Seattle “from the bottom up,” offering an informal and engaging portrait of the Emerald City’s first century, as seen through the lives of some of its most colorful citizens. With his trademark combination of deep local knowledge, precision, and wit, Murray Morgan traces the city’s history from its earliest days as a hacked-from-the-wilderness timber town, touching on local tribes, settlers, the lumber and railroad industries, the great fire of 1889, the Alaska gold rush, flourishing dens of vice, the 1919 general strike, the 1962 World’s Fair, and the stuttering growth of the 1970s and ’80s. Through it all, Morgan shows us that Seattle’s one constant is change and that its penchant for reinvention has always been fueled by creative, if sometimes unorthodox, residents. With a new introduction by Pulitzer Prize-winning book critic Mary Ann Gwinn, this redesigned edition of Murray Morgan’s classic work is a must for those interested in how Seattle got to where it is today.
Author | : James A. Bardi |
Publisher | : Wiley |
Total Pages | : 0 |
Release | : 1996-08-26 |
Genre | : Business & Economics |
ISBN | : 9780471287124 |
This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.
Author | : Francis O'Hara |
Publisher | : Cambridge University Press |
Total Pages | : 66 |
Release | : 2002-09-26 |
Genre | : Foreign Language Study |
ISBN | : 9780521776882 |
This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Student's Book and Audio CD are also available.
Author | : Negi Jagmohan |
Publisher | : S. Chand Publishing |
Total Pages | : 288 |
Release | : 2013 |
Genre | : Business & Economics |
ISBN | : 8121939925 |
Section-I Concepts, Procedure, Skills & Techniques Section-Ii Conversation Skills: Some English, French, German And Hinidi Communicationalskills
Author | : Mike Seymour |
Publisher | : Collins |
Total Pages | : 0 |
Release | : 2012 |
Genre | : English language |
ISBN | : 9780007462995 |
24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language.
Author | : Kelly Yang |
Publisher | : Scholastic Inc. |
Total Pages | : 225 |
Release | : 2020-09-15 |
Genre | : Juvenile Fiction |
ISBN | : 1338648160 |
The story of Mia and her family and friends at the Calivista Motel continues in this powerful, hilarious, and resonant sequel to the award-winning novel Front Desk. Mia Tang thinks she's going to have the best year ever.She and her parents are the proud owners of the Calivista Motel, Mia gets to run the front desk with her best friend, Lupe, and she's finally getting somewhere with her writing!But as it turns out, sixth grade is no picnic...1. Mia's new teacher doesn't think her writing is all that great. And her entire class finds out she lives and works in a motel! 2. The motel is struggling, and Mia has to answer to the Calivista's many, many worried investors.3. A new immigration law is looming and if it passes, it will threaten everything -- and everyone -- in Mia's life.It's a roller coaster of challenges, and Mia needs all of her determination to hang on tight. But if anyone can find the key to getting through turbulent times, it's Mia Tang!
Author | : Ali Smith |
Publisher | : Anchor |
Total Pages | : 207 |
Release | : 2011-07-27 |
Genre | : Fiction |
ISBN | : 0307801977 |
BOOKER PRIZE FINALIST • Forget room service: this is a riotous elegy, a deadpan celebration of colliding worlds, and a spirited defense of love. Blending incisive wit with surprising compassion, Hotel World is a wonderfully invigorating, life-affirming book. Five people: four are living; three are strangers; two are sisters; one, a teenage hotel chambermaid, has fallen to her death in a dumbwaiter. But her spirit lingers in the world, straining to recall things she never knew. And one night all five women find themselves in the smooth plush environs of the Global Hotel, where the intersection of their very different fates make for this playful, defiant, and richly inventive novel.