Supervision in the Hospitality Industry
Author | : John R. Walker |
Publisher | : John Wiley and Sons |
Total Pages | : 513 |
Release | : 2009-01-09 |
Genre | : Business & Economics |
ISBN | : 0470077832 |
Order of authors reversed on previous eds.
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Author | : John R. Walker |
Publisher | : John Wiley and Sons |
Total Pages | : 513 |
Release | : 2009-01-09 |
Genre | : Business & Economics |
ISBN | : 0470077832 |
Order of authors reversed on previous eds.
Author | : Raphael R. Kavanaugh |
Publisher | : Pearson Higher Ed |
Total Pages | : 407 |
Release | : 2013-05-03 |
Genre | : Business & Economics |
ISBN | : 0133475328 |
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Introduce students to the supervisory skills they’ll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/e features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets. This book also provides resources to help students create a professional development plan for their career. Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA
Author | : John R. Walker |
Publisher | : John Wiley & Sons |
Total Pages | : 145 |
Release | : 2009-02-09 |
Genre | : Business & Economics |
ISBN | : 0470284722 |
Human resources are led, not managed. This sixth edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors - the people on whom success or failure of every hospitality enterprise depends.
Author | : Kerry L. Sommerville |
Publisher | : John Wiley & Sons |
Total Pages | : 370 |
Release | : 2007-02-26 |
Genre | : Business & Economics |
ISBN | : 0471745227 |
HOSPITALITY EMPLOYEE MANAGEMENT AND SUPERVISION A PRACTICAL RESOURCE FOR MANAGERS AND SUPERVISORS IN HOSPITALITY BUSINESSES In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation. Each chapter in this lively and engaging text features: Quotations——Various practitioners in the hospitality industry highlight the chapter’s focus Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter Tales from the Field——Hospitality employees provide accounts of the various challenges they face in the industry Ethical Dilemmas——Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts Hands-On HRM——Mini-cases based on real-world situations with discussion questions Chapter Key Terms——Bolded within the chapter and then listed at the end of each chapter with definitions
Author | : Cliff Goodwin |
Publisher | : Prentice Hall |
Total Pages | : 0 |
Release | : 2005 |
Genre | : Hospitality industry |
ISBN | : 9780130498465 |
This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.
Author | : Lynn Van der Wagen |
Publisher | : Cengage Learning |
Total Pages | : 0 |
Release | : 1998 |
Genre | : Hospitality industry |
ISBN | : 9780304706860 |
A guide to supervision and leadership in the tourism and hospitality industry. It focuses on managing workplace operations and the management of staff, including job design, selection and training, and monitoring workplace performance. It also deals with policies and procedures.
Author | : David K. Hayes |
Publisher | : John Wiley & Sons |
Total Pages | : 482 |
Release | : 2021-11-09 |
Genre | : Business & Economics |
ISBN | : 1119790778 |
REVENUE MANAGEMENT FOR THE HOSPITALITY INDUSTRY Explore intermediate and advanced topics in the field of revenue management with this up-to-date guide In the newly revised second edition of Revenue Management for the Hospitality Industry, an accomplished team of industry professionals delivers a comprehensive and insightful review of hospitality pricing and revenue optimization strategies. The book offers realistic industry examples from hotels, restaurants, and other hospitality industry segments that use differential pricing as a major revenue management tool. The authors discuss concepts critical to the achievement of hospitality professionals’ revenue management goals and include new examinations of the growing importance of effective data collection and management. A running case study helps students learn how to incorporate the revenue management principles and strategies included in the book’s 14 chapters. Written for students with some prior knowledge and understanding of the hospitality industry, the new edition also includes: A brand-new chapter on data analysis and revenue management that addresses many of the most important data and technology-related developments in the field, including the management of big data, data safety, and data security In-depth discussions of revenue management topics including Net Revenue Per Available Room, Direct Revenue Ratio, and other KPIs Major changes to the book’s instructor support materials and an expansion of the instructor’s test bank items and student exercises. An indispensable resource for students taking courses in hospitality management or business administration, Revenue Management for the Hospitality Industry, Second Edition is also ideal for managers and executives in the hospitality industry.
Author | : Debra F. Cannon |
Publisher | : Pearson Higher Ed |
Total Pages | : 470 |
Release | : 2013-05-03 |
Genre | : Business & Economics |
ISBN | : 0133454169 |
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Every hospitality organization needs well-trained employees. Use this text to teach your students how to be excellent trainers who understand the role training plays in the organization, how to design it, and how to deliver it. Students will learn: • How to measure training as an investment in the organization • Assessment methods to determine training needs • Instructional design techniques and
Author | : Robert H. Woods |
Publisher | : Pearson Higher Ed |
Total Pages | : 494 |
Release | : 2013-04-23 |
Genre | : Business & Economics |
ISBN | : 0133454126 |
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity. Topics include: The impact of the post-recession economy on recruiting, selection, retention, and turnover How companies use social media to learn about job applicants The role of technology in performance appraisals The latest trends in effective incentive programs and industry benefits The changing face of unions and new trends in organizing and collective bargaining Social responsibility and sustainability measures, including what companies are doing (and not doing) right
Author | : Sushil Masih |
Publisher | : |
Total Pages | : 0 |
Release | : 2011 |
Genre | : Hospitality industry |
ISBN | : 9789380228945 |