Hospitality Services
| Author | : Johnny Sue Reynolds Ph. D. |
| Publisher | : Goodheart-Wilcox Publisher |
| Total Pages | : 0 |
| Release | : 2016-06-14 |
| Genre | : Business & Economics |
| ISBN | : 9781631265495 |
"Food, lodging, travel, tourism, recreation."
Hospitality Services
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Franchising Hospitality Services
| Author | : Conrad Lashley |
| Publisher | : Taylor & Francis |
| Total Pages | : 294 |
| Release | : 2007-06-07 |
| Genre | : Business & Economics |
| ISBN | : 1136402276 |
'Franchising in the Hospitality Industry' provides an overview of the issues, debates and challenges associated with business franchising. In two parts, this text firstly looks at the issues from both an academic and practitioner perspective. The second part looks more closely at service sector groups in the hospitality industry, such as hotels, leisure and catering using national and international examples and illustrations. These demonstrate how the theories and debates discussed in the first part, are tackled in real life situations. Examples used are from well known companies such as McDonalds, Baskin Robbins, Burger King, Choice Hotels, Holiday Inn, Domino Pizza, Pierre Victoire amongst others.
Hospitality Services
| Author | : Johnny Sue Reynolds |
| Publisher | : Goodheart-Wilcox Publisher |
| Total Pages | : 0 |
| Release | : 2013-05-16 |
| Genre | : Hospitality industry |
| ISBN | : 9781619602670 |
Resource added for the Hospitality Management program 311093 and Business Management - Hotel & Restaurant Emphasis 101023-H.
Management of Tourism and Hospitality Services
| Author | : Rebecca Dei Mensah |
| Publisher | : Xlibris Corporation |
| Total Pages | : 418 |
| Release | : 2013-09-30 |
| Genre | : Business & Economics |
| ISBN | : 1483693171 |
What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.
Improving Tourism and Hospitality Services
| Author | : |
| Publisher | : CABI |
| Total Pages | : 228 |
| Release | : 2004 |
| Genre | : Business & Economics |
| ISBN | : 9780851990446 |
Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.
Managing Tourism and Hospitality Services
| Author | : B. Prideaux |
| Publisher | : CABI |
| Total Pages | : 357 |
| Release | : 2006-09-14 |
| Genre | : Hospitality industry |
| ISBN | : 1845930150 |
The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.
FCS Hospitality Services L3
| Author | : |
| Publisher | : Pearson South Africa |
| Total Pages | : 378 |
| Release | : 2008 |
| Genre | : Home economics |
| ISBN | : 9781770251373 |
Diploma in Managing Tourism and Hospitality Services - City of London College of Economics - 3 months - 100% online / self-paced
| Author | : City of London College of Economics |
| Publisher | : City of London College of Economics |
| Total Pages | : 356 |
| Release | : |
| Genre | : Education |
| ISBN | : |
Overview You not only will learn the theory but the international applications as well. Content - Quality and Service Management Perspectives - Understanding and Managing Customer Satisfaction with Wildlife-based Tourism Experiences - Management of Tourism - Development and Growth - Co-branding in the Restaurant Industry - Service System - Marketing Tourism Online - Quality Management for Events - Effective Management of Hotel Revenue - And much more Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assign- ment questions. Study material The study material will be provided in separate files by email / download link.
Quality Service
| Author | : William B. Martin |
| Publisher | : Pearson |
| Total Pages | : 0 |
| Release | : 2002 |
| Genre | : Hospitality industry |
| ISBN | : 9780130930187 |
"Its thirty-two application exercises and numerous examples in every chapter make its contents easily adaptable to the specific needs of any hospitality organization."--Jacket.
Service that Sells!
| Author | : Jim Sullivan |
| Publisher | : Pencom |
| Total Pages | : 0 |
| Release | : 1991 |
| Genre | : Hospitality industry |
| ISBN | : 9781879239005 |
This is it. The bestselling book in food service history. Over the years it has been updated and, based on demand, kept printing. Today, hundreds of thousands of copies later, owners, managers, and operators are still using it for its "1,000 guaranteed ways to make your restaurant more profitable".
