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| Author | : Negi Jagmohan |
| Publisher | : S. Chand Publishing |
| Total Pages | : 288 |
| Release | : 2013 |
| Genre | : Business & Economics |
| ISBN | : 8121939925 |
Section-I Concepts, Procedure, Skills & Techniques Section-Ii Conversation Skills: Some English, French, German And Hinidi Communicationalskills
| Author | : P. Abbott |
| Publisher | : Taylor & Francis |
| Total Pages | : 220 |
| Release | : 2010-02-17 |
| Genre | : Business & Economics |
| ISBN | : 1136401997 |
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
| Author | : James A. Bardi |
| Publisher | : Wiley |
| Total Pages | : 0 |
| Release | : 1996-08-26 |
| Genre | : Business & Economics |
| ISBN | : 9780471287124 |
This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.
| Author | : Michael L. Kasavana |
| Publisher | : Educational Institute |
| Total Pages | : 0 |
| Release | : 2013-04-26 |
| Genre | : Hotel management |
| ISBN | : 9780133430783 |
Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
| Author | : Chakravarti |
| Publisher | : APH Publishing |
| Total Pages | : 340 |
| Release | : 2006 |
| Genre | : Hotel management |
| ISBN | : 9788176489904 |
| Author | : Lynn Van der Wagen |
| Publisher | : Pearson Higher Education AU |
| Total Pages | : 597 |
| Release | : 2015-05-20 |
| Genre | : Business & Economics |
| ISBN | : 1442543566 |
Hospitality Management, 3e covers the core competency units in SIT07 Tourism, Hospitality and Events Training Package for the Diploma and Advanced Diploma in Hospitality Management. It provides the foundation knowledge needed for the role of a hospitality manager. The 3rd edition continues to combine theory with a skills building approach to explain the key principles of hospitality management at a supervisory, line management and senior management level. The text helps students develop the professional skills necessary to ensure quality products and services in all hospitality operations.
| Author | : Sue Baker |
| Publisher | : Cengage Learning Business Press |
| Total Pages | : 325 |
| Release | : 2001-11-27 |
| Genre | : Business & Economics |
| ISBN | : 9781844800902 |
This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses. This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.
| Author | : CPA John Kimani |
| Publisher | : Finstock Evarsity Publishers |
| Total Pages | : 105 |
| Release | : 2023-07-09 |
| Genre | : Business & Economics |
| ISBN | : 9914753329 |
• Importance of the Front Office in Hospitality and Tourism Industry, Roles, Responsibilities and Key Skills Required for Front Office Staff • Reservation Procedures and Policies, Check-In and Check-Out Procedures and Handling Guest Complaints and Feedback • Verbal and Nonverbal Communication Skills, Effective Listening and Questioning Techniques and Interpersonal Skills and Conflict Resolution • Types of Front Office Technology and Their Uses, Benefits and Challenges of Using Technology and Data Security and Privacy Concerns in Front Office Technology • Roles and Responsibilities of the Housekeeping Staff, Cleaning Procedures and Schedules and Inventory Management and Control • Introduction to Revenue Management, Pricing Strategies for Hotel Rooms and Forecasting Demand and Managing Inventory • Introduction to Sales And Marketing in Hospitality and Tourism Industry, Promoting Hotel Services and Amenities and Managing Online Reputation and Guest Reviews • Career Opportunities in Front Office Operations and Hospitality Industry, Continuing Education and Professional Certification Programs and Importance of Teamwork and Collaboration in Front Office Operations
| Author | : BPP Learning Media |
| Publisher | : BPP Publishing |
| Total Pages | : 308 |
| Release | : 2009-07-01 |
| Genre | : Hospitality industry |
| ISBN | : 9780751777956 |
BPP Learning Media is proud to be the official publisher for CTH. Our CTH Study Guides provide the perfect tailor-made learning resource for the CTH examinations and are also a useful source of reference and information for those planning a career in the hospitality and tourism industries.
| Author | : Sudhir Andrews |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2013 |
| Genre | : Hotel front desk personnel |
| ISBN | : 9781259004971 |
