A Guide to Computer User Support for Help Desk and Support Specialists

A Guide to Computer User Support for Help Desk and Support Specialists
Author: Fred Beisse
Publisher: Cengage Learning
Total Pages: 592
Release: 2009-09-16
Genre: Computers
ISBN: 9780495806493

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Complete Guide to Federal and State Garnishment, 2020 Edition (IL)

Complete Guide to Federal and State Garnishment, 2020 Edition (IL)
Author: Bryant
Publisher: Wolters Kluwer
Total Pages: 1292
Release: 2019-12-12
Genre: Business & Economics
ISBN: 1543811132

Complete Guide to Federal and State Garnishment provides much-needed clarity when the federal and state laws appear to conflict. You'll find plain-English explanations of the laws and how they interact, as well as the specific steps you and your staff need to take to respond to the order properly. Numerous detailed examples and mathematical calculations make it easy to apply the law under different scenarios. Written by Amorette Nelson Bryant, who was recently appointed by the Uniform Law Commission as an observer for the Drafting Committee on a Wage Garnishment Act and was a past chair of both the APA GATF Child Support Subcommittee and Garnishment Subcommittee, Complete Guide to Federal and State Garnishment brings the payroll professional up-to-date on the latest federal and state laws and regulations affecting this ever-changing area. It is your one-stop source for answers to critical questions, such as: Does the amount exempt from garnishment change when the minimum wage goes up? How do I determine the wages to which the garnishment applies? If an employee is subject to more than one garnishment, which has priority? Which state's rules do I use when I receive a child support order sent from another state? State or federal law - which applies for creditor garnishment and support? Are there alternatives to remitting withheld child support via EFT/EDI? How do I handle garnishments when employees are paid a draw against salary? Previous Edition: Complete Guide to Federal and State Garnishment, 2019 Edition, ISBN 9781454899921

The Service Desk Handbook – A guide to service desk implementation, management and support

The Service Desk Handbook – A guide to service desk implementation, management and support
Author: Sanjay Nair
Publisher: IT Governance Ltd
Total Pages: 102
Release: 2020-09-15
Genre: Computers
ISBN: 1787782379

The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.

Complete Guide to Human Resources and the Law, 2020 Edition

Complete Guide to Human Resources and the Law, 2020 Edition
Author: Shilling
Publisher: Wolters Kluwer
Total Pages: 1878
Release: 2019-08-23
Genre: Business & Economics
ISBN: 1543811140

The Complete Guide to Human Resources and the Law will help you navigate complex and potentially costly Human Resources issues. You'll know what to do (and what not to do) to avoid costly mistakes or oversights, confront HR problems - legally and effectively - and understand the rules. The Complete Guide to Human Resources and the Law offers fast, dependable, plain English legal guidance for HR-related situations from ADA accommodation, diversity training, and privacy issues to hiring and termination, employee benefit plans, compensation, and recordkeeping. It brings you the most up-to-date information as well as practical tips and checklists in a well-organized, easy-to-use resource. Previous Edition: Complete Guide to Human Resources and the Law, 2018 Edition ISBN 9781454899945

The Universal Service Desk (USD)

The Universal Service Desk (USD)
Author: Brian Johnson
Publisher: IT Governance Ltd
Total Pages: 244
Release: 2020-05-28
Genre: Computers
ISBN: 178778150X

The Universal Service Desk (USD) – Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management.

The Ultimate Online Customer Service Guide

The Ultimate Online Customer Service Guide
Author: Marsha Collier
Publisher: John Wiley & Sons
Total Pages: 204
Release: 2010-12-15
Genre: Business & Economics
ISBN: 1118007654

Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.

IT Governance: Policies and Procedures, 2020 Edition

IT Governance: Policies and Procedures, 2020 Edition
Author: Wallace, Webber
Publisher: Wolters Kluwer
Total Pages: 1470
Release: 2019-11-12
Genre: Business & Economics
ISBN: 1543810993

IT Governance: Policies & Procedures, 2020 Edition is the premier decision-making reference to help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization. Not only does it provide extensive sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment. IT Governance: Policies & Procedures provides fingertip access to the information you need on: Policy and planning Documentation Systems analysis and design And more! Previous Edition: IT Governance: Policies & Procedures, 2019 Edition ISBN 9781543802221

Great Pajama Jobs

Great Pajama Jobs
Author: Kerry E. Hannon
Publisher: John Wiley & Sons
Total Pages: 240
Release: 2020-07-27
Genre: Business & Economics
ISBN: 1119647754

Find out how to secure and thrive in a work-from-home or remote-access job. Get out of your work clothes and into pajamas for good! Did you fall in love with working from home during the months of coronavirus restrictions? Is working in your pajamas appealing? Do you want to earn some income on the side? In 2020, the workplace has been transformed and working from home has exploded. It may, in fact, be the new reality of working for many of us, some full-time, some as a hybrid work scenario. With some information and expert guidance, you can transform your workday, take control of your time, and explore exciting new opportunities. Great Pajama Jobs: Your Complete Guide to Working from Home is your playbook. Until recently, you may have gone to an office that was uninspiring or chaotic, or spent a large part of your busy day responding to emails and working on computer–tasks that could easily be accomplished from home. You may have spent hours commuting each day. Then too, you may be a military spouse in search of an ideal remote job to take with you to a new base, or you may need to manage your personal health issues or caregiving duties. Or you may simply want to inch a little closer to a more favorable work-life balance. The truth is you may need the autonomy and flexibility of working remotely for a myriad of reasons. Great Pajama Jobs is your ultimate guide to finding a job where you can work remotely and advance your career while working in pajamas (or certainly something more comfortable than traditional work garb). Learn the nuts and bolts of how to land a remote-access job you love that will allow you to thrive in your career or bring in extra income in retirement Discover up-to-date resources for finding a solid work from home job for professionals Read insightful interviews with professionals who have already made the move successfully Learn more about leading companies recognized for providing remote employment opportunities Explore great remote jobs in a variety of fields There’s something here for everyone, a job-hunter’s smorgasbord. No, this is not the master list of every job under the sun, but you’ll discover plenty of ideas to spur your imagination about how you can make the most of your talents to create work that, well, works for you. Each job description follows this format: the nitty-gritty, pay range, and qualifications needed, with a smattering of job-hunting tips tossed in. In “Kerry’s Great Pajama Jobs Workshop,” you’ll reap the benefits of professional advice and strategies with information to help you land that work-from-home job, including a resume revamp, the best online job boards for home-based positions, tips on time management and organizing a productive home office, tax advice, and help with saving for retirement when you're on your own. Working from home is here, and it’s real. This year’s work-from-home mandates for many workers around the world, due to the coronavirus, has pushed many employers to embrace and trust remote work. Technology has already boosted the phenomenal growth of home-based employment in recent years and continues to do so. Remote jobs are popular for a good reason. They save you commute time and allow you to focus on completing your work productively and successfully, and they typically provide employers significant cost savings as well. You have the flexibility to choose career opportunities that do not require you to commit long hours inside an office environment. Experience all that a more flexible position can offer when you look to the guidance found in this remote employment roadmap. If you land home office work, comfortable work clothing or even PJs may be your wardrobe of the future. Great Pajama Jobs will help you get on track to finding the best remote job for you.

THE DEFINITIVE GUIDE TO B2B DIGITAL TRANSFORMATION

THE DEFINITIVE GUIDE TO B2B DIGITAL TRANSFORMATION
Author: Fred Geyer
Publisher: Frederick Geyer
Total Pages: 291
Release: 2020-05-26
Genre: Business & Economics
ISBN: 1734296925

This book guides B2B leaders along a step by step path to uncommon growth through three transformative shifts: The Digital Selling Shift to digital demand generation, The Digital Customer Experience Makeover to digital customer engagement, The Digital Proposition Pivot to data-powered, digital solutions. The Definitive Guide is informed by the work of Fred Geyer at Prophet, a leading digital transformation consultancy, and Joerg Niessing at INSEAD, a global standard-bearer for business education. Rich case studies from Maersk, Michelin, Adobe, and Air Liquide with best practices from IBM, Salesforce.com, Thyssenkrupp, and scores of leading B2B companies illustrate how putting customers at the heart of digital transformation drives uncommon growth. Fred and Joerg map the route from customer insight to in-market implementation for each transformational shift in four steps: Where to Play - Identify top customer growth opportunities, How to Win - Build the strategy to win customer preference, What to Do - Effectively deliver the strategy, Who is Needed - Assemble the team to make it happen. The two biggest barriers to successful digital transformation, effectively using customer data and enabling employees, are addressed by outlining a clear path to navigate forward based on best practices from other leading companies. The guide has won rave reviews from B2B leaders: "This book illuminates the secret sauce of digital transformation in the B2B space" – David Aaker, renowned brand strategist and bestselling author. "A thought-provoking exploration of three crucial transformational shifts for B2B companies" – Vincent Clerc, CEO, Maersk Ocean & Logistics "This is a great guide to applying best practices to the formidable challenge of digital transformation in complex markets and supply chains." – Dr. Lars Brzoska, Chairman of the Board of Management, Jungheinrich AG. "By providing case examples and step by step assistance in determining where to play, how to win, what to do and who to win, this book fulfilled my need for inspiring and pragmatic transformation guidance" – Lindy Hood, Chief Customer Experience Officer, Zurich Financial North America

The Complete Family Guide to Dementia

The Complete Family Guide to Dementia
Author: Thomas F. Harrison
Publisher: Guilford Publications
Total Pages: 255
Release: 2022-08-03
Genre: Family & Relationships
ISBN: 146254942X

If you are facing the unique challenges of caring for a parent with dementia, you are not alone. What do you do when your loved one so plainly needs assistance, but is confused, angry, or resistant to your help? Where can you find the vital information you need, when you need it? Journalist Thomas Harrison and leading geriatric psychiatrist Brent Forester show that you don’t have to be a medical expert to be a good care provider in this authoritative guide. They explain the basics of dementia and offer effective strategies for coping with the medical, emotional, and financial toll. With the right skills, you can navigate changing family roles, communicate better with your parent, keep him or her safe, and manage difficult behaviors. Learn how to "care smarter, not harder"--and help your loved one maintain the best possible quality of life.