The Ultimate Online Customer Service Guide

The Ultimate Online Customer Service Guide
Author: Marsha Collier
Publisher: John Wiley & Sons
Total Pages: 204
Release: 2010-12-15
Genre: Business & Economics
ISBN: 1118007654

Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.

Global

Global
Author: Lyla Bashan
Publisher: Red Press Limited
Total Pages: 354
Release: 2017-08
Genre: Business & Economics
ISBN: 9781912157020

It's a big world out there, and it needs your help. Global poverty, social inequality. Famine, conflict and climate change. These are just some of pressing challenges we face, and why we need you to turn your passion for social justice into a global career of conscience. This extraordinary guide will help you learn how the international system works, the key problems and players, and how to kick-start your do-gooder career. Whether you're a budding diplomat, an aspiring international development expert or anything in between, this is a must-read book for the changemakers of tomorrow. A portion of proceeds from the sale of this book to benefit social justice causes.

Customer Service

Customer Service
Author: Robert W. Lucas
Publisher:
Total Pages: 544
Release: 2009
Genre: Customer services
ISBN: 9780071277501

"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel

Proceedings of Second International Conference on Advances in Computer Engineering and Communication Systems

Proceedings of Second International Conference on Advances in Computer Engineering and Communication Systems
Author: A. Brahmananda Reddy
Publisher: Springer Nature
Total Pages: 602
Release: 2022-02-22
Genre: Technology & Engineering
ISBN: 9811673896

This book includes original, peer-reviewed research articles from International Conference on Advances in Computer Engineering and Communication Systems (ICACECS 2021), held in VNR Vignana Jyoythi Institute of Engineering and Technology (VNR VJIET), Hyderabad, Telangana, India, during 13–14 August 2021. The book focuses on “Smart Innovations in Mezzanine Technologies, Data Analytics, Networks and Communication Systems” enlargements and reviews on the advanced topics in artificial intelligence, machine learning, data mining and big data computing, knowledge engineering, semantic Web, cloud computing, Internet on Things, cybersecurity, communication systems, and distributed computing and smart systems.

The Film Book

The Film Book
Author: Ronald Bergan
Publisher: DK Publishing (Dorling Kindersley)
Total Pages: 0
Release: 2021
Genre: Biography & Autobiography
ISBN: 9780241484838

Story of cinema -- How movies are made -- Movie genres -- World cinema -- A-Z directors -- Must-see movies.

Loyalty Programs

Loyalty Programs
Author: Philip Shelper
Publisher:
Total Pages: 0
Release: 2023-08
Genre: Business & Economics
ISBN: 9780645211542

Loyalty Programs: The Complete Guide (2nd Edition) is the most comprehensive book on loyalty program theory and practice available. It combines a wide range of academic research, loyalty psychology, and industry expertise to deliver a comprehensive and global view of all aspects of loyalty programs. Praise for Loyalty Programs: The Complete Guide "Loyalty Programs: The Complete Guide is an extremely valuable resource for loyalty and marketing professionals. In fact, I found it so helpful that Eagle Eye now buys a copy for every new member of our sales team to give them a comprehensive understanding of the global loyalty landscape. I particularly enjoy the case studies which really bring the concepts to life. Highly recommended." Tim Mason, CEO of Eagle Eye and former Tesco CMO and founder of Clubcard Supported by over 170 case studies, this 2nd Edition covers loyalty program theory (Part 1) and loyalty program execution (Part 2). It features: The history of loyalty programs Do loyalty programs work? An academic research review The eight essential principles of a best-practice loyalty program Loyalty psychology, biases, and heuristics Loyalty program design frameworks and rewards Games and gamification Business-to-business (B2B) loyalty program approaches Loyalty technology, emerging capabilities and Web3 loyalty Member data capture, analysis, and usage Loyalty marketing and member lifecycle management Commercial modelling, benefits and considerations Security and fraud risks and mitigations, and legal considerations Loyalty program operations The future of loyalty Author Philip Shelper is CEO and Founder at leading loyalty consultancy, Loyalty & Reward Co. He has extensive experience within the loyalty industry as a designer, speaker, educator and researcher. In addition to designing loyalty programs for over 100 brands globally, he previously held loyalty roles at Qantas Frequent Flyer and Vodafone. Phil is a member of several hundred loyalty programs, and an obsessive researcher of loyalty psychology and loyalty history, all of which he uses to understand the essential dynamics of what makes a successful loyalty program. Loyalty Programs: The Complete Guide was co-created by Loyalty & Reward Co's senior management team including Stacey Lyons, Scott Harrison, Ryan De Boer and Max Savransky. The Loyalty & Reward Co team specialise in loyalty program design, implementation and operation for major brands globally. Loyalty Programs: The Complete Guide also includes contributions from widely recognised loyalty industry experts Lincoln Hunter (principal and founder of Loyalty Legal) and Michael Smith (co-founder of the Loyalty Security Association).

Microsoft Visio 2016 Step By Step

Microsoft Visio 2016 Step By Step
Author: Scott A. Helmers
Publisher: Microsoft Press
Total Pages: 783
Release: 2015-12-16
Genre: Computers
ISBN: 0735699569

The quick way to learn Microsoft Visio 2016! This is learning made easy. Get more done quickly with Visio 2016. Jump in wherever you need answers--brisk lessons and colorful screenshots show you exactly what to do, step by step. Get results faster with starter diagrams Diagram processes, organizations, networks, and datacenters Add styles, colors, and themes Enhance diagrams with data-driven visualizations Link to external data sources, websites, and documents Add structure to diagrams with containers, lists, and callouts Validate flowchart, swimlane, and BPMN diagrams Collaborate and publish with Visio Services and Microsoft SharePoint 2016 Look up just the tasks and lessons you need

Complete Guide to Sport Education

Complete Guide to Sport Education
Author: Daryl Siedentop
Publisher: Human Kinetics
Total Pages: 226
Release: 2011-02-22
Genre: Education
ISBN: 1492582204

This new edition of Complete Guide to Sport Education contains everything your students need to get—and keep—children active. Regardless of skill or confidence level, your students will learn how to get children to work together, support each other, and gain competence in sport and fitness skills so that they can stay moving now and throughout their lifetime. The Sport Education model is appropriate for various dance forms and recreational activities such as swimming, weightlifting, and other fitness programs such as aerobic routines and hiking. The text for this groundbreaking Sport Education curricular model has expanded to 12 chapters, is updated throughout, and offers even more practical examples and real-world applications from both elementary and secondary levels: • A new emphasis on using the Sport Education model to help students reach national goals for physical activity, including outside of class time • Review of the findings from more than 50 research studies that examine the efficacies of the Sport Education model • More online teacher resources—including ready-to-use forms, plans, assessments, charts, and handouts A few examples of new resources include a series of team practice cards that teachers and team coaches can use to plan practices, and templates that allow teachers to choose among several game-play performance indicators (techniques and tactics, rules and strategies, fair play, and so on). The resources make it easy for professors to use this text in college methods and curriculum courses. Authors Daryl Siedentop, Peter Hastie, and Hans van der Mars provide a perfect blend of rock-solid theory and practical application for a wealth of games, sports, and fitness activities. Through their Sport Education model, children quickly become involved in all aspects of a sport or activity, learning skills, sportsmanship, and responsibility. The curriculum helps students develop as leaders and as team players. And as they learn to become true players and performers, they become more competent and confident—thus leading to the likelihood that they will continue being active after school, on weekends, and as they grow. This second edition of Complete Guide to Sport Education will help school programs meet national physical activity guidelines and the national physical education standards established by NASPE. It contains everything that future physical education teachers need in order to implement an effective program. With its greater emphasis on activity and fitness, its expanded resources, its relevance and freshness, and its practical approach, Complete Guide to Sport Education, Second Edition, is just what your students need to point children in the direction of healthy, active lifestyles.

The Ultimate Guide to CBD

The Ultimate Guide to CBD
Author: Jamie Evans
Publisher: Fair Winds Press
Total Pages: 227
Release: 2020-03-17
Genre: Health & Fitness
ISBN: 1592339263

Discover new ways to live a healthy life by incorporating cannabidiol (CBD) into your daily routines. Whether you are seeking information on making your own CBD self-care products, how to cook with CBD, or how to administer CBD to your pet, this book makes for the perfect introduction. In The Ultimate Guide to CBD, you'll start by learning the basics—including the most current science in the field of CBD research. Since there are many ways to use cannabidiol, you'll also learn the differences between each application, with a detailed look at CBD oils, flower, ready-made beverages, tinctures, isolates, concentrates, capsules, salves, balms, face oil, vaping, and more. A discussion on homemade versus professional-made products is included, along with tips on how to pick a trustworthy brand. In the chapters that follow, you'll be able to explore CBD in a variety of ways: Wellness: Self-care is the ultimate practice that can benefit your life, your relationships, and your overall happiness. This chapter will encourage the reader to evaluate their own personal wellness and hygiene routines, providing information on how to best use CBD-rich skincare, bath, and body products. An overview of other complimentary soothing herbs is provided, as well a “how-to” guide for crafting CBD face masks, salves, and massage oil. Beverages and Food: Find your inner mixologist with CBD beverages, from CBD mocktails and cocktails to CBD coffee, matcha, and more. Learn how to make your own CBD oil at home and go gourmet with CBD honey, olive oil, butter and other infusions to craft delicious CBD cuisine. Fitness: With opioid addiction on the rise, athletes are looking for new ways to manage pain, reduce anxiety, alleviate stress, and enhance performance. This section focuses on CBD and fitness by exploring the different ways that CBD may benefit the body during physical activities, such as yoga, running, skiing/snowboarding, and contact sports. An overview of CBD supplements and relief balms, as well as a “how-to” guide to making a post-workout balm to relieve sore muscles. Pets and Other Uses: It turns out that our four-legged friends may also benefit from CBD. Learn how to safely share CBD with dogs and cats for anxiety reduction and pain management. With all this and more, including expert spotlights featuring some of the top names in CBD-related businesses, this is the go-to resource you've been looking for.

Business Modeling and Software Design

Business Modeling and Software Design
Author: Boris Shishkov
Publisher: Springer Nature
Total Pages: 323
Release: 2022-07-30
Genre: Computers
ISBN: 3031115104

This book constitutes the refereed proceedings of the 12h International Symposium on Business Modeling and Software Design, BMSD 2022, which took place in Fribourg, Switzerland, in June 2022. The 12 full and 9 short papers included in this book were carefully reviewed and selected from a total of 56 submissions. BMSD is a leading international forum that brings together researchers and practitioners interested in business modeling and its relation to software design. Particular areas of interest are: Business Processes and Enterprise Engineering; Business Models and Requirements; Business Models and Services; Business Models and Software; Information Systems Architectures and Paradigms; Data Aspects in Business Modeling and Software Development; Blockchain-Based Business Models and Information Systems; IoT and Implications for Enterprise Information Systems. Each year, a special theme is chosen, for making presentations and discussions more focused. The BMSD 2022 theme is: Information Systems Engineering and Trust.