This report reviews the General Services Administration's (GSA) performance report for fiscal year 2000 and its performance plan for fiscal year 2002 to assess GSA's progress in achieving key outcomes important to its mission. GAO found that some goals were met or exceeded and others were not met. For fiscal year 2002, GSA set up a strategy to better meet these goals. Overall, GSA's fiscal year 2000 performance report and fiscal year 2002 plan were more informative and useful than its report and plan from last year.