Funeral Home Customer Service A–Z

Funeral Home Customer Service A–Z
Author: Alan D Wolfelt
Publisher: Companion Press
Total Pages: 254
Release: 2005-04-01
Genre: Business & Economics
ISBN: 1617220345

From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

The Stranger She Loved

The Stranger She Loved
Author: Shanna Hogan
Publisher: Macmillan
Total Pages: 337
Release: 2015-03-31
Genre: True Crime
ISBN: 1250057507

In 2007, Dr. Martin MacNeill—a doctor, lawyer, and Mormon bishop—discovered his wife of 30 years dead in the bathtub of their Pleasant Grove, Utah home, her face bearing the scars of a facelift he persuaded her to undergo just a week prior. At first the death of 50-year-old Michele MacNeill, a former beauty queen and mother of eight, appeared natural. But days after the funeral when Dr. MacNeill moved his much younger mistress into the family home, his children grew suspicious. Conducting their own investigation into their mother's death, the MacNeill's daughters uncovered their father's multiple marital affairs, past criminal record, and falsified college transcripts he used to con his way into medical school. It would take six long years to solve the mystery of Michele's murder and secure a first-degree murder conviction against the once prominent doctor. New York Times bestselling author Shanna Hogan delves into the high-profile case, unmasking the monster beneath the doctor's carefully concocted façade.

Final Rights

Final Rights
Author: Joshua Slocum
Publisher: Square One Publishers, Inc.
Total Pages: 771
Release: 2021-10-19
Genre: Family & Relationships
ISBN: 0942679350

Josh Slocum and Lisa Carlson are the two most prominent advocates of consumer rights in dealing with the death industry. Here they combine efforts to inform consumers of their rights and propose long-needed reforms. Slocum is executive director of Funeral Consumers Alliance, a national nonprofit with over 90 local affiliates nationwide. Carlson is executive director of Funeral Ethics Organization, which works with the industry to try to improve ethical standards. In addition to nationwide issues, the book covers state-by-state information needed by anybody who wishes to take charge of funeral arrangements for a loved one, with or without the help of a funeral director. More information about the book and related issues can be found at www.finalrights.org .

Restless in Peace

Restless in Peace
Author: Mariah de la Croix
Publisher: Llewellyn Worldwide
Total Pages: 132
Release: 2012-09-08
Genre: Body, Mind & Spirit
ISBN: 0738733601

A deceased undertaker still carries out his life’s work. The spirit of a nun comforts mourners. Red carnations materialize from nowhere . . . Spooky Stories from the Dismal Trade Alternately hair-raising, creepy, and touching, Mariah de la Croix’s encounters with the supernatural during her tenure as a mortician are both chilling and unforgettable. Restless in Peace recounts her true experiences working in funeral homes—and the resident spirits’ frightening, bizarre, and sometimes amusing behaviors. From the angry spirit who follows her home after work to the deceased man who likes to communicate through a microphone, this book offers a rare glimpse of living and working among the spirited dead.

Verbal First Aid

Verbal First Aid
Author: Judith Simon Prager
Publisher: Penguin
Total Pages: 289
Release: 2010-06-01
Genre: Family & Relationships
ISBN: 1101188111

Words as Medicine What to say to your children to get them through the bumps, bruises, and crises of childhood. Falling off a bike, having a bad dream, getting stitches...sometimes a kiss isn't enough to make it all better. But what you say to your child in those first moments of pain or fear could make all the difference. Using techniques the authors have taught to doctors, nurses, and first responders, Verbal First Aid(tm) explains how words can be used to promote healing from burns, bruises, nightmares, asthma attacks, and more. It provides scripts and tips on how to short-circuit traumatic memories, sometimes just by speaking a sentence or two. This revolutionary book gives parents the responses they need to immediately stabilize their children's emotions. And these methods will build a foundation of confidence and inner strength that will help kids heal at the deepest level, and weather whatever hardships and difficulties they encounter throughout life.

Funeral Home Customer Service from A to Z

Funeral Home Customer Service from A to Z
Author: Alan D. Wolfelt
Publisher: Companion Press (Company)
Total Pages: 0
Release: 2001
Genre: Undertakers and undertaking
ISBN: 9781879651210

This resource for funeral homes explains the evolution and expectations of today's experienced, economy-minded customer. Offering practical advice for exceeding these new expectations every step of the way, this must-read for funeral directors and funeral home owners describes the type of funeral service care that new consumers want and techniques for providing it.

Creating Meaningful Funeral Ceremonies: A Guide for Families

Creating Meaningful Funeral Ceremonies: A Guide for Families
Author: Alan D. Wolfelt
Publisher: Companion Press
Total Pages: 140
Release: 1999-12-01
Genre: Family & Relationships
ISBN: 1617220310

Designed to complement the clergy and funeral director’s role in the funeral planning process, this book walks families through the many decisions they will make at the time of a death and helps them create a ceremony that will be both healing and meaningful. Options are clearly explained and alternatives are also given, and charts and tables are included to help families assess cost options.