Focusing on Customers Participant Workbook

Focusing on Customers Participant Workbook
Author: Kevin Eikenberry
Publisher: John Wiley & Sons
Total Pages: 18
Release: 2010-10-26
Genre: Business & Economics
ISBN: 0470501871

Unleash your leadership potential — one skill at a time With the increasing complexities of the business world, strong leadership is more critical to success than ever. But finding the time to devote to leadership development is increasingly difficult. Developed with these dual realties in mind, the Remarkable Leadership workshop series is based on the book Remarkable Leadership: Unleashing Your Leadership Potential One Skill at a Time and consists of 12 workshops, derived from the leadership competencies described in the book. After completing the Focusing on Customers workshop, you will: Understand how to impact both internal and external customer service Know how to instill a customer service mindset Understand how to recover from a customer service problem Learn strategies for building stronger partnerships PARTICIPANT WORKBOOKS Building Relationships 978-0-470-50182-5 Championing Change 978-0-470-50183-2 Communicating Powerfully 978-0-470-50185-6 Developing Others 978-0-470-50186-3 Focusing on Customers 978-0-470-50187-0 Influencing with Impact 978-0-470-50206-8 Managing Projects and Processes Successfully 978-0-470-50188-7 Setting Goals and Supporting Goal Setting 978-0-470-50191-7 Solving Problems and Making Decisions 978-0-470-50192-4 Taking Responsibility and Accountability 978-0-470-50190-0 Thinking and Acting Innovatively 978-0-470-50193-1 Valuing Collaboration and Teamwork 978-0-470-50184-9

Influencing with Impact Participant Workbook

Influencing with Impact Participant Workbook
Author: Kevin Eikenberry
Publisher: John Wiley & Sons
Total Pages: 18
Release: 2010-10-26
Genre: Business & Economics
ISBN: 0470502061

Unleash your leadership potential—one skill at a time WITH THE INCREASING COMPLEXITIES OF THE BUSINESS WORLD, strong leadership is more critical to success than ever. But finding the time to devote to leadership development is increasingly difficult. Developed with these dual realties in mind, the Remarkable Leadership workshop series is based on the book Remarkable Leadership: Unleashing Your Leadership Potential One Skill at a Time and consists of 12 workshops, derived from the leadership competencies described in the book. After completing the Influencing with Impact workshop, you will: Understand how your values affect influence Know a formula for building credibility and how to apply it to increase your influence Understand the importance of attitude and how to develop learned optimism PARTICIPANT WORKBOOKS ▼ Building Relationships 978-0-470-50182-5 Championing Change 978-0-470-50183-2 Communicating Powerfully 978-0-470-50185-6 Developing Others 978-0-470-50186-3 Focusing on Customers 978-0-470-50187-0 Influencing with Impact 978-0-470-50206-8 Managing Projects and Processes Successfully 978-0-470-50188-7 Setting Goals and Supporting Goal Setting 978-0-470-50191-7 Solving Problems and Making Decisions 978-0-470-50192-4 Taking Responsibility and Accountability 978-0-470-50190-0 Thinking and Acting Innovatively 978-0-470-50193-1 Valuing Collaboration and Teamwork 978-0-470-50184-9

Compassion Focused Therapy Participant Workbook

Compassion Focused Therapy Participant Workbook
Author: Rachel Arnold
Publisher: Routledge
Total Pages: 127
Release: 2021-09-30
Genre: Psychology
ISBN: 1000436918

Compassion Focused Therapy Participant Workbook is a companion book to Compassion Focused Group Therapy for University Counseling Centers, a one-of-a-kind 12-session manual for conducting compassion focused group therapy on college campuses. Compassion-based interventions have been shown to decrease symptoms of depression, anxiety, and psychological distress in students. This book’s 12 sessions incorporate several aspects of compassionate living including defining and understanding compassion, mindfulness, shame, assertiveness, and forgiveness to help participants act in more compassionate ways with themselves and others, lower feelings of shame and self-criticism, and engage in self-reassuring behaviors. The workbook provides clients with summaries of each session, handouts, and key exercises and, along with the manual, can be followed session-by-session or adapted according to the needs of the group. This workbook is designed to be used by clinicians and participants in a clinician-led group utilizing Compassion Focused Group Therapy for University Counseling Centers.

Taking Responsibility and Accountability Participant Workbook

Taking Responsibility and Accountability Participant Workbook
Author: Kevin Eikenberry
Publisher: John Wiley & Sons
Total Pages: 18
Release: 2010-10-26
Genre: Business & Economics
ISBN: 0470501901

Unleash your leadership potential — one skill at a time With the increasing complexities of the business world, strong leadership is more critical to success than ever. But finding the time to devote to leadership development is increasingly difficult. Developed with these dual realties in mind, the Remarkable Leadership workshop series is based on the book Remarkable Leadership: Unleashing Your Leadership Potential One Skill at a Time and consists of 12 workshops, derived from the leadership competencies described in the book. After completing the Taking Responsibility and Accountability workshop, you will: Understand the importance of being personally accountable Know what gets in the way of accountability Recognize barriers to effective delegation Know both the vicious and virtuous cycles of delegation Know how to empower others Learn the steps to creating a culture of accountability PARTICIPANT WORKBOOKS Building Relationships 978-0-470-50182-5 Championing Change 978-0-470-50183-2 Communicating Powerfully 978-0-470-50185-6 Developing Others 978-0-470-50186-3 Focusing on Customers 978-0-470-50187-0 Influencing with Impact 978-0-470-50206-8 Managing Projects and Processes Successfully 978-0-470-50188-7 Setting Goals and Supporting Goal Setting 978-0-470-50191-7 Solving Problems and Making Decisions 978-0-470-50192-4 Taking Responsibility and Accountability 978-0-470-50190-0 Thinking and Acting Innovatively 978-0-470-50193-1 Valuing Collaboration and Teamwork 978-0-470-50184-9

Effective Interviewing Skills Participant Workbook

Effective Interviewing Skills Participant Workbook
Author: Tracey A. Swift
Publisher: John Wiley & Sons
Total Pages: 66
Release: 2000-04-07
Genre: Psychology
ISBN: 9781854333049

Many organisations now use a combination of selection methods to assist selection decisions - but the traditional selection interview still dominates the selection process. However, it appears that few organisations have established standards for selection procedures, with many using a range of selection methods in a very ad hoc fashion. This training pack has been designed to assist managers to review their current approach to interviewing, and to draw on an accumulation of research evidence about interviewing, in determining a corporate policy within their company.

The Leadership Challenge Workshop, Participant's Workbook

The Leadership Challenge Workshop, Participant's Workbook
Author: James M. Kouzes
Publisher: John Wiley & Sons
Total Pages: 174
Release: 2005-08-29
Genre: Business & Economics
ISBN: 0787981303

This Participant's Workbook is designed to accompany you on an exciting journey of self-discovery. Grounded in Kouzes and Posner's celebrated Five Practices of Exemplary Leadership model, the interactive pages help you to uncover the deeper meanings of: Model the Way Inspire a Shared Vision Challenge the Process Enable Others to Act Encourage the Heart

How People Change

How People Change
Author: Timothy S. Lane
Publisher: New Growth Press
Total Pages: 344
Release: 2007-01-28
Genre: Religion
ISBN: 1935273906

What does it take for lasting change to take root in your life? If you've ever tried, failed, and wondered what you could do differently, you need to read How People Change. In the book, biblical counseling experts Timothy S. Lane and Paul David Tripp explain the biblical pattern for change in a clear, practical way you can apply to the challenges of daily life. But change involves much more than just a biblical formula: you will see how God is at work to make you the person you were created to be. That powerful, loving, redemptive relationship is at the heart of all positive change you experience. A changed heart is the bright promise of the gospel, but many of us wonder if we'll ever see lasting change take root in our lives. When the Bible talks about the gift of a new heart, it doesn't mean a heart that is immediately perfected, but a heart that is capable of being changed. Jesus's work on the cross targets our hearts, our core desires and motivations, and when our hearts change, our behavior changes. How People Change targets the root of a person: the heart. When our core desires and motivations change, only then will behavior follow. Using a biblical model of Heat, Thorns, Cross, and Fruit, Paul David Tripp and Timothy S. Lane reveal how lasting change is possible. You don't need to be stuck anymore. In Christ, you are a new creation. The old has gone and the new has come. Includes a foreword by David Powlison.

Anger Management for Substance Use Disorder and Mental Health Clients - Participant Workbook (Updated 2019)

Anger Management for Substance Use Disorder and Mental Health Clients - Participant Workbook (Updated 2019)
Author: U.S. Department of Health and Human Services
Publisher: Lulu.com
Total Pages: 64
Release: 2019-11-19
Genre: Reference
ISBN: 1794755500

This workbook is designed to be used by participants in an anger management group treatment for individuals with substance use or mental disorders. Practitioners report that the manual and workbook have also been used successfully for self-study, without the support of a clinician or a group. The workbook provides individuals participating in the 12-week anger management group treatment with a summary of core concepts, worksheets for completing between-session challenges, and space to take notes for each of the sessions. The concepts and skills presented in the anger management treatment are best learned by practice and review and by completing the between-session challenges in this workbook. Using this workbook as you participate in the 12-week anger management group treatment will help you develop the skills that are necessary to successfully manage anger.

Living Out the Message of Christ: The Journey Continues, Participant's Guide 8

Living Out the Message of Christ: The Journey Continues, Participant's Guide 8
Author: John Baker
Publisher: HarperChristian Resources
Total Pages: 81
Release: 2021-06-08
Genre: Religion
ISBN: 0310131537

Celebrate Recovery introduces The Journey Continues—four new participant's guides designed as a revolutionary, new second step study curriculum. This step study is taken after completing The Journey Begins (Participant Guides 1-4). In the seven lessons in Guide 8: Living Out the Message of Christ, you will experience Christ-centered and biblically based studies filled with brand new acrostics, deeper questions, and more helpful Bible verses. The content in Guide 8 will focus on a deeper study of the final two principles on the road to recovery: Reserve a daily time with God for self-examination. Bible reading and prayer in order to know God and his will for my life and to gain the power to follow his will. Yield myself to God to be used to bring this Good News to others, both by my example and by my words. "Happy are those who are persecuted because they do what God requires" (Matthew 5:10). By working through the lessons and exercises found in each of the four participant's guides of The Journey Continues, you will find a deeper sense of true peace and serenity, continue to restore and develop stronger relationships with others and with God, and find deeper freedom from life's hurts, hang-ups, and habits.

Criminal Conduct and Substance Abuse Treatment for Women in Correctional Settings: Adjunct Provider's Guide

Criminal Conduct and Substance Abuse Treatment for Women in Correctional Settings: Adjunct Provider's Guide
Author: Harvey B. Milkman
Publisher: SAGE
Total Pages: 257
Release: 2008-07-29
Genre: Psychology
ISBN: 1412905931

This guide offers female clients the best possible chance to get back on the road to recovery. This guide uses female-focused examples, exercises, role plays, and content enhancements that pinpoint women's treatment issues. It targets the biological, psychological, and social roots of female substance abuse and crime.