Fish Rots From The Head Down
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Author | : Bob Garratt |
Publisher | : Profile Books |
Total Pages | : 314 |
Release | : 2010-08-06 |
Genre | : Business & Economics |
ISBN | : 1847650503 |
As a Chinese proverb says 'The fish rots from the head' and so it is with businesses and other organisations - the buck starts and stops in the boardroom. This third edition of Bob Garratt's bestselling book that highlights the importance of effective corporate governance has been extensively updated following the corporate scandals of the early 2000s - Enron, WorldCom, Tyco - and the abysmal boardroom standards that the credit crunch and ensuing global financial crisis brought to light. This new edition builds on the Learning Board model developed by the author and now widely used internationally by corporations and public sector organisations such as the NHS. The result is a thought-provoking and highly practical book that will be invaluable to all those with responsibility for corporate governance - and also those who subject them to scrutiny. What Sir Adrian Cadbury, whose committee's groundbreaking report on corporate governance was published nearly twenty years ago, said about the first edition remains as true today as ever: 'No director can afford to ignore this book'.
Author | : Gretchen Fierle |
Publisher | : |
Total Pages | : |
Release | : 2018-09-05 |
Genre | : |
ISBN | : 9781532386626 |
Author | : Gretchen Fierle |
Publisher | : |
Total Pages | : |
Release | : 2017-03-30 |
Genre | : |
ISBN | : 9780692860724 |
An engaging 60-page leadership workbook comprised of 25 chapters that includes stories and lessons - followed by probing questions - about how to become a better leader. This book is for anyone who aspires to lead or currently leads and wishes to go from good to better to great.
Author | : Mfayela Siphiwe (author) |
Publisher | : |
Total Pages | : 0 |
Release | : 1901 |
Genre | : |
ISBN | : 9781005623395 |
Author | : Siphiwe Mfayela |
Publisher | : |
Total Pages | : 202 |
Release | : 2021 |
Genre | : South African fiction (English) |
ISBN | : 9781776361472 |
Author | : Greg O'Brien |
Publisher | : Good Night books |
Total Pages | : 309 |
Release | : 2018-02-27 |
Genre | : Health & Fitness |
ISBN | : 0991340191 |
This is a book about living with Alzheimer’s, not dying with it. It is a book about hope, faith, and humor—a prescription far more powerful than the conventional medication available today to fight this disease. Alzheimer’s is the sixth leading cause of death in the US—and the only one of these diseases on the rise. More than 5 million Americans have been diagnosed with Alzheimer’s or a related dementia; about 35 million people worldwide. Greg O’Brien, an award-winning investigative reporter, has been diagnosed with early-onset Alzheimer's and is one of those faceless numbers. Acting on long-term memory and skill coupled with well-developed journalistic grit, O’Brien decided to tackle the disease and his imminent decline by writing frankly about the journey. O’Brien is a master storyteller. His story is naked, wrenching, and soul searching for a generation and their loved ones about to cross the threshold of this death in slow motion. On Pluto: Inside the Mind of Alzheimer’s is a trail-blazing roadmap for a generation—both a “how to” for fighting a disease, and a “how not” to give up!
Author | : Sir James Porter |
Publisher | : |
Total Pages | : 316 |
Release | : 1768 |
Genre | : Turkey |
ISBN | : |
Author | : Harold McGee |
Publisher | : |
Total Pages | : 339 |
Release | : 1990 |
Genre | : Cooking |
ISBN | : 9780865474529 |
Examines the biochemistry behind cooking and food preparation, rejecting such common notions as that searing meat seals in juices and that cutting lettuce causes it to brown faster
Author | : Annette Franz |
Publisher | : |
Total Pages | : 219 |
Release | : 2019-09-03 |
Genre | : |
ISBN | : 9781686886812 |
Struggling to ensure that the customer is at the center of all your business does? This book is your guide to putting the "customer" in customer experience. Not sure what that means? Well, for starters, too many executives believe they are delighting their customers. Why wouldn't they think that?! When they focus on growth, those customer acquisition numbers are pretty sweet, but they don't tell the real story. Prioritizing customer retention is critical. But you can't just throw technology at it, give it some lip service, and call it a day. Retention is hard work! You've got to understand who your customers are and what problems they are trying to solve or what jobs they are trying to do. Then you've got to use that understanding to design an experience that helps customers achieve their goals. That's the key to putting the customer in customer experience! Ultimately, you need to bring the customer voice into all meetings, decisions, processes, and designs. The customer must be at the center of all you do. After all, it's all about the customer! In this book, I cover the three approaches to customer understanding: surveys and data, personas, and journey mapping. I could've written the whole book about journey mapping, but there's so much more to building a customer-centric business than journey mapping. The culture must first be deliberately designed to put the customer at the heart of the business. And all foundational elements of a CX transformation must be in place to make that happen. With that knowledge, read this book and: Learn about the three approaches you must use to understand your customers, why you must use them, and how they work together. Create an action plan to ensure insights gleaned from these three approaches are implemented in your organization. Develop and assign personas to your customers in order to better understand their needs, goals, problems to solve, and jobs to be done. Learn the difference between touchpoint maps and journey maps and how touchpoint maps can still be a valuable asset in your customer experience toolbox. Understand why journey mapping is called the backbone of customer experience management - and how to make it so in your organization. Set up and facilitate your own current-state and future-state journey mapping workshops with customers. Set up and facilitate service blueprint workshops with internal stakeholders. Find out how to put the customer at the heart of your business. And more!
Author | : Tim O'Brien |
Publisher | : HarperCollins |
Total Pages | : 259 |
Release | : 2009-10-13 |
Genre | : Fiction |
ISBN | : 0547420293 |
A classic work of American literature that has not stopped changing minds and lives since it burst onto the literary scene, The Things They Carried is a ground-breaking meditation on war, memory, imagination, and the redemptive power of storytelling. The Things They Carried depicts the men of Alpha Company: Jimmy Cross, Henry Dobbins, Rat Kiley, Mitchell Sanders, Norman Bowker, Kiowa, and the character Tim O’Brien, who has survived his tour in Vietnam to become a father and writer at the age of forty-three. Taught everywhere—from high school classrooms to graduate seminars in creative writing—it has become required reading for any American and continues to challenge readers in their perceptions of fact and fiction, war and peace, courage and fear and longing. The Things They Carried won France's prestigious Prix du Meilleur Livre Etranger and the Chicago Tribune Heartland Prize; it was also a finalist for the Pulitzer Prize and the National Book Critics Circle Award.