Fish Rot From The Head Down
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Author | : Bob Garratt |
Publisher | : Profile Books |
Total Pages | : 314 |
Release | : 2010-08-06 |
Genre | : Business & Economics |
ISBN | : 1847650503 |
As a Chinese proverb says 'The fish rots from the head' and so it is with businesses and other organisations - the buck starts and stops in the boardroom. This third edition of Bob Garratt's bestselling book that highlights the importance of effective corporate governance has been extensively updated following the corporate scandals of the early 2000s - Enron, WorldCom, Tyco - and the abysmal boardroom standards that the credit crunch and ensuing global financial crisis brought to light. This new edition builds on the Learning Board model developed by the author and now widely used internationally by corporations and public sector organisations such as the NHS. The result is a thought-provoking and highly practical book that will be invaluable to all those with responsibility for corporate governance - and also those who subject them to scrutiny. What Sir Adrian Cadbury, whose committee's groundbreaking report on corporate governance was published nearly twenty years ago, said about the first edition remains as true today as ever: 'No director can afford to ignore this book'.
Author | : Gretchen Fierle |
Publisher | : |
Total Pages | : |
Release | : 2018-09-05 |
Genre | : |
ISBN | : 9781532386626 |
Author | : Gretchen Fierle |
Publisher | : |
Total Pages | : |
Release | : 2017-03-30 |
Genre | : |
ISBN | : 9780692860724 |
An engaging 60-page leadership workbook comprised of 25 chapters that includes stories and lessons - followed by probing questions - about how to become a better leader. This book is for anyone who aspires to lead or currently leads and wishes to go from good to better to great.
Author | : Sir James Porter |
Publisher | : |
Total Pages | : 316 |
Release | : 1768 |
Genre | : Turkey |
ISBN | : |
Author | : Lulu Miller |
Publisher | : Simon and Schuster |
Total Pages | : 256 |
Release | : 2021-04-06 |
Genre | : Biography & Autobiography |
ISBN | : 1501160346 |
Nineteenth-century scientist David Starr Jordan built one of the most important fish specimen collections ever seen, until the 1906 San Francisco earthquake shattered his life's work.
Author | : Ernest Hemingway |
Publisher | : DigiCat |
Total Pages | : 65 |
Release | : 2022-08-01 |
Genre | : Fiction |
ISBN | : |
DigiCat Publishing presents to you this special edition of "The Old Man and the Sea" by Ernest Hemingway. DigiCat Publishing considers every written word to be a legacy of humankind. Every DigiCat book has been carefully reproduced for republishing in a new modern format. The books are available in print, as well as ebooks. DigiCat hopes you will treat this work with the acknowledgment and passion it deserves as a classic of world literature.
Author | : Harold McGee |
Publisher | : |
Total Pages | : 339 |
Release | : 1990 |
Genre | : Cooking |
ISBN | : 9780865474529 |
Examines the biochemistry behind cooking and food preparation, rejecting such common notions as that searing meat seals in juices and that cutting lettuce causes it to brown faster
Author | : Annette Franz |
Publisher | : |
Total Pages | : 219 |
Release | : 2019-09-03 |
Genre | : |
ISBN | : 9781686886812 |
Struggling to ensure that the customer is at the center of all your business does? This book is your guide to putting the "customer" in customer experience. Not sure what that means? Well, for starters, too many executives believe they are delighting their customers. Why wouldn't they think that?! When they focus on growth, those customer acquisition numbers are pretty sweet, but they don't tell the real story. Prioritizing customer retention is critical. But you can't just throw technology at it, give it some lip service, and call it a day. Retention is hard work! You've got to understand who your customers are and what problems they are trying to solve or what jobs they are trying to do. Then you've got to use that understanding to design an experience that helps customers achieve their goals. That's the key to putting the customer in customer experience! Ultimately, you need to bring the customer voice into all meetings, decisions, processes, and designs. The customer must be at the center of all you do. After all, it's all about the customer! In this book, I cover the three approaches to customer understanding: surveys and data, personas, and journey mapping. I could've written the whole book about journey mapping, but there's so much more to building a customer-centric business than journey mapping. The culture must first be deliberately designed to put the customer at the heart of the business. And all foundational elements of a CX transformation must be in place to make that happen. With that knowledge, read this book and: Learn about the three approaches you must use to understand your customers, why you must use them, and how they work together. Create an action plan to ensure insights gleaned from these three approaches are implemented in your organization. Develop and assign personas to your customers in order to better understand their needs, goals, problems to solve, and jobs to be done. Learn the difference between touchpoint maps and journey maps and how touchpoint maps can still be a valuable asset in your customer experience toolbox. Understand why journey mapping is called the backbone of customer experience management - and how to make it so in your organization. Set up and facilitate your own current-state and future-state journey mapping workshops with customers. Set up and facilitate service blueprint workshops with internal stakeholders. Find out how to put the customer at the heart of your business. And more!
Author | : Jake McGowan-Lowe |
Publisher | : Ticktock Books, Limited |
Total Pages | : 0 |
Release | : 2014-03-04 |
Genre | : Juvenile Fiction |
ISBN | : 9781848988521 |
Jake McGowan-Lowe is a boy with a very unusual hobby. Since the age of 7, he has been photographing and blogging about his incredible finds and now has a worldwide following, including 100,000 visitors from the US and Canada. Follow Jake as he explores the animal world through this new 64-page book. He takes you on a world wide journey of his own collection, and introduces you to other amazing animals from the four corners of the globe. Find out what a cow's tooth, a rabbit's rib and a duck's quack look like and much, much more besides.
Author | : John Steinbeck |
Publisher | : Lulu.com |
Total Pages | : 106 |
Release | : 1937 |
Genre | : California |
ISBN | : 0359199143 |
Tells a story about the strange relationship of two migrant workers who are able to realize their dreams of an easy life until one of them succumbs to his weakness for soft, helpless creatures and strangles a farmer's wife.