FedEx Delivers

FedEx Delivers
Author: Madan Birla
Publisher: John Wiley & Sons
Total Pages: 242
Release: 2013-08-12
Genre: Business & Economics
ISBN: 0471715794

An inside look at leadership practices that enabled the world's leading shipping company to outthink and outperform its competition Using firsthand accounts from top leaders at FedEx, FedEx Delivers explains how the company became an international powerhouse and one of the most trusted global brands by using leadership practices that tapped into the creativity and commitment of its employees. Both a compelling business story and a prescription for business success, FedEx Delivers presents a model to show how these practices created and sustained an innovation culture. Readers will learn how to apply this model to their organizations for developing a culture of innovation that evolves with the times and offers fresh solutions to new challenges. Innovative thinking and disciplined execution are what made FedEx a market leader, and they can help any business in any industry do the same. Each chapter covers a different aspect of innovation with real-life stories that highlight its effectiveness, and offers valuable ideas that lead managers through the process of implementing those practices. By breaking innovation down to its three simplest steps-generation, acceptance, and implementation of ideas-and offering proven leadership practices that really work, FedEx Delivers offers unique insight and invaluable advice on building an organization that can adapt to any challenge and meet any goal in today's highly competitive global economy.

FedEx Delivers

FedEx Delivers
Author: Madan Birla
Publisher: Wiley + ORM
Total Pages: 167
Release: 2012-06-19
Genre: Business & Economics
ISBN: 1118428978

An inside look at leadership practices that enabled the world's leading shipping company to outthink and outperform its competition Using firsthand accounts from top leaders at FedEx, FedEx Delivers explains how the company became an international powerhouse and one of the most trusted global brands by using leadership practices that tapped into the creativity and commitment of its employees. Both a compelling business story and a prescription for business success, FedEx Delivers presents a model to show how these practices created and sustained an innovation culture. Readers will learn how to apply this model to their organizations for developing a culture of innovation that evolves with the times and offers fresh solutions to new challenges. Innovative thinking and disciplined execution are what made FedEx a market leader, and they can help any business in any industry do the same. Each chapter covers a different aspect of innovation with real-life stories that highlight its effectiveness, and offers valuable ideas that lead managers through the process of implementing those practices. By breaking innovation down to its three simplest steps-generation, acceptance, and implementation of ideas-and offering proven leadership practices that really work, FedEx Delivers offers unique insight and invaluable advice on building an organization that can adapt to any challenge and meet any goal in today's highly competitive global economy.

Changing How the World Does Business

Changing How the World Does Business
Author: Roger Frock
Publisher: Berrett-Koehler Publishers
Total Pages: 259
Release: 2006-10
Genre: Business & Economics
ISBN: 157675880X

From one of the founding executives of FedEx comes the first full inside story of how Fed Ex came to be one of the world's most successful, innovative, and admired companies. Frock reveals the details of how the company was conceived, launched, and kept afloat despite incredible obstacles.

Parcel and Small Package Delivery Industry

Parcel and Small Package Delivery Industry
Author: William T. Dennis
Publisher: William Dennis
Total Pages: 212
Release: 2011-12
Genre: Transportation
ISBN: 9781461021544

The book is about an industry that provides fast, reliable, on-demand, global door-to-door movement of goods. Author gives the information a practical orientation that will be useful to college business students and transportation professionals. Novice interested in the parcel delivery industry will find the book a valuable source of information. Section I, provides a brief history of the parcel delivery industry, the dominant carriers, and issues critical to the effective purchase and use of their services. Key topics covered in Section II are, basic packaging guidelines, packaging materials, packaging testing, and implementing a vendor compliance program. Section III outlines basic guidelines managers can use to lower shipping costs and increase their company's competitiveness. Key topics discussed are, selecting a carrier, audit and payment firms, accessorial charges, size and weight restrictions, loss and damage claims, and contracting. Material presented in Section IV, Appendices and Section V, Glossary Shipping Terms is supplemental information.

Superior Customer Value

Superior Customer Value
Author: Art Weinstein
Publisher: CRC Press
Total Pages: 323
Release: 2012-02-24
Genre: Business & Economics
ISBN: 1439898405

A customer-centric culture provides focus and direction for the organization, ensuring that exceptional value will be offered to customers this, in turn, results in enhanced market performance. Unfortunately, caught up in the daily economic and competitive pressures of running complex and fast-changing businesses, managers may lose sight of custo

Voice and Involvement at Work

Voice and Involvement at Work
Author: Paul J. Gollan
Publisher: Routledge
Total Pages: 420
Release: 2014-08-21
Genre: Business & Economics
ISBN: 1136275533

In the last decade, nonunion employee representation (NER) has become a much discussed topic in the fields of human resource management, employment relations, and employment/labor law. This book examines the purpose, structure, and performance of various types of employee representation bodies created by companies in non-union settings to promote collective forums for voice and involvement at the workplace. This unique volume presents the first longitudinal evidence on the performance, success, and failure of NER plans over an extended time period. Consisting of twelve detailed, in-depth case studies of actual NER plans in operation across four countries, this volume provides unparalleled evidence on such matters as: the motives behind the initial establishment of NER, different organizational forms of NER in industry, key success and failure factors over the long-term, pro and con evaluations for employers and employees, and more. Voice and Involvement at Work captures an unequalled international and comparative perspective through a wide cross-section of different NER forms.

Customer Culture

Customer Culture
Author: Michael D. Basch
Publisher: FT Press
Total Pages: 638
Release: 2002
Genre: Consumer satisfaction
ISBN: 0130353310

The executive who pioneered FedEx's legendary customer culture shows exactly how to go beyond talk and make it happen for real. Basch identifies the key cultural obstacles and leadership failures that dilute customer focus, and demonstrates how to build systems and structures that help good people deliver great customer service.

Public Relations on the Net

Public Relations on the Net
Author: Shel Holtz
Publisher: Amacom Books
Total Pages: 468
Release: 2002
Genre: Business & Economics
ISBN: 9780814471524

California-based consultant on Internet communications Holtz has updated his 1998 guide by removing the basics of computer use that he can now assume readers to know, and by replacing case studies from the period with ones that make sense four years later. The Internet is one of the most significant tools for public relations, he says, but using it to best advantage requires strategic thinking about how to apply it to communication efforts. Annotation copyrighted by Book News, Inc., Portland, OR

Services Marketing

Services Marketing
Author: Christopher Lovelock
Publisher: Pearson Australia
Total Pages: 529
Release: 2015-05-20
Genre: Business & Economics
ISBN: 1486004768

"Services Marketing is well known for its authoritative presentation and strong instructor support. The new 6th edition continues to deliver on this promise. Contemporary Services Marketing concepts and techniques are presented in an Australian and Asia-Pacific context. In this edition, the very latest ideas in the subject are brought to life with new and updated case studies covering the competitive world of services marketing. New design features and a greater focus on Learning Objectives in each chapter make this an even better guide to Services Marketing for students. The strategic marketing framework gives instructors maximum flexibility in teaching. Suits undergraduate and graduate-level courses in Services Marketing."

Knowledge Intensive Business Services

Knowledge Intensive Business Services
Author: Marcela Miozzo
Publisher: Edward Elgar Publishing
Total Pages: 293
Release: 2006-01-01
Genre: Business & Economics
ISBN: 184720175X

The book provides convincing findings against the hypothesis of KIBS as a factor of cognitive convergence or loss of diversity within our economies. On the contrary, KIBS are active agents of divergence and there is no universal pattern of the nature and the evolution of KIBS, but national varieties. It also shows that in order to well understand the inter-organizational collaboration between KIBS and their clients and more generally KIBS dynamics and their performance, transaction cost economies and agent theory should be complemented by other perspectives such as knowledge-based approaches, network theories, modularity theories, etc. This book, which is strongly oriented towards both policy and theoretical questions, is a valuable addition to a body of literature which is still too scarce. No doubt that it will stimulate further research in this field. It is undoubtedly a high level, knowledge intensive service provision about knowledge intensive business services. Faïz Gallouj, University of Lille, France This book focuses on the development of Knowledge Intensive Business Services (KIBS) and the associated market characteristics and organisational forms. It brings together reputed scholars from a mix of disciplines to explore the nature and evolution of a range of Knowledge Intensive Business Services. Through an examination of KIBS sectors such as computer services, management consultancy and R&D services, the contributions in this book argue that the evolution of KIBS is strongly associated with new inter-organizational forms and that different country institutions shape the characteristics of these organisational forms. The book provides a strong contribution to theory and empirical evidence on fast-growing KIBS and their implications for innovation. The book will be of interest to final year undergraduates and postgraduate students and scholars in the field of innovation studies, organisation studies and comparative business systems, across Europe.