Examination of Donor Loyalty

Examination of Donor Loyalty
Author: Heather M. Schallock
Publisher:
Total Pages: 110
Release: 2016
Genre: Customer loyalty
ISBN:

This research identifies several drives of donor loyalty and strategies to build donor loyalty. Donor satisfaction is paramount to donor loyalty. Nonprofits need to build trust with their donors to demonstrate they are making sound, transparent decisions in fulfillment of their mission and the donors' intentions, which will help donors feel a commitment toward the organizations. As donors identify more with an organization, they become more loyal. Recruiting a new donor can cost two to three times the amount of an initial gift and with half of all new donors not making another gift, a concentration on recruitment without retention is costly. Donors stop giving because of a breakdown in the drives of loyalty, financial reasons, a major event in the donor's life, disappointment with recognition, or poor communications. Fundraising goals may pressure development professionals to treat donors and their gifts as one-time transactions. Quick communication, confirming the donation was received, and showing how it will be used are important, but another action is even more crucial to relationship building. Ongoing communication--before the next ask--about what the gift accomplished, progress toward achieving the goal, and/or any relevant updates must be part of the process. Nonprofits may share this information through in-person visits, phone calls, short newsletters, emails, or website stories. Regardless of the method, organizations must remember the focus is the donors' impact. The more successfully each nonprofit builds loyalty with its donors, the more the public will view nonprofits as vital and trustworthy, which will help strengthen the entire third sector.

Building Donor Loyalty

Building Donor Loyalty
Author: Adrian Sargeant
Publisher: John Wiley & Sons
Total Pages: 226
Release: 2004-10-06
Genre: Business & Economics
ISBN: 078797658X

Building Donor Loyalty is a hands-on guide written for professional fundraisers that outlines the factors that drive donor retention, explains how to keep donors committed to an organization, and offers suggestions for developing donor value over time. It is based on data drawn from a research program which included more than 20,000 nonprofit organizations and was funded by the Aspen Foundation and the Indiana Fund through the Center on Philanthropy at Indiana University. Building Donor Loyalty contains a variety of illustrative case studies that demonstrate the power of effective donor retention strategies and clearly explains each of the factors that can build donor retention. It includes tools and techniques that have proven successful when growing long-term relationships with donors and offers practical advice for fundraisers who want to integrate this knowledge into their own thinking, planning, and practice.

Building Donor Loyalty

Building Donor Loyalty
Author: Adrian Sargeant
Publisher: John Wiley & Sons
Total Pages: 226
Release: 2004-09-13
Genre: Business & Economics
ISBN: 078796834X

Publisher Description

The Impact of Relationship-based Philanthropy on Donor Loyalty

The Impact of Relationship-based Philanthropy on Donor Loyalty
Author: Kalynn Pempek
Publisher:
Total Pages: 86
Release: 2013
Genre: Customer loyalty
ISBN:

In this literature review, the impact of relationship-based philanthropy on donor loyalty is studied. The value of relationships in philanthropy is considered, and donors' needs and desires are explored. Relationship-based philanthropy is defined and contrasted to transactional fundraising, and common misconceptions related to relationship-based philanthropy are addressed. Furthermore, barriers to implementing and practicing relationship-based philanthropy are presented. Finally, elements of donor loyalty are documented, and the impact of relationship-based philanthropy on donor loyalty is examined. Relationship-based philanthropy is a total philosophy which respects donors as individuals and recognizes that donors expect and deserve a certain level of communication from organizations they choose to support. This philosophy requires intentional and long-term development and communication strategies designed to meet donors' needs. While more scholarly research is needed to identify the extent to which relationship-based philanthropy directly enhances donor loyalty, there is evidence to suggest that donors who receive personal communications designed around their individual preferences are more loyal in their long-term giving to the organizations they support.

Tiny Essentials of Donor Loyalty

Tiny Essentials of Donor Loyalty
Author: Adrian Sargeant
Publisher:
Total Pages: 81
Release: 2013-01-14
Genre: Fund raising
ISBN: 9780955399336

In just 73 pages this little book tells you all you need to know about donor loyalty. All fundraisers want loyal donors and lots of them. But why? What benefits do really loyal donors bring? How do we find them, develop them and what will it cost? What are the pitfalls and how do we avoid those? How do we make the most of all opportunities, so that our donors stay supporting us for longer and get more out of it? These and many other questions all crowd together when fundraisers seek to address what professor Adrian Sargeant describes as, 'the single biggest challenge facing our sector today' - building donor loyalty. Luckily leading expert professor Sargeant has crammed into this tiny book all of the key essentials that fundraisers should consider if they would aspire to developing really loyal donors.

Fundraising Principles and Practice

Fundraising Principles and Practice
Author: Adrian Sargeant
Publisher: John Wiley & Sons
Total Pages: 757
Release: 2017-03-06
Genre: Business & Economics
ISBN: 1119196493

The complete guide to fundraising planning, tools, methods, and more Fundraising Principles and Practice provides a unique resource for students and professionals seeking to deepen their understanding of fundraising in the current nonprofit environment. Based on emerging research drawn from economics, psychology, social psychology, and sociology, this book provides comprehensive analysis of the nonprofit sector. The discussion delves into donor behavior, decision making, social influences, and models, then uses that context to describe today's fundraising methods, tools, and practices. A robust planning framework helps you set objectives, formulate strategies, create a budget, schedule, and monitor activities, with in-depth guidance toward assessing and fine-tuning your approach. Coverage includes online fundraising, major gifts, planned giving, direct response, grants, corporate fundraising, and donor retention, with an integrated pedagogical approach that facilitates active learning. Case studies and examples illustrate the theory and principles presented, and the companion website offers additional opportunity to deepen your learning and assess your knowledge. Fundraising has become a career specialty, and those who are successful at it are among the most in-demand in the nonprofit world. Great fundraisers make an organization's mission possible, and this book covers the essential information you need to help your organization succeed. Adopt an organized approach to fundraising planning Learn the common behaviors and motivations of donors Master the tools and practices of nonprofit fundraising Manage volunteers, monitor progress, evaluate events, and more Fundraising is the the nonprofit's powerhouse. It's the critical component that supports and maintains all activities, and forms the foundation of the organization itself. Steady management, clear organization, effective methods, and the most up-to-date tools are vital to the role, and familiarity with donor psychology is essential for using these tools to their utmost capability. Fundraising Principles and Practice provides a comprehensive guide to all aspects of the field, with in-depth coverage of today's most effective approaches.

Fundraising Management

Fundraising Management
Author: Elaine Jay
Publisher: Routledge
Total Pages: 364
Release: 2004-07-31
Genre: Business & Economics
ISBN: 1134372442

This is the first truly comprehensive guide to fundraising management, uniquely blending current academic knowledge with the best of professional practice. Much more than a how-to guide, it provides a detailed overview of modern fundraising planning and practice, and analyzes critical issues as well presenting practical tools for campaign planning. Campaigns discussed include high-profile examples from companies as diverse as RSPCA, Greenpeace, Barnados and the American Cancer Society, which illustrate the theories and bring the topic to life. A truly groundbreaking analysis, this text works through the planning stages of fundraising to give readers a rounded understanding of the topic, and is essential reading for students of fundraising and non-profit professionals alike.

Marketing and Smart Technologies

Marketing and Smart Technologies
Author: José Luís Reis
Publisher: Springer Nature
Total Pages: 799
Release: 2023-05-11
Genre: Technology & Engineering
ISBN: 9811990999

This book includes selected papers presented at the International Conference on Marketing and Technologies (ICMarkTech 2022), held at Universidade de Santiago de Compostela, Spain, during December 1–3, 2022. It covers up-to-date cutting-edge research on artificial intelligence applied in marketing, virtual and augmented reality in marketing, business intelligence databases and marketing, data mining and big data, marketing data science, web marketing, e-commerce and v-commerce, social media and networking, geomarketing and IoT, marketing automation and inbound marketing, machine learning applied to marketing, customer data management and CRM, and neuromarketing technologies.

Contemporary Issues in Social Marketing

Contemporary Issues in Social Marketing
Author: Krzysztof Kubacki
Publisher: Cambridge Scholars Publishing
Total Pages: 260
Release: 2014-07-18
Genre: Business & Economics
ISBN: 1443864226

Having celebrated its 40th anniversary in 2011, social marketing is increasingly accepted today as an effective behavioural change tool that can be used to change social behaviours, such as encouraging people to recycle more, make healthier eating choices, increase the amount of sunscreen used, and to use condoms to prevent disease transmission, amongst many other desired social behaviours. The growing popularity of using social marketing to change behaviour is reflected in increasing research interest and a growth in people practising in the social marketing field. As social marketing matures into an academic discipline in its own right, we are beginning to see diversity in the way it is understood and implemented by governments, commercial organisations and third sector organisations in different parts of the world. Contemporary Issues in Social Marketing is an outcome of the discussions held between social marketing academics and practitioners at the 2012 International Social Marketing Conference (ISM 2012), which was held in June 2012 in Brisbane, Australia. ISM 2012 drew together 180 social marketing researchers and practitioners in the corporate and not for profit sector, along with representatives of all levels of government to delve into the challenges currently faced in social marketing. Contemporary Issues in Social Marketing is a scholarly resource bringing together current knowledge and contemporary debate in the field, in addition to exploring areas that are currently underdeveloped in the literature. This book covers arguments relating to numerous hot topics and controversial issues, such as ethics in social marketing; climate change; energy consumption; smoking; healthy eating habits; blood donation; social marketing theory; and the evaluation of social marketing interventions.