The Eternally Successful Organization

The Eternally Successful Organization
Author: Philip B. Crosby
Publisher: Signet Book
Total Pages: 278
Release: 1992
Genre: Business & Economics
ISBN:

The bestselling author of Quality Is Free, the book that led America's quality revolution, now offers his proven step-by-step program to keep a company fiscally fit and growing--forever. Crosby proves that Darwin's "natural selection" also applies to business organizations--survival of the fittest and bankruptcy of the complacent.

Inner Business

Inner Business
Author: Linda Björk
Publisher: Balboa Press
Total Pages: 315
Release: 2016-04-05
Genre: Business & Economics
ISBN: 150435222X

Former agency executive Linda Bjrk, a.k.a. "The Meditating CEO," knows how to use mindfulness and mind skills to unleash leadership success and bottom-line results beyond your wildest imagination. Her inspiring stories and transformative program will have you know: The difference between a gassy stomach and a gut feeling How an imagination train is better than a gravy train How to focus and what to focus on (thats actually a biggie) How kindness is one of the sharpest choices you can make How you are the boss of your life (like, completely) How you can be, round figures, 100% more intelligent How to stop being exhausted all the time - and other mind-skills for inspirational leadership in our transparent, ever-changing world. You will also be introduced to Mr. Stress, Mr. Ego and Mr. Autopilot, and how to best deal with the lot of them. All this from a CEO who has been meditating since 1996 and still believes in deodorant, having fun at work and making great profits.

Quality is Still Free

Quality is Still Free
Author: Philip B. Crosby
Publisher: McGraw Hill Professional
Total Pages: 296
Release: 1996
Genre: Business & Economics
ISBN:

In this total update of his classic, quality guru Philip Crosby revisits and ultimately reaffirms the thinking he introduced in the tradition-shattering Quality Is Free, which has sold nearly 1.7 million copies and has been translated into dozens of languages. Quality Is Still Free offers readers the opportunity to adopt Crosby's penetrating insights for their own enormous benefit. Illustrations.

Quality Management

Quality Management
Author: Donna C. S. Summers
Publisher: Pearson Educación
Total Pages: 436
Release: 2005
Genre: Business & Economics
ISBN: 9789702608134

Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.

Improving Service Quality

Improving Service Quality
Author: Michael Milakovich
Publisher: CRC Press
Total Pages: 288
Release: 1995-03-01
Genre: Business & Economics
ISBN: 9781884015458

Organizations are struggling to improve customer-focused quality in today's highly competitive domestic and global markets. Better design, implementation, and daily management of quality improvement strategies is essential for survival. Quality improvement principles, when thoughtfully applied and appropriately modified to meet all types of customer demands, are a sound means to respond to changing markets. However, when various quality and productivity theories and methods are applied without changing the organizational culture, it is very difficult to consistently deliver quality results. This important new book focuses on quality improvement methods for high performance in public and private services not covered in other books: applications focus on construction, education, government, insurance, public utilities, health care, and nonprofit services. Rather than detailing the technical processes to achieve inspection, planning, quality auditing, statistics, or risk assessment, this book presents step-by-step guidelines, recommendations, and action plans for changing service organizations to implement quality improvements. Sound theory and careful strategic planning are presented to assist readers in developing an understanding of how to select the essential elements of systems that best fit their customers' needs.

The Eternal Business

The Eternal Business
Author: Chris Budd
Publisher: Harriman House Limited
Total Pages: 158
Release: 2018-09-10
Genre: Business & Economics
ISBN: 0857197207

The question of 'what happens when I want to step away from all this?' is one that keeps many business owners awake at night. 'How does my entrepreneur story end in a way that preserves the good I’ve built up, and looks after the employees and clients?' For the owner who has spent a big chunk of their working life building up a business they passionately believe in, and nurturing staff they care about, traditional succession planning doesn’t work. Employee ownership is the new and better way of preserving your achievement. Done the right way, you can release value, preserve your legacy and pass on control without employees having to raise finance. Financial expert, podcaster and author Chris Budd recently sold his own business to its employees through the UK's Employee Ownership Trust. But the movement for employee ownership is global - and interest in this alternative succession route is growing fast. Employee ownership is about more than the ownership, however. It is about creating sustainable businesses. A focus on long-term sustainable profits; happy customers; happy employees. The Eternal Business lays out a system for a business - and its employees - to transition to employee ownership. It provides a model and pathway to follow so that the business continues - maybe forever! It will help anyone running or working in a business with a real purpose, and who is wrestling with the 'what next?' question.

Six Sigma for the New Millennium

Six Sigma for the New Millennium
Author: Kim H. Pries
Publisher: Quality Press
Total Pages: 457
Release: 2009-01-09
Genre: Business & Economics
ISBN: 0873892755

This book is designed to walk the reader through the ASQ Certified Six Sigma Black Belt (CSSBB) Body of Knowledge (BoK) at a medium level of detail. It follows the nine sections of the BoK exactly, from enterprise-wide deployment, organizational process management and measures, and team management, to detailed coverage of each stage of the DMAIC process. With more than 25 tables and 80 figures, the various concepts can not only be read about but “seen.” The appendices include all the statistical tables that test-takers and also those in the field will need. New to this edition is material that shows the Black Belt candidate how to work through some standard statistical tests—just the kind he or she might expect to see on the certification exam. The author has used this material for several years, continually refining it based on students’ questions and also his own experiences at an electronics manufacturing plant. This is truly the guidebook for the new millennium of lean and Six Sigma!

Encyclopedia of History of American Management

Encyclopedia of History of American Management
Author: Morgen Witzel
Publisher: A&C Black
Total Pages: 583
Release: 2005-03-15
Genre: Business & Economics
ISBN: 1847144691

Containing more than 250 entries, this unique and ambitious work traces the development of management thinking and major business culture in North America. Entries range from 600 words to 2500 words and contain concise biographical detail, a critical analysis of the thinkers' doctrines and ideas and a bibliography including the subject's major works and a helpful listing of minor works.

The ASQ Certified Quality Improvement Associate Handbook

The ASQ Certified Quality Improvement Associate Handbook
Author: Grace L. Duffy
Publisher: Quality Press
Total Pages: 277
Release: 2020-03-01
Genre: Technology & Engineering
ISBN: 1951058143

The ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles and practices that are used around the world. This handbook follows the CQIA span in both content and sequence. Let it serve as your guide in preparing for the ASQ CQIA examination, and refer to it frequently as you learn and implement these ideas and tools in your organization.