Estandares De Calidad En Los Servicios De Alojamiento Y Restauracion
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Author | : Martí Fabregó, Narcís |
Publisher | : Ediciones Díaz de Santos |
Total Pages | : 260 |
Release | : 2022-10-01 |
Genre | : Business & Economics |
ISBN | : 8490523878 |
La gestión de los sueños de los huéspedes, comensales o visitantes provocadospor sus necesidades y expectativas turísticas y por la información suministrada por las propias empresas de alojamiento y restauración, convierte a los servicios turísticos en "muy complejos", donde la buena gestión de lo tangible ylo intangible puede llevar al éxito. La ejecución de los servicios ofrecidos debe convertir estos sueños en experiencias turísticas únicas y reales.Hablamos de la gestión de la calidad turística en empresas de alojamiento y restauración y de cómo implementar un sistema de gestión de la calidad siguiendounas pautas basadas en el ADN de cada empresa. Pensar y ordenar, para poder diseñar, planificar, controlar y ejecutar, asegurando el éxito del servicio turístico buscando la satisfacción y fidelización del huésped, comensal y visitante turístico.El libro sigue un recorrido para una fácil implantación, con mapas de procesos, plantillas, herramientas, gestión de la NO calidad y ejemplos para asegurarel éxito en el diseño y posterior ejecución del servicio. Está pensado para todos aquellos profesionales turísticos, independientemente del tamaño de la empresa, que quieran profundizar en el diseño de los servicios turísticos y la gestión de su calidad. Convertir una manera de hacer en una estrategia de empresa.
Author | : |
Publisher | : |
Total Pages | : 418 |
Release | : 1978 |
Genre | : Hotels |
ISBN | : |
Author | : Kenneth C. Laudon |
Publisher | : Pearson Educación |
Total Pages | : 618 |
Release | : 2004 |
Genre | : Business & Economics |
ISBN | : 9789702605287 |
Management Information Systems provides comprehensive and integrative coverage of essential new technologies, information system applications, and their impact on business models and managerial decision-making in an exciting and interactive manner. The twelfth edition focuses on the major changes that have been made in information technology over the past two years, and includes new opening, closing, and Interactive Session cases.
Author | : |
Publisher | : |
Total Pages | : 554 |
Release | : 2003 |
Genre | : Housing |
ISBN | : |
Author | : |
Publisher | : |
Total Pages | : 362 |
Release | : 2004 |
Genre | : |
ISBN | : |
Author | : Raúl Jaramillo Panesso |
Publisher | : Grupo Editorial Norma |
Total Pages | : 228 |
Release | : 1992 |
Genre | : Colombia |
ISBN | : |
Author | : |
Publisher | : |
Total Pages | : 480 |
Release | : 2004 |
Genre | : Housing |
ISBN | : |
Author | : Graeme L. Worboys |
Publisher | : ANU Press |
Total Pages | : 993 |
Release | : 2015-04-08 |
Genre | : Nature |
ISBN | : 1925021696 |
Protected Area Governance and Management presents a compendium of original text, case studies and examples from across the world, by drawing on the literature, and on the knowledge and experience of those involved in protected areas. The book synthesises current knowledge and cutting-edge thinking from the diverse branches of practice and learning relevant to protected area governance and management. It is intended as an investment in the skills and competencies of people and consequently, the effective governance and management of protected areas for which they are responsible, now and into the future. The global success of the protected area concept lies in its shared vision to protect natural and cultural heritage for the long term, and organisations such as International Union for the Conservation of Nature are a unifying force in this regard. Nonetheless, protected areas are a socio-political phenomenon and the ways that nations understand, govern and manage them is always open to contest and debate. The book aims to enlighten, educate and above all to challenge readers to think deeply about protected areas—their future and their past, as well as their present. The book has been compiled by 169 authors and deals with all aspects of protected area governance and management. It provides information to support capacity development training of protected area field officers, managers in charge and executive level managers.
Author | : German Federal Agency for Nature Conservation |
Publisher | : Springer Science & Business Media |
Total Pages | : 343 |
Release | : 2012-12-06 |
Genre | : Science |
ISBN | : 364260689X |
It is in the best interest of all concerned that tourism become sustainable and environmentally compatible. This need for "sustainable development" is and more by the responsible parties. Moreover, in the being recognised more search for solution strategies the realisation is gaining ground that tourism must be viewed as a worldwide phenomenon whose development must be co-ordinated in a co-operative effort spanning regions and continents. That the preservation of biological diversity also requires global co operation has been confirmed by over 170 countries which have already acceded to the "Convention on Biological Diversity". It is thus an important task to provide the foundations for joint action. Germany, one of the largest source countries of international tourism, must feel particularly obligated in this regard. The report published here is the result of a research project com missioned by the German Federal Agency for Nature Conservation. The study pursued and examined the thesis that the Convention on Biological Diversity be used as a central instrument for arriving at international principles and regulations for combining nature conservation and tourism which could lead to a sustainable development of tourism. To further the discussion, the authors brought the study to a logical conclusion by working out a proposal for a "tourism protocol" additional to the existing Convention on Biodiversity. Such a protocol additional to the Convention would entail the stipulation of internationally binding implementation and regulations for achieving sustainable tourism.
Author | : Héctor Ceballos-Lascuráin |
Publisher | : Iucn |
Total Pages | : 332 |
Release | : 1996 |
Genre | : Nature |
ISBN | : |