A practical guide for on-the-job personal assistants, executive assistants and secretaries having similar responsibilities. This book is targeted to improve their overall presentation and professionalism as they strive to climb up the corporate ladder. Some specific chapters, e.g. language proficiency, are helpful to people whose mother tongue is not English. This is not a book to teach shorthand, typing skills or the basic office routines. This is a book for those who would like to advance themselves through some practical guidance with emphasis on a hands-on and functional approach. In fact, theoretical knowledge and technical skills can be obtained from school but things like common sense and integrity can only be obtained through life experience. The thirteen chapters are split into two major modules coaching assistants how they can manage their jobs in both practical and ethical ways with appendices of samples and helpful business terms.