Encuesta Sobre Satisfaccion De Usuarios Y Prestadores De Servicios
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Author | : Agustí Cerrillo i Martínez |
Publisher | : INAP |
Total Pages | : 151 |
Release | : 2017-06-01 |
Genre | : Political Science |
ISBN | : 8473515722 |
Coordinadores: Juli Ponce Solé / Agustí Cerrillo i Martínez Autores: Irene Araguàs Galcerà / Oscar Capdeferro Villagrasa / Agustí Cerrillo i Martínez / María De Benedetto / Genny Lucidi / Tomás Ramón Fernández / Paula Ortí Ferrer / Juli Ponce Solé / Sofia Ranchordas / Marcos Vaquer Caballería. Tal y como hoy en día se pone de relieve de forma cada vez más creciente, el Derecho, y concretamente la regulación adecuada y de calidad, puede ser un elemento que permita e incentive la innovación en la sociedad o, por el contrario, la dificulte y la desincentive. La innovación es clave para la competitividad y el crecimiento económico de los países, tanto en los niveles micro como macro. Se trata de un complejo concepto, que puede referirse tanto a iniciativas sociales, a la denominada economía colaborativa o a nuevas tecnologías, para tomar nuevas ideas y traducirlas en resultados sociales o económicos que mejoren el bienestar de los consumidores Contenido: Reseña biográfica de los autores. Capítulo I. Introducción: innovación, buena regulación y prevención de la corrupción (Juli Ponce Solé y Agustí Cerrillo i Martínez). Capítulo II. El control judicial del poder discrecional y el derecho a una buena administración (Tomás-Ramón Fernández). Capítulo III. Regulation or Reputation? Innovation-Friendly Rules for the Sharing Economy (Sofia Ranchordas). Capítulo IV. La ciencia cognitiva en el sector de la regulación energética. El caso de la AEEGSI italiana (Genny Lucidi). Capítulo V. La comprensión y la prevención de la corrupción:un enfoque regulatorio* (María De Benedetto). Capítulo VI. Innovación para la calidad normativa al servicio del buen gobierno y la buena administración (Juli Ponce Solé). Capítulo VII. Una visión de la evaluación ex post de las normas jurídicas: el ejemplo de la Ley catalana 19/2014, de Transparencia, Acceso a la Información y Buen Gobierno (Agustí Cerrillo i Martínez). Capítulo VIII. Auge y problemas de la metarregulación: la iniciativa legislativa y la potestad reglamentaria en la Ley de Procedimiento Administrativo Común (Marcos Vaquer Caballería). Capítulo IX. Nuevas tendencias de futuro en la calidad regulatoria. La participación ciudadana en la elaboración de disposiciones generales ( Irene Araguàs Galcerà). Capítulo X. Reforma del procedimiento normativo e implantación de instrumentos para una buena regulación: el caso de Cataluña (Paula Ortí Ferrer). Capítulo XI. La lucha contra la corrupción mediante la modificación regulatoria de las medidas cautelares en la jurisdicción contencioso-administrativa (Oscar Capdeferro Villagrasa).
Author | : Enrique Cabrera Jr |
Publisher | : IWA Publishing |
Total Pages | : 185 |
Release | : 2011-03-01 |
Genre | : Science |
ISBN | : 1843391988 |
Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua
Author | : |
Publisher | : |
Total Pages | : 388 |
Release | : 1995 |
Genre | : Health planning |
ISBN | : |
Author | : OECD |
Publisher | : OECD Publishing |
Total Pages | : 389 |
Release | : 2011-07-08 |
Genre | : |
ISBN | : 9264098380 |
This eleventh biennial OECD Communications Outlook examines recent developments in the communications sector, which has emerged from the global financial crisis (GFC) with a resilience and underlying strength reflecting its critical role in today’s economies.
Author | : |
Publisher | : |
Total Pages | : 6 |
Release | : 1988 |
Genre | : Information storage and retrieval systems |
ISBN | : |
Author | : |
Publisher | : |
Total Pages | : 76 |
Release | : 1970 |
Genre | : Tuberculosis |
ISBN | : |
Author | : Pablo Enrique Gottret |
Publisher | : World Bank Publications |
Total Pages | : 340 |
Release | : 2006-01-01 |
Genre | : Medical |
ISBN | : 082136586X |
This overview of health financing tools, policies and trends--with a particular focus on challenges facing developing countries--provides the basis for effective policy-making. Analyzing the current global environment, the book discusses health financing goals in the context of both the underlying health, demographic, social, economic, political and demographic analytics as well as the institutional realities faced by developing countries, and assesses policy options in the context of global evidence, the international aid architecture, cross-sectoral interactions, and countries' macroeconomic frameworks and overall development plans.
Author | : Eric Dinerstein |
Publisher | : World Bank Publications |
Total Pages | : 172 |
Release | : 1995 |
Genre | : Nature |
ISBN | : |
Approach; Major ecosystem types, major habitat types, and ecoregions of LAC; Conservation status of terretrial ecoregions of LAC; Biological distinctiveness of territorial ecoregions of LAC at different biogeographic scales results; Integrating biological distinctiveness and conservation status; Conservation assessment of mangrove ecosystems.
Author | : José Carlos Santos |
Publisher | : Springer |
Total Pages | : 581 |
Release | : 2018-02-01 |
Genre | : Medical |
ISBN | : 3319317725 |
This groundbreaking first volume of the Series has a number of features that set it apart from other books on this subject: Firstly, it focuses on interpersonal, humanistic and ecological views and approaches to P/MH nursing. Secondly, it highlights patient/client-centered approaches and mental-health-service user involvement. Lastly, it is a genuinely European P/MH nursing textbook – the first of its kind – largely written by mental health scholars from Europe, although it also includes contributions from North America and Australia/New Zealand. Focusing on clinical/practical issues, theory and empirical findings, it adopts an evidence-based or evidence-informed approach. Each contribution presents the state-of-the-art of P/MH nursing in Europe so that it can be transferred to and implemented by P/MH nurses and the broader mental health care community around the globe. As such, it will be the first genuinely 21st century European Psychiatric Mental Health Nursing book.
Author | : OECD |
Publisher | : OECD Publishing |
Total Pages | : 320 |
Release | : 2013-07-11 |
Genre | : |
ISBN | : 9264194630 |
Published every two years, the OECD Communications Outlook provides an extensive range of indicators for the development of different communications networks and compares performance indicators such as revenue, investment, employment and prices for service throughout the OECD area.