Emotional And Behavioural Responses To Everyday Incivility
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Incivility
| Author | : Philip Smith |
| Publisher | : Cambridge University Press |
| Total Pages | : |
| Release | : 2010-08-26 |
| Genre | : Social Science |
| ISBN | : 113949161X |
Has anyone ever pushed in front of you in a queue? Stolen your parking space? Talked on their mobile phone during a film at the cinema? In our everyday lives we all encounter rude and inconsiderate people. This unique book provides the first ever systematic investigation of typical encounters with rudeness. Through a meticulous analysis of over 500 events, it maps out what people experience as rude, where and when this happens and what takes place in the exchange between the participants. The inquiry further charts the emotional and social consequences of rudeness and victimization, with the results challenging the widespread assumption that bad behaviour is toxic to community life. In conclusion the study draws upon its findings and surveys a range of strategies for reducing the level of incivility in everyday life, identifying some simple and innovative solutions. Incivility will appeal to criminologists, sociologists and scholars of urban studies.
Mastering Civility
| Author | : Christine Porath |
| Publisher | : Hachette UK |
| Total Pages | : 176 |
| Release | : 2016-12-27 |
| Genre | : Business & Economics |
| ISBN | : 1455568996 |
"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule "A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
Understanding Everyday Incivility
| Author | : Shelley D. Lane |
| Publisher | : Rowman & Littlefield |
| Total Pages | : 266 |
| Release | : 2017-08-28 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1442261862 |
Understanding Everyday Incivility delves into the day-to-day annoying behaviors that color our interactions with other people, such as the use of crude language in public, family members who claim that they’re “just teasing” and we’re “too sensitive,” coworkers who constantly interrupt us, and inflammatory remarks posted on social media sites. Shelley D. Lane explores what is considered uncivil behavior, why we label some acts as crude or selfish while others are deemed polite and proper, and how these labels often change from one context to the next. She highlights the power dynamics at play in our interactions and explains how “rude” behavior can sometimes be beneficial—and “polite” behavior can be detrimental. Rather than a simplistic manual of manners, Lane provides the tools to understand everyday incivility and strategies for responding effectively and appropriately.
Antisocial Behavior in Organizations
| Author | : Robert A. Giacalone |
| Publisher | : SAGE |
| Total Pages | : 222 |
| Release | : 1997 |
| Genre | : Business & Economics |
| ISBN | : 9780803972360 |
This intriguing new volume provides an understanding of the various forms of antisocial behavior in the workplace and how they can be identified and managed--if not prevented altogether. Antisocial Behavior in Organizations includes analysis of the role of frustration in antisocial behavior, and discusses issues such as employee revenge, aggression, lying, theft, and sabotage. Whistle blowing, litigation, and claiming are also explored as types of behavior that may be considered antisocial even though their stated goal is perhaps prosocial. The book concludes by making connections between antisocial behavior and organizational climate--addressing the need for modification in the workplace to reduce antisocial behavior. Academics, students, and practitioners in the fields of management, industrial/organizational psychology, sociology, social psychology, legal studies and criminal justice will appreciate this collection of original essays written by well-respected experts.
Emotions at Work
| Author | : Roy L. Payne |
| Publisher | : John Wiley & Sons |
| Total Pages | : 374 |
| Release | : 2003-01-31 |
| Genre | : Psychology |
| ISBN | : 047084938X |
In this book, the authors provide up-to-date thinking and research on the broad range of emotional experience in working environments with particular attention to the causes of emotional change, the consequences of emotional experience for individuals and their organisations, and the implications for effective strategies for managing individuals (including oneself) and organisations. * Offers systematic coverage of the latest concepts of emotion and methods for research in organisations * Includes scientific understanding and critique of the field as well as implications for organisational practice.
A Public Encounter in New York City
| Author | : Joong-Hwan Oh |
| Publisher | : Springer Nature |
| Total Pages | : 213 |
| Release | : 2023-05-31 |
| Genre | : Social Science |
| ISBN | : 3031309642 |
This book examines the essence of a particular personal experience within a New York City public space. The principal approach, both theoretical and methodological, is the phenomenological perspective, an in-depth study of such a surprising experience in the real world from the first-person point of view. The book introduces a new concept of “the situated self,” that is, the whole entity of the respondent’s subjective world about his or her particular urban experience in public. It is one’s “being-in-the-word” or lived experience in the real world. Another important feature of “the situated self” is its comprehensive constitution of all certain human traits, perceptions, emotions, bodily sensations, cognition, and behavioral reaction, and their close situational connectivity to one another. By implication, this public experience of “the situated self” is a common denominator shared among regular users of New York City public spaces for making their city life with urban strangers more routinized, predictable, tolerant, and civic.
Political Incivility in the Parliamentary, Electoral and Media Arena
| Author | : Annemarie S. Walter |
| Publisher | : Routledge |
| Total Pages | : 260 |
| Release | : 2021-02-25 |
| Genre | : Political Science |
| ISBN | : 1000334929 |
This edited volume affords conceptual and analytical convergence in the study of political incivility by bringing together theoretical and empirical work of scholars from various (sub)disciplines studying political incivility within European countries and the USA. It addresses the needs and challenges of comparative research, adding to a more generic theory on political incivility. Recent years have witnessed growing attention to issues of political incivility in the parliamentary, electoral and media arenas, with rudeness, hostility and vulgarity being highly prevalent in interactions between politicians, journalists and citizens. This book analyses what constitutes this political incivility, its occurrence, causes and effects in these various arenas, using several country-specific contexts, and presenting a cohesive edifice of knowledge on political incivility. This book will be of key interest to scholars and students of parliamentary studies, political behaviour, political communication and political psychology, as well as more broadly to political science, communication science, media studies, psychology, sociology and to (non-) governmental institutions and those that are concerned about the quality of democracy or public debate.
The Cost of Bad Behavior
| Author | : Christine Pearson |
| Publisher | : Penguin |
| Total Pages | : 240 |
| Release | : 2009-07-09 |
| Genre | : Business & Economics |
| ISBN | : 1101082240 |
Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they've left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they've experienced rudeness at work. Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.
The SAGE Handbook of Social Media Marketing
| Author | : Annmarie Hanlon |
| Publisher | : SAGE |
| Total Pages | : 425 |
| Release | : 2022-06-16 |
| Genre | : Business & Economics |
| ISBN | : 1529788439 |
Social media marketing has become indispensable for marketers who utilize social media to achieve marketing objectives ranging from customer care to advertising to commerce. This Handbook explores the foundations and methodologies in analysing the important aspects of social media for organisations and consumers. It investigates critical areas concerning communities, culture, communication and content, and considers social media sales. This Handbook brings together the critical factors in social media marketing as the essential reference set for researchers in this area of continued growth. It is essential reading for postgraduate students, researchers, and practitioners in a range of disciplines exploring the area. Part 1: Foundations of Social Media Marketing Part 2: Methodologies and Theories in Social Media Part 3: Channels and Platforms in Social Media Part 4: Tools, Tactics, and Techniques in Social Media Marketing Part 5: Management and Metrics in Social Media Part 6: Ethical Issues in Social Media
