Emerging Perspectives On Services Marketing
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New Perspectives on Critical Marketing and Consumer Society
Author | : Elaine L Ritch |
Publisher | : Emerald Group Publishing |
Total Pages | : 201 |
Release | : 2021-03-01 |
Genre | : Business & Economics |
ISBN | : 1839095563 |
Digital communication has altered the flow of global information,evolved consumer values and changed consumption practices worldwide.New Perspectives on Critical Marketing and Consumer Society provides an illuminating, challenging and thought-provoking guide for all upper-level students of marketing,branding and consumer behaviour.
Strategic Marketing Management and Tactics in the Service Industry
Author | : Sood, Tulika |
Publisher | : IGI Global |
Total Pages | : 415 |
Release | : 2017-03-20 |
Genre | : Business & Economics |
ISBN | : 1522524762 |
Customer satisfaction is a critical factor to the potential success or failure of a business. By implementing the latest marketing strategies, organizations can better withstand the competitive market. Strategic Marketing Management and Tactics in the Service Industry is an essential reference publication that features the latest scholarly research on service strategies for competitive advantage across industries. Covering a broad range of topics and perspectives such as customer satisfaction, healthcare service, and microfinance, this book is ideally designed for students, academics, practitioners, and professionals seeking current research on best practices to build rapport with customers.
Services Marketing: Text And Cases
Author | : Verma |
Publisher | : Pearson Education India |
Total Pages | : 488 |
Release | : 2007-09 |
Genre | : Service industries |
ISBN | : 9788177586732 |
Serving Customers
Author | : Rebekah Russell-Bennett |
Publisher | : |
Total Pages | : 0 |
Release | : 2013 |
Genre | : Business & Economics |
ISBN | : 9780734610997 |
A look at emerging global trends in services marketing
Services Marketing and Management
Author | : Audrey Gilmore |
Publisher | : SAGE |
Total Pages | : 226 |
Release | : 2003-06-02 |
Genre | : Business & Economics |
ISBN | : 9780761941583 |
This text provides an overview of the characteristics and underlying principles of delivering services in today's marketplace, and places these issues in the context of the frameworks and activities of various types of organization, such as financial services, tourism, charities and museums.
Green Marketing in Emerging Markets
Author | : Chipo Mukonza |
Publisher | : Springer Nature |
Total Pages | : 302 |
Release | : 2021-08-17 |
Genre | : Business & Economics |
ISBN | : 303074065X |
Green marketing has risen in prominence over recent years as corporations face calls to lower their carbon footprint, engage in socially responsible practices, and promote sustainable ways of conducting business. In emerging economies, social, economic, and environmental problems resulting from rapid industrialisation requires urgent attention. Promoting environmentally responsible practices through green marketing has been identified as a key solution. This book provides theoretical and practical insights into how businesses in emerging economies can integrate green objectives into their marketing activities to achieve sustainable outcomes and attain green-focused goals. It discusses green marketing from strategic and operational perspectives, which considers target consumers, products, processes, promotion and sustainability of resources and presents the institutional logic of embedding greenness across organisational marketing activities. Issues concomitant to green marketing such as consumer buying behaviour of green products, green integrated marketing communication, green product management, green initiatives in logistics social responsibility, greenwashing and the need for transparency, and green marketing orientations and firm performance, are covered in the book. Ultimately, this collection contributes to and extends theoretical conversations on green marketing while also providing actionable recommendations for organisations and the larger society in emerging economies. Chipo Mukonza is a Lecturer at the Tshwane University of Technology in Polokwane, South Africa. Ogechi Adeola is an Associate Professor of Marketing at the Lagos Business School, Pan-Atlantic University, Nigeria. Isaiah Adisa is a management researcher and consultant based in Nigeria. Robert E. Hinson is a Professor and Head of the Department of Marketing and Entrepreneurship at the University of Ghana Business School. Emmanuel Mogaji is a Senior Lecturer in Advertising and Marketing Communications at the University of Greenwich, United Kingdom.
Marketing Et Services
Author | : Jean-Claude Dufour |
Publisher | : Presses Université Laval |
Total Pages | : 604 |
Release | : 1997 |
Genre | : Business & Economics |
ISBN | : 9782763775234 |
Customer Relationship Marketing: Theoretical And Managerial Perspectives
Author | : Naresh K Malhotra |
Publisher | : World Scientific |
Total Pages | : 371 |
Release | : 2020-12-04 |
Genre | : Business & Economics |
ISBN | : 1944659730 |
'Put this on your bookshelf and in your classroom! This is a comprehensive guide to understanding and managing customer relationships from two top scholars and educators.'Dr Linda L PriceUniversity of Wyoming, andEditor, Journal of Consumer ResearchCustomer relationship marketing (CRM) opportunities are embedded in the entire customer journey spanning several touch points across all stages including prepurchase, purchase, and postpurchase stage. Customer relationship marketing evolved from traditional marketing concept and has broadened its scope today, intersecting with the following domains, namely customer buying behavior process models, customer satisfaction and loyalty, service quality, customer relationship management tools and strategies, customer centricity, and customer engagement activities. A comprehensive, state-of-the-art textbook, Customer Relationship Marketing: Theoretical and Managerial Perspectives is organized as follows:
Handbook of Services Marketing and Management
Author | : Teresa Swartz |
Publisher | : SAGE |
Total Pages | : 538 |
Release | : 2000 |
Genre | : Business & Economics |
ISBN | : 9780761916123 |
This is a comprehensive, practical and theoretical guide to the latest thinking in the foundations of services. The authors present contributions from the world''s leading experts on services marketing and management.'