The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services

The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services
Author: Sueli Mara Soares Pinto Ferreira
Publisher: Walter de Gruyter
Total Pages: 401
Release: 2006-05-19
Genre: Language Arts & Disciplines
ISBN: 3598440170

For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.

Education and Research for Marketing and Quality Management in Libraries / La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque

Education and Research for Marketing and Quality Management in Libraries / La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque
Author: Réjean Savard
Publisher: Walter de Gruyter
Total Pages: 340
Release: 2013-02-07
Genre: Language Arts & Disciplines
ISBN: 3110962217

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Francia, Band 48

Francia, Band 48
Author: Deutsches Historisches Institut Paris
Publisher: Thorbecke
Total Pages: 603
Release: 2021-09-20
Genre: History
ISBN: 3799581502

Der Band enthält 36 Beiträge in deutscher, französischer und englischer Sprache. Die Themenvielfalt reicht von der Fredegarchronik des 7. Jahrhunderts und dem Fortleben des römischen Rechts im frühen Mittelalter, den Anfängen diplomatischer Beziehungen und dem Hundertjährigen Krieg über die deutsch-französischen Beziehungen des 17. Jahrhunderts, die Eidleistung französischer Bischöfe unter Ludwig XIV. und die Bibliotheksgeschichte der Frühen Neuzeit bis zum Pariser Musikleben während der Julimonarchie, den Vegetarismus am Vorabend des Ersten Weltkriegs und die aktuelle Genderdebatte in Afrika. Mit der Geschichte des Körpers und seiner politischen Rolle am frühmodernen Hof sowie der Bürokratisierung afrikanischer Gesellschaften befassen sich die Beiträge zweier "Ateliers".

Library Statistics for the Twenty-first Century World

Library Statistics for the Twenty-first Century World
Author: Michael Heaney
Publisher: Walter de Gruyter
Total Pages: 303
Release: 2009
Genre: Estadística bibliotecaria
ISBN: 359822043X

The International Federation of Library Associations began a global statistics project in relation to worldwide libraries in 2006. The results are reported here from all over the world and there are several papers specifically on public libraries and university libraries.

Library Statistics for the Twenty-First Century World

Library Statistics for the Twenty-First Century World
Author: Michael Heaney
Publisher: Walter de Gruyter
Total Pages: 302
Release: 2009-05-08
Genre: Language Arts & Disciplines
ISBN: 3598441673

An international collaboration between IFLA, the UNESCO Institute of Statistics and the International Organization for Standardization (ISO) has developed standards for new library indicators for the twenty-first century. The existing international library statistics were developed nearly 40 years ago. This book presents the first results using the new statistics, and look forward to the next steps. It also contains other initiatives and developments in the fields of library statistics, benchmarking and indicators.

Info Source

Info Source
Author: Canada
Publisher:
Total Pages: 444
Release: 1995
Genre: Administrative agencies
ISBN:

Library automation and networking – New tools for a new identity / L'automatisation et les réseaux de bibliothèques – de nouveaux outils pour une identité nouvelle

Library automation and networking – New tools for a new identity / L'automatisation et les réseaux de bibliothèques – de nouveaux outils pour une identité nouvelle
Author: Herman Liebaers
Publisher: Walter de Gruyter GmbH & Co KG
Total Pages: 372
Release: 2017-07-24
Genre: Language Arts & Disciplines
ISBN: 311171134X

Covers use of new technologies for libraries and the European Commission plan for libraries. Contains papers covering new technologies and data collecting for preservation, networking between publishers, distributors and libraries, data and access, co-operative library systems and more.

Bulletin

Bulletin
Author:
Publisher:
Total Pages: 602
Release: 1989
Genre: Library science
ISBN:

Health Information — New Possibilities

Health Information — New Possibilities
Author: Tony McSeán
Publisher: Springer Science & Business Media
Total Pages: 302
Release: 2012-12-06
Genre: Language Arts & Disciplines
ISBN: 9401100934

The 1994 conference of the European Association for Health Information and Libraries drew together an exceptional group of invited speakers and contributed papers. Speakers came from every part of Europe, from N. America, and even from Australia, and almost all the papers presented are collected in this volume. They represent an important summary of the state of the art in libraries and information services in the medical and health areas and are a rich source of advice, assistance and information for everyone working in related fields. Most of the themes concentrate on the important growth areas of the profession: computer-based information services, networking (especially the Internet), and CD-ROMs. More general topics are not ignored, and the book contains many interesting contributions on identifying the needs of library users and evaluating how well these are being met. There is also an important section on the history of medicine.