Dk Essential Managers Working With Difficult People
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Author | : Raphael Lapin |
Publisher | : Dorling Kindersley Ltd |
Total Pages | : 77 |
Release | : 2009-10 |
Genre | : Business & Economics |
ISBN | : 1405336862 |
A practical ebook to working with difficult people which will give you the information and skills to succeed Find out how to work with difficult people. You�ll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. Tables, illustrations and �In Focus� features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Dip in and out of topics for quick reference.
Author | : Raphael Lapin |
Publisher | : Penguin |
Total Pages | : 105 |
Release | : 2009-11-16 |
Genre | : Business & Economics |
ISBN | : 0756667224 |
This practical and accessible guidebook, written by an international negotiation expert, gives you the tools and techniques to communicate with those with whom you don't see eye to eye. Learn the art of patience to compromise and negotiate to get what you want. The book is divided into four clear and concise sections: "Understanding difficult people," "Communicating with excellence," "Negotiating conflict," and "Managing the difficult person." The topics are addressed with crisp, efficient prose and helpful graphics, making these often-daunting challenges seem understandable and approachable. Complex issues are broken down into concrete, common-sense actions and questions, so you can not only understand the situation but work your way through it. Author Raphael Lapin is the founder of Lapin Negotiation Strategies and studied at Harvard Law School under pioneering negotiation scholar Roger Fisher (who co-wrote the business bestseller Getting to Yes). The DK Essential Managers series covers a range of business and management topics and has sold more than 2 million copies worldwide. Each guide is clearly presented for ease of reference, with visual pointers, tips, and graphics.
Author | : DK |
Publisher | : Penguin |
Total Pages | : 96 |
Release | : 2022-01-04 |
Genre | : Business & Economics |
ISBN | : 0744060281 |
The practical guide that gives you the tools to succeed when managing people. This title in DK's Essential Managers series contains all you need to manage people effectively and to develop or hone your management style. Find out how to improve your skills by learning how to motivate staff, improve performance, and create positive relationships. You'll learn to build confidence, communicate clearly, and establish trust for navigating situations such as giving feedback, settling conflicts, and managing teams remotely. In a slim, portable format, Essential Managers gives you a practical "how-to" approach with step-by-step instructions, tips, checklists, and "ask yourself" features showing you how to focus your energy, manage change, and make an impact. Whether you're new to people management or looking to enhance your existing skills, this is the guide for you.
Author | : Johanna Hunsaker |
Publisher | : Penguin |
Total Pages | : 98 |
Release | : 2015-05-05 |
Genre | : Business & Economics |
ISBN | : 146544310X |
Whether you're eager to learn how to manage people or are an experienced professional aspiring to enhance your effectiveness as a manager, this practical guide is the ideal companion. DK Essential Managers: Managing People starts by helping you understand yourself and making you self-aware - an invaluable predecessor to managing others and getting the best from them. Find out how to improve your people management skills by learning how to motivate staff, improve performance, and create positive relationships. You'll learn to build confidence, communicate clearly, and establish trust. Statistics, brief case studies, and colorful graphics and charts help you navigate the path towards successfully managing people, whether for a small retailer or a Fortune 500 company. This indispensable volume is part of DK's Essential Managers series that offers the know-how you need to be a more effective manager and hone your management style. In a slim, portable format, DK Essential Managers: Managing People gives you a practical "how-to" approach with step-by-step instructions, tips, checklists, and "ask yourself" features that show you how to focus your energy, manage change, and make an impact. About DK Essential Managers: The DK Essential Managers series covers a range of business and management topics and have sold more than 1.9 million copies worldwide. Each guide is clearly presented for ease of reference, with visual pointers, tips, and graphics. The handy pocket format slips easily into a briefcase or portfolio.
Author | : Aileen Pincus |
Publisher | : Penguin |
Total Pages | : 76 |
Release | : 2008-09-29 |
Genre | : Business & Economics |
ISBN | : 0756650992 |
An update of one of the key Essential Managers titles, Presenting gives you the tricks of the trade to make presentations with confidence. Part of the best-selling Essential Managers series, this book will carry the same livery on the jacket, but will have new text and a completelymodern, updated design.
Author | : Eric Barron |
Publisher | : Penguin |
Total Pages | : 101 |
Release | : 2009-02-02 |
Genre | : Business & Economics |
ISBN | : 0756667089 |
Learn to speak persuasively, enthuse your audience, and sell with confidence with Essential Managers: Selling. This book offers master tips and techniques for successful selling. Eric Baron is an Associate Professor of Marketing at Columbia Business School and the CEO of Baron Group, a sales and marketing training consultancy. He is also author of Selling is a Team Sport. For more on Eric and his company, visit himon the web at: www.barongroup.com
Author | : Johanna Hunsaker |
Publisher | : Penguin |
Total Pages | : 102 |
Release | : 2009-06-01 |
Genre | : Business & Economics |
ISBN | : 0756667127 |
Maximize your impact in the workplace with Managing People. It will show you how to get the best out of your job by working smarter, not harder.
Author | : Amy Gallo |
Publisher | : Harvard Business Press |
Total Pages | : 326 |
Release | : 2022-09-13 |
Genre | : Business & Economics |
ISBN | : 164782107X |
Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.
Author | : DK |
Publisher | : Penguin |
Total Pages | : 96 |
Release | : 2022-01-04 |
Genre | : Business & Economics |
ISBN | : 0744060311 |
Discover the ultimate practical guide to effective project management. Packed with clear, expert advice, bold graphics and bite-sized text, this beginner’s guide to modern project management gives you the tools you need to manage a team in different locations/time zones. Inside the pages of this project management book, you’ll find: • Practical, “how-to” approach that teaches you the skills you need to run a project successfully. • New spreads with tools for project managing teams who are working remotely. • Step-by-step instructions, tips, checklists and “Ask yourself” features that show you how to make an impact. • Tables, illustrations, “in-focus” panels and real-life case studies that demonstrate and explain problem-solving, and how to build confidence and get results. Learn how to improve your project management skills by defining a project brief, analyzing stakeholders and building a strong team. You'll also discover useful tips for initiating projects, delegating effectively and achieving your goals on budget and on time — every time. Essential Managers Project Management shows you how to focus your energy, manage change in the workplace and make an impact, even in a time when remote — and flexible — working plays a key role in business and management. It’s the perfect book for managers of all levels. Whether it’s negotiating, managing people or improving your leadership skills, DK's Essential Managers series contains the know-how you need to be a more effective manager and hone your management style.
Author | : Tim Hindle |
Publisher | : Penguin |
Total Pages | : 140 |
Release | : 1999-04-26 |
Genre | : Business & Economics |
ISBN | : 075666246X |
The most finite resource any manager has is time. This handbook teaches readers how to save and preserve their time by first understanding its limitations, and then showing them how to guard it. Practical guidance includes ways of limiting interaction with subordinates (e.g. "Don't sit down if you are followed into your office" and "Place your chair out of view if your door is open"), the benefits of keeping a time log, and how to spot (and avoid) a time-wasting trap. The book also takes full advantage of modern technology by explaining how to maximize e-mail, voicemail, and other tools available to save precious time. The book is clear, concise and efficient, ensuring that none of the time you spend reading it is wasted. DK Essential Managers: Manage Your Time is part of the bestselling DK Essential Managers series. Packed with essential tips for today's competitive business world, these efficient guidebooks are ideal for anyone interested in improving their business skills. Concise treatment of dozens of techniques, skills, and methods make Essential Managers the most accessible guide to business available.