Designing Delivery

Designing Delivery
Author: Jeff Sussna
Publisher: "O'Reilly Media, Inc."
Total Pages: 175
Release: 2015-06-03
Genre: Computers
ISBN: 1491903775

Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability

Service Design and Delivery

Service Design and Delivery
Author: Mairi Macintyre
Publisher: Springer Science & Business Media
Total Pages: 188
Release: 2011-04-02
Genre: Business & Economics
ISBN: 144198321X

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.

Designing Delivery

Designing Delivery
Author: Jeff Sussna
Publisher: "O'Reilly Media, Inc."
Total Pages: 232
Release: 2015-06-03
Genre: Business & Economics
ISBN: 1491903783

Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability

Designing and Delivering Effective Online Instruction

Designing and Delivering Effective Online Instruction
Author: Linda Dale Bloomberg
Publisher: Teachers College Press
Total Pages: 257
Release: 2021
Genre: Education
ISBN: 0807779539

The Spring of 2020 saw educational institutions around the world abruptly convert to online teaching formats. While this transition may be unfamiliar—and even uncomfortable—the skills and techniques needed to engage and empower online learners can be learned and mastered to serve the current and ever-expanding need. This indispensable resource focuses on combining thoughtful teaching strategies with innovative technology to help learners engage more meaningfully and learn more effectively. The book distills decades of research in adult learning and education to provide evidence-based strategies that directly and practically apply to online environments. The author identifies five core areas for focus: principles of adult learning (how people learn), engagement through presence, diversity and inclusion, community, and learner empowerment; thereby demonstrating how to prepare for the online learning environment, design and develop suitable course materials, deliver instruction, and evaluate the learning experience. Book Features: A holistic approach that addresses and integrates every key dynamic to ensure the design, development, and delivery of optimal online learning experiences. Appropriate for instructors and course designers as they manage blended or fully online teaching models.Content is readily applicable across disciplines and institutional types. Grounded firmly in research, theory, and best practices related to social presence, engagement, inclusive pedagogy, Understanding by Design (UBD), Universal Design framework for Learning (UDL), reflective practice, and principles of adult learning and development. Comprehensive checklists provide overviews of key action items and associated steps involved in course design, development, and delivery. Reflection is a cornerstone of deep learning, and reflective questions are included in each chapter.

Designing Networks and Services for the Cloud

Designing Networks and Services for the Cloud
Author: Huseni Saboowala
Publisher: Cisco Press
Total Pages: 336
Release: 2013-05-16
Genre: Computers
ISBN: 0132731002

Designing Networks and Services for the Cloud Delivering business-grade cloud applications and services A rapid, easy-to-understand approach to delivering a secure, resilient, easy-to-manage, SLA-driven cloud experience Designing Networks and Services for the Cloud helps you understand the design and architecture of networks and network services that enable the delivery of business-grade cloud services. Drawing on more than 40 years of experience in network and cloud design, validation, and deployment, the authors demonstrate how networks spanning from the Enterprise branch/HQ and the service provider Next-Generation Networks (NGN) to the data center fabric play a key role in addressing the primary inhibitors to cloud adoption–security, performance, and management complexity. The authors first review how virtualized infrastructure lays the foundation for the delivery of cloud services before delving into a primer on clouds, including the management of cloud services. Next, they explore key factors that inhibit enterprises from moving their core workloads to the cloud, and how advanced networks and network services can help businesses migrate to the cloud with confidence. You’ll find an in-depth look at data center networks, including virtualization-aware networks, virtual network services, and service overlays. The elements of security in this virtual, fluid environment are discussed, along with techniques for optimizing and accelerating the service delivery. The book dives deeply into cloud-aware service provider NGNs and their role in flexibly connecting distributed cloud resources, ensuring the security of provider and tenant resources, and enabling the optimal placement of cloud services. The role of Enterprise networks as a critical control point for securely and cost-effectively connecting to high-performance cloud services is explored in detail before various parts of the network finally come together in the definition and delivery of end-to-end cloud SLAs. At the end of the journey, you preview the exciting future of clouds and network services, along with the major upcoming trends. If you are a technical professional or manager who must design, implement, or operate cloud or NGN solutions in enterprise or service-provider environments, this guide will be an indispensable resource. * Understand how virtualized data-center infrastructure lays the groundwork for cloud-based services * Move from distributed virtualization to “IT-as-a-service” via automated self-service portals * Classify cloud services and deployment models, and understand the actors in the cloud ecosystem * Review the elements, requirements, challenges, and opportunities associated with network services in the cloud * Optimize data centers via network segmentation, virtualization-aware networks, virtual network services, and service overlays * Systematically secure cloud services * Optimize service and application performance * Plan and implement NGN infrastructure to support and accelerate cloud services * Successfully connect enterprises to the cloud * Define and deliver on end-to-end cloud SLAs * Preview the future of cloud and network services

Designing Books

Designing Books
Author: Jost Hochuli
Publisher:
Total Pages: 0
Release: 2003
Genre: Book design
ISBN: 9780907259237

Newly revised and expanded, this classic in book design argues for a non-dogmatic approach, one open to traditional and modern, and symmetrical and assymetrical solutions. Jost Hochuli's work of over 30 years as a book designer is showcased, along with detailed comments by noted designer and critic Robin Kinross."As a designer, Hochuli's main concern is to work out individual solutions for individual books. This book is sure to help anyone who is seeking to develop a considered attitude toward the design and production of the book as a codex." -Fernand Baudin, Logos

Designing, Delivering and Evaluating L&D

Designing, Delivering and Evaluating L&D
Author: Jim Stewart
Publisher: Kogan Page Publishers
Total Pages: 218
Release: 2014-05-28
Genre: Business & Economics
ISBN: 1843983699

As the global economy has changed and thus organizations with it, more learning is delivered at and through work and individuals are encouraged to utilise the opportunities that advances in technology have brought to take charge of their own learning. Essential reading for the CIPD Level 7 Advanced postgraduate unit Designing, Delivering and Evaluating Learning and Development Provision, Designing, Delivering and Evaluating L&D critically examines the contextual factors impacting upon these activities in organizations. With case studies from the public, private and voluntary sectors as well as examples of international practice, the book helps to identify some of the challenges L&D professionals face in a range of environments. Designing, Delivering and Evaluating L&D is suitable not just for students working towards a CIPD Level 7 qualification, but also for those studying more general business and management degrees, as well as anyone who may have studied the subject previously and wishes to engage in continuous professional development with regard to this key HR practice. Online supporting resources include an instructor's manual, lecture slides and web links.

Designing and Delivering Training

Designing and Delivering Training
Author: David Simmonds
Publisher: CIPD Publishing
Total Pages: 248
Release: 2003
Genre: Business & Economics
ISBN: 9780852929926

David Simmonds' book focuses on the blend between theory and practice. It will not be (merely) a ⬠̃how-toâ¬" set of checklists for operational practitioners, nor (just) an academic review of the literature for strategic managers. Instead, each chapter will specifically combine the relevant thinking with appropriate real-life evidence, through the use of pedagogical features.

Designing Motherhood

Designing Motherhood
Author: Michelle Millar Fisher
Publisher: MIT Press
Total Pages: 345
Release: 2021-09-14
Genre: Social Science
ISBN: 0262044897

More than eighty designs--iconic, archaic, quotidian, and taboo--that have defined the arc of human reproduction. While birth often brings great joy, making babies is a knotty enterprise. The designed objects that surround us when it comes to menstruation, birth control, conception, pregnancy, childbirth, and early motherhood vary as oddly, messily, and dramatically as the stereotypes suggest. This smart, image-rich, fashion-forward, and design-driven book explores more than eighty designs--iconic, conceptual, archaic, titillating, emotionally charged, or just plain strange--that have defined the relationships between people and babies during the past century. Each object tells a story. In striking images and engaging text, Designing Motherhood unfolds the compelling design histories and real-world uses of the objects that shape our reproductive experiences. The authors investigate the baby carrier, from the Snugli to BabyBjörn, and the (re)discovery of the varied traditions of baby wearing; the tie-waist skirt, famously worn by a pregnant Lucille Ball on I Love Lucy, and essential for camouflaging and slowly normalizing a public pregnancy; the home pregnancy kit, and its threat to the authority of male gynecologists; and more. Memorable images--including historical ads, found photos, and drawings--illustrate the crucial role design and material culture plays throughout the arc of human reproduction. The book features a prologue by Erica Chidi and a foreword by Alexandra Lange. Contributors Luz Argueta-Vogel, Zara Arshad, Nefertiti Austin, Juliana Rowen Barton, Lindsey Beal, Thomas Beatie, Caitlin Beach, Maricela Becerra, Joan E. Biren, Megan Brandow-Faller, Khiara M. Bridges, Heather DeWolf Bowser, Sophie Cavoulacos, Meegan Daigler, Anna Dhody, Christine Dodson, Henrike Dreier, Adam Dubrowski, Michelle Millar Fisher, Claire Dion Fletcher, Tekara Gainey, Lucy Gallun, Angela Garbes, Judy S. Gelles, Shoshana Batya Greenwald, Robert D. Hicks, Porsche Holland, Andrea Homer-Macdonald, Alexis Hope, Malika Kashyap, Karen Kleiman, Natalie Lira, Devorah L Marrus, Jessica Martucci, Sascha Mayer, Betsy Joslyn Mitchell, Ginger Mitchell, Mark Mitchell, Aidan O’Connor, Lauren Downing Peters, Nicole Pihema, Alice Rawsthorn, Helen Barchilon Redman, Airyka Rockefeller, Julie Rodelli, Raphaela Rosella, Loretta J. Ross, Ofelia Pérez Ruiz, Hannah Ryan, Karin Satrom, Tae Smith, Orkan Telhan, Stephanie Tillman, Sandra Oyarzo Torres, Malika Verma, Erin Weisbart, Deb Willis, Carmen Winant, Brendan Winick, Flaura Koplin Winston