Delivering Human Services
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| Author | : Alexis A. Halley |
| Publisher | : Longman Publishing Group |
| Total Pages | : 644 |
| Release | : 1992 |
| Genre | : Political Science |
| ISBN | : |
This unique self-instructional text involves students in the learning process and helps them develop and apply the skills needed for working with people. It presents comprehensive coverage of major practice areas - brokering, consumer advocacy, mobilizing, interviewing, case management, relationship building, and assessment. Encouraging students to view people in a positive way with the ability to change, the fourth edition contains a new chapter on managing the transition to new service delivery systems, updated material on clinical methods, revised material on policy practice, and updated cases that reflect a stronger emphasis on diversity.
| Author | : S. Richard. Sauber |
| Publisher | : Columbia University Press |
| Total Pages | : 456 |
| Release | : 1983-09-19 |
| Genre | : Social Science |
| ISBN | : 9780231513425 |
The Human Services Delivery System
| Author | : Jaber F. Gubrium |
| Publisher | : Columbia University Press |
| Total Pages | : 368 |
| Release | : 2016-07-05 |
| Genre | : Social Science |
| ISBN | : 0231541783 |
The traditional lines of demarcation between service providers and service users are shifting. Professionals in managed service organizations are working to incorporate the voices of service users into their missions and the way they function, and service users, with growing access to knowledge, have taken on the semblances of professional expertise. Additionally, the human services environment has been transformed by administrative imperatives. The drive toward greater efficiency and accountability has weakened the bond between users and providers. Reimagining the Human Service Relationship is informed by the premise that the helping relationship should be seen as developing in the interactive space between those who provide human services and those who receive them. The contributors to this volume redefine the contours, roles, institutional divisions, means, and aims of providing and receiving services in a range of settings, including child welfare, addiction treatment, social enterprise, doctoring, mental health, and palliative care. Though they advocate an experience-near approach, they remain sensitive to the ambiguities and competing rationalities of the service relationship. Taken together, these chapters reimagine the service relationship by making visible the working relevancies of service delivery.
| Author | : Yeheskel Hasenfeld |
| Publisher | : SAGE |
| Total Pages | : 1217 |
| Release | : 2010 |
| Genre | : Business & Economics |
| ISBN | : 1412956935 |
This new edition looks at the many recent changes in the arena of Human Sevices Organizations.
| Author | : Sandra L. Bloom |
| Publisher | : Oxford University Press |
| Total Pages | : 442 |
| Release | : 2010-10-28 |
| Genre | : Social Science |
| ISBN | : 0199830843 |
For the last thirty years, the nation's mental health and social service systems have been under relentless assault, with dramatically rising costs and the fragmentation of service delivery rendering them incapable of ensuring the safety, security, and recovery of their clients. The resulting organizational trauma both mirrors and magnifies the trauma-related problems their clients seek relief from. Just as the lives of people exposed to chronic trauma and abuse become organized around the traumatic experience, so too have our social service systems become organized around the recurrent stress of trying to do more under greater pressure: they become crisis-oriented, authoritarian, disempowered, and demoralized, often living in the present moment, haunted by the past, and unable to plan for the future. Complex interactions among traumatized clients, stressed staff, pressured organizations, and a social and economic climate that is often hostile to recovery efforts recreate the very experiences that have proven so toxic to clients in the first place. Healing is possible for these clients if they enter helping, protective environments, yet toxic stress has destroyed the sanctuary that our systems are designed to provide. This thoughtful, impassioned critique of business as usual begins to outline a vision for transforming our mental health and social service systems. Linking trauma theory to organizational function, Destroying Sanctuary provides a framework for creating truly trauma-informed services. The organizational change method that has become known as the Sanctuary Model lays the groundwork for establishing safe havens for individual and organizational recovery. The goals are practical: improve clinical outcomes, increase staff satisfaction and health, increase leadership competence, and develop a technology for creating and sustaining healthier systems. Only in this way can our mental health and social service systems become empowered to make a more effective contribution to the overall health of the nation. Destroying Sanctuary is a stirring call for reform and recovery, required reading for anyone concerned with removing the formidable barriers to mental health and social services, from clinicians and administrators to consumer advocates.
| Author | : Miriam Potocky |
| Publisher | : Columbia University Press |
| Total Pages | : 415 |
| Release | : 2019-10-29 |
| Genre | : Social Science |
| ISBN | : 0231543581 |
Social work practice with refugees and immigrants requires specialized knowledge of these populations and specialized adaptations and applications of mainstream services and interventions. Because they are often confronted with cultural, linguistic, political, and socioeconomic barriers, these groups are especially vulnerable to psychological problems such as anxiety, depression, alienation, grief, and post-traumatic stress disorder, as well as concerns arising from inadequate health care. Institutionalized discrimination and anti-immigrant policies and attitudes only exacerbate these challenges. The second edition of Best Practices for Social Work with Refugees and Immigrants offers an update to this comprehensive guide to social work with foreign-born clients and an evaluation of various helping strategies and their methodological strengths and weaknesses. Part 1 sets forth the context for evidence-based service approaches for such clients by describing the nature of these populations, relevant policies designed to assist them, service-delivery systems, and culturally competent practice. Part 2 addresses specific problem areas common to refugees and immigrants and evaluates a variety of assessment and intervention techniques in each area. Using a rigorous evidence-based and pancultural approach, Miriam Potocky and Mitra Naseh identify best practices at the macro, meso, and micro levels to meet the pressing needs of uprooted peoples. The new edition incorporates the latest research on contemporary social work practice with refugees and immigrants to provide a practical, up-to-date resource for the multitude of issues and interventions for these populations.
| Author | : National Academies of Sciences, Engineering, and Medicine |
| Publisher | : National Academies Press |
| Total Pages | : 195 |
| Release | : 2020-01-30 |
| Genre | : Medical |
| ISBN | : 0309493439 |
Integrating Social Care into the Delivery of Health Care: Moving Upstream to Improve the Nation's Health was released in September 2019, before the World Health Organization declared COVID-19 a global pandemic in March 2020. Improving social conditions remains critical to improving health outcomes, and integrating social care into health care delivery is more relevant than ever in the context of the pandemic and increased strains placed on the U.S. health care system. The report and its related products ultimately aim to help improve health and health equity, during COVID-19 and beyond. The consistent and compelling evidence on how social determinants shape health has led to a growing recognition throughout the health care sector that improving health and health equity is likely to depend â€" at least in part â€" on mitigating adverse social determinants. This recognition has been bolstered by a shift in the health care sector towards value-based payment, which incentivizes improved health outcomes for persons and populations rather than service delivery alone. The combined result of these changes has been a growing emphasis on health care systems addressing patients' social risk factors and social needs with the aim of improving health outcomes. This may involve health care systems linking individual patients with government and community social services, but important questions need to be answered about when and how health care systems should integrate social care into their practices and what kinds of infrastructure are required to facilitate such activities. Integrating Social Care into the Delivery of Health Care: Moving Upstream to Improve the Nation's Health examines the potential for integrating services addressing social needs and the social determinants of health into the delivery of health care to achieve better health outcomes. This report assesses approaches to social care integration currently being taken by health care providers and systems, and new or emerging approaches and opportunities; current roles in such integration by different disciplines and organizations, and new or emerging roles and types of providers; and current and emerging efforts to design health care systems to improve the nation's health and reduce health inequities.
| Author | : Lawrence Fogli |
| Publisher | : John Wiley & Sons |
| Total Pages | : 348 |
| Release | : 2006-02-02 |
| Genre | : Business & Economics |
| ISBN | : 9780787983109 |
Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.
| Author | : Rebecca Ann Proehl |
| Publisher | : SAGE |
| Total Pages | : 292 |
| Release | : 2001-08-15 |
| Genre | : Business & Economics |
| ISBN | : 9780761922506 |
Organizations today { whether public or private { exist in environment s where the pace of change is dizzying. Human service organizations fa ce both external and internal challenges: The public demands better se rvices at more reasonable costs. Clientele is more diverse, more strat ified, and more vocal than ever. The organizations themselves must kee p up with rapid changes in technological innovation and labor-manageme nt relationships. Organizational Change: The Human Services Challenge looks at the context of organizational change, describes how individua ls and systems change, and pinpoints keys to successful change. Author Rebecca Proehl then presents a proven model of organizational change, built on lessons learned from both the public and private sectors, bu t tailored for human service organizations. Proehl also discusses in d epth labor union-management issues, the political strategies leaders m ust use to implement change, and how to build collaborative relationsh ips in human services.
| Author | : Jack Wiley |
| Publisher | : John Wiley & Sons |
| Total Pages | : 228 |
| Release | : 2011-09-09 |
| Genre | : Business & Economics |
| ISBN | : 1118124014 |
Is it possible that the way to win in business is to give employees exactly what they want? Yes. As RESPECT reveals, managers and organizations who give their employees what they want outperform those who don't. This is no hunch – it's a fact based on more than 25 years of global research. Drs. Jack Wiley and Brenda Kowske have amassed a research database unlike any other, and it all started with this simple question: "What is the most important thing you want from the organization for which you work?" Organizations that apply this research have more engaged employees, more satisfied customers, and better shareholder returns. It all boils down to seven key elements, summarized by the acronym RESPECT. These are the seven things that employees really want: Recognition, Exciting Work, Security, Pay, Education, Conditions and Truth. This book taps the authors' "in the trenches" consulting experience and offers real solutions on each element of RESPECT. Written for all types of leaders—from supervisors to the c-suite—readers can pick and choose the proven solutions that are relevant to their own organizations. By weaving stories and narrative, the authors make complex information easy to understand and fun to read. In addition, RESPECT meets the demands of the global economy, offering an international perspective with corresponding cultural nuances that are critical to helping leaders manage the needs of their workforces.
