Brilliant Customer Service

Brilliant Customer Service
Author: Debra Stevens
Publisher: Pearson UK
Total Pages: 141
Release: 2012-07-10
Genre: Business & Economics
ISBN: 0273759957

Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty with your customers to stay ahead of the competition · Make sure you are remembered and recommended

Fickle

Fickle
Author: Peter Manus
Publisher: Diversion Publishing Corp.
Total Pages: 512
Release: 2017-01-17
Genre: Fiction
ISBN: 1626818398

This dark, twisting work of digital-age noir is “a riveting mystery . . . An incredibly daring novel and a complete success” (Booklist, starred review). On a winter night in Boston, a man falls to his death in front of a train. The sole witness, a shaken young woman, explains to the police how the man shoved her aside as he made his way to the tracks. But when her blog turns up on the dead man’s computer, the cops begin to look for other connections between them. This dark and intricate tale of obsession and deception is told in the form of a blog written by an elusive narrator known only by her online name, “l. g. fickel.” Deep into the night, every night, Fickel posts about “Mr. Suicide” and the ensuing police investigation. She is joined in her blog chats by a loyal group of commenters. Is Fickel’s tale that of an innocent woman frantically trying to figure out how her online activity has enmeshed her in a murder case, or is she a manipulator, playing an elaborate game as she grinds out her revenge on those she feels have betrayed her? “Noir fans should enjoy the twists and turns that echo such genre classics such as Double Indemnity and The Asphalt Jungle.” —Publishers Weekly

Wired and Dangerous

Wired and Dangerous
Author: John R. Patterson
Publisher: ReadHowYouWant.com
Total Pages: 370
Release: 2011-08-19
Genre: Business & Economics
ISBN: 1459626834

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company s customer service doesn t adapt ...

I.M. Wright's Hard Code

I.M. Wright's Hard Code
Author: Eric Brechner
Publisher: Pearson Education
Total Pages: 636
Release: 2011-07-15
Genre: Computers
ISBN: 0735664889

Get the brutal truth about coding, testing, and project management—from a Microsoft insider who tells it like it is. I. M. Wright's deliberately provocative column "Hard Code" has been sparking debate amongst thousands of engineers at Microsoft for years. And now (despite our better instincts), we're making his opinions available to everyone. In this collection of over 80 columns, Eric Brechner's alter ego pulls no punches with his candid commentary and best practice solutions to the issues that irk him the most. He dissects the development process, examines tough team issues, and critiques how the software business is run, with the added touch of clever humor and sardonic wit. His ideas aren't always popular (not that he cares), but they do stimulate discussion and imagination needed to drive software excellence. Get the unvarnished truth on how to: Improve software quality and value—from design to security Realistically manage project schedules, risks, and specs Trim the fat from common development inefficiencies Apply process improvement methods—without being an inflexible fanatic Drive your own successful, satisfying career Don't be a dictator—develop and manage a thriving team! Companion Web site includes: Agile process documents Checklists, templates, and other resources

Wired and Dangerous

Wired and Dangerous
Author: Chip R. Bell
Publisher: Berrett-Koehler Publishers
Total Pages: 266
Release: 2011-05-30
Genre: Business & Economics
ISBN: 1605099759

Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews.

Harvard Business Review on Increasing Customer Loyalty

Harvard Business Review on Increasing Customer Loyalty
Author: Harvard Business Review
Publisher: Harvard Business Press
Total Pages: 234
Release: 2011
Genre: Business & Economics
ISBN: 1422162524

How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.

The Customer of the Future

The Customer of the Future
Author: Blake Morgan
Publisher: HarperCollins Leadership
Total Pages: 225
Release: 2019-10-29
Genre: Business & Economics
ISBN: 1400213649

With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increas­ing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!

Dreamweaving

Dreamweaving
Author: Chandler, Michael
Publisher: Pelican Publishing
Total Pages: 198
Release: 2003-01-31
Genre: Business & Economics
ISBN: 9781455603725

One day, a clever marketer seizes upon a brilliant solution to get consumers to buy his product, even though it is lethal. Through his research, he has learned that many people in his target market are fascinated by the American cowboy. He proceeds to put the cowboy front and center and make the product an essential but secondary part of that cowboy's appearance. It works, but what is it? Why did it work? How can it work for you? What the clever marketer did is called Dreamweaving. It works because people are dreamers. People are looking for things that satisfy their needs beyond food, water, and shelter. People want security and safety, a sense of belonging,and to be their very best. They are willing to pay for what they feel accomplishes these things for them. What this means for your business is that you need to be your customers' dreams. To gain market leadership, your products need to satisfy needs beyond basic necessities. Your products need to be part of their lives. Whether you are an entrepreneur, a widget maker, a marketer, or an individual looking for a new job, this is the book that explains how you can become a Dreamweaver. Simple and effective, Dreamweaving can help you get to know your customers, reach new ones, demonstrate the impact of your products on their lives, gain and keep people coming back for years to come, and much more.

Transactions

Transactions
Author: Commonwealth Club of California
Publisher:
Total Pages: 550
Release: 1918
Genre: California
ISBN:

The End of the Job Description

The End of the Job Description
Author: Tim Baker
Publisher: Springer
Total Pages: 232
Release: 2016-04-29
Genre: Business & Economics
ISBN: 1137581468

'That's not my job.' If you don't want your employees to say that, why do you start your relationship by giving them a narrow task and competency focused description of their job? We need people to fulfil many different roles at work yes the need to do their job, but they also need to contribute positive energy, collaborate, and take personal reasonability for innovation and personal development. How do they fit into a traditional job description? It is futile persevering with the job description borne out of the scientific management movement one hundred years ago. The world of work is vastly different to the assembly lines of the Ford Motor Company of the early twentieth-century. Building on the phenomenal success of The End of the Performance Review, Baker examines four essential 'Non-Job' roles that all employees must fulfil and shows how to create meaningful role descriptions that can help you recruit better people and enable them to deliver better results.