Customers Are Fickle
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Author | : Debra Stevens |
Publisher | : Pearson UK |
Total Pages | : 141 |
Release | : 2012-07-10 |
Genre | : Business & Economics |
ISBN | : 0273759957 |
Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee. It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty with your customers to stay ahead of the competition · Make sure you are remembered and recommended
Author | : Peter Manus |
Publisher | : Diversion Publishing Corp. |
Total Pages | : 512 |
Release | : 2017-01-17 |
Genre | : Fiction |
ISBN | : 1626818398 |
This dark, twisting work of digital-age noir is “a riveting mystery . . . An incredibly daring novel and a complete success” (Booklist, starred review). On a winter night in Boston, a man falls to his death in front of a train. The sole witness, a shaken young woman, explains to the police how the man shoved her aside as he made his way to the tracks. But when her blog turns up on the dead man’s computer, the cops begin to look for other connections between them. This dark and intricate tale of obsession and deception is told in the form of a blog written by an elusive narrator known only by her online name, “l. g. fickel.” Deep into the night, every night, Fickel posts about “Mr. Suicide” and the ensuing police investigation. She is joined in her blog chats by a loyal group of commenters. Is Fickel’s tale that of an innocent woman frantically trying to figure out how her online activity has enmeshed her in a murder case, or is she a manipulator, playing an elaborate game as she grinds out her revenge on those she feels have betrayed her? “Noir fans should enjoy the twists and turns that echo such genre classics such as Double Indemnity and The Asphalt Jungle.” —Publishers Weekly
Author | : John R. Patterson |
Publisher | : ReadHowYouWant.com |
Total Pages | : 370 |
Release | : 2011-08-19 |
Genre | : Business & Economics |
ISBN | : 1459626834 |
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company s customer service doesn t adapt ...
Author | : Eric Brechner |
Publisher | : Pearson Education |
Total Pages | : 636 |
Release | : 2011-07-15 |
Genre | : Computers |
ISBN | : 0735664889 |
Get the brutal truth about coding, testing, and project management—from a Microsoft insider who tells it like it is. I. M. Wright's deliberately provocative column "Hard Code" has been sparking debate amongst thousands of engineers at Microsoft for years. And now (despite our better instincts), we're making his opinions available to everyone. In this collection of over 80 columns, Eric Brechner's alter ego pulls no punches with his candid commentary and best practice solutions to the issues that irk him the most. He dissects the development process, examines tough team issues, and critiques how the software business is run, with the added touch of clever humor and sardonic wit. His ideas aren't always popular (not that he cares), but they do stimulate discussion and imagination needed to drive software excellence. Get the unvarnished truth on how to: Improve software quality and value—from design to security Realistically manage project schedules, risks, and specs Trim the fat from common development inefficiencies Apply process improvement methods—without being an inflexible fanatic Drive your own successful, satisfying career Don't be a dictator—develop and manage a thriving team! Companion Web site includes: Agile process documents Checklists, templates, and other resources
Author | : Chip R. Bell |
Publisher | : Berrett-Koehler Publishers |
Total Pages | : 266 |
Release | : 2011-05-30 |
Genre | : Business & Economics |
ISBN | : 1605099759 |
Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews.
Author | : Harvard Business Review |
Publisher | : Harvard Business Press |
Total Pages | : 234 |
Release | : 2011 |
Genre | : Business & Economics |
ISBN | : 1422162524 |
How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.
Author | : Blake Morgan |
Publisher | : HarperCollins Leadership |
Total Pages | : 225 |
Release | : 2019-10-29 |
Genre | : Business & Economics |
ISBN | : 1400213649 |
With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increasing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!
Author | : Chandler, Michael |
Publisher | : Pelican Publishing |
Total Pages | : 198 |
Release | : 2003-01-31 |
Genre | : Business & Economics |
ISBN | : 9781455603725 |
One day, a clever marketer seizes upon a brilliant solution to get consumers to buy his product, even though it is lethal. Through his research, he has learned that many people in his target market are fascinated by the American cowboy. He proceeds to put the cowboy front and center and make the product an essential but secondary part of that cowboy's appearance. It works, but what is it? Why did it work? How can it work for you? What the clever marketer did is called Dreamweaving. It works because people are dreamers. People are looking for things that satisfy their needs beyond food, water, and shelter. People want security and safety, a sense of belonging,and to be their very best. They are willing to pay for what they feel accomplishes these things for them. What this means for your business is that you need to be your customers' dreams. To gain market leadership, your products need to satisfy needs beyond basic necessities. Your products need to be part of their lives. Whether you are an entrepreneur, a widget maker, a marketer, or an individual looking for a new job, this is the book that explains how you can become a Dreamweaver. Simple and effective, Dreamweaving can help you get to know your customers, reach new ones, demonstrate the impact of your products on their lives, gain and keep people coming back for years to come, and much more.
Author | : Commonwealth Club of California |
Publisher | : |
Total Pages | : 550 |
Release | : 1918 |
Genre | : California |
ISBN | : |
Author | : Tim Baker |
Publisher | : Springer |
Total Pages | : 232 |
Release | : 2016-04-29 |
Genre | : Business & Economics |
ISBN | : 1137581468 |
'That's not my job.' If you don't want your employees to say that, why do you start your relationship by giving them a narrow task and competency focused description of their job? We need people to fulfil many different roles at work yes the need to do their job, but they also need to contribute positive energy, collaborate, and take personal reasonability for innovation and personal development. How do they fit into a traditional job description? It is futile persevering with the job description borne out of the scientific management movement one hundred years ago. The world of work is vastly different to the assembly lines of the Ford Motor Company of the early twentieth-century. Building on the phenomenal success of The End of the Performance Review, Baker examines four essential 'Non-Job' roles that all employees must fulfil and shows how to create meaningful role descriptions that can help you recruit better people and enable them to deliver better results.