Building Customer-Based Project Organizations

Building Customer-Based Project Organizations
Author: Jeffrey K. Pinto
Publisher: John Wiley & Sons
Total Pages: 239
Release: 2002-03-14
Genre: Business & Economics
ISBN: 0471437689

How to Ensure That the Customer Is Truly Your Number One Priority How do winning organizations such as General Electric, Ericsson, and Nokia use project management to reduce time to market, trim inventory and supplier costs, and minimize obsolescence in their product lines? Why do so many companies fail when trying to do the same? In Building Customer-Based Project Organizations, two inter-nationally recognized project management gurus reveal the secrets behind these fabulous successes. Jeffrey Pinto and Pekka Rouhiainen demonstrate that building and maintaining long-term customer relationships is the key to successful project management, offering a method and an implementation strategy that companies can use to streamline their development and supply chain operations. This manual for success shows project managers how to: Place the customer at the center of the company's operational strategy Use customer needs to drive project development and supply chain management Deliver greater value to the customer and the business Increase efficiency, responsiveness, and profitability By following the clearly stated principles and methodology presented in Building Customer-Based Project Organizations, companies in any business sector can "get it right" the first time and build long-term customer relationships that will continue to increase profitability far into the future.

Customerizing Project Management

Customerizing Project Management
Author: Bruce Barkley
Publisher:
Total Pages: 14
Release: 1995
Genre: Consumer satisfaction
ISBN:

The field of project management has been slow do what Tom Peters calls customerizing the work of business; or in other words, institutionalizing the customers' viewpoint into their perspective. This article outlines a model for customer-driven project management that synthesizes theoretical and practical management, and draws from the authors' book, Customer-Driven Project Management: A New Paradigm in Total Quality Management. The customer-driven project management process is described in these eight sequential phases: 1) defining the quality issue(s); 2) understanding and defining the process; 3) selecting improvement opportunities; 4) targeting and analyzing these improvement opportunities; 5) designing and producing the project deliverable; 6) measuring the deliverable and project processes against the customer's needs and expectations; 7) implementing the improvement; and 8) monitoring the results for continuous improvement and closing out the project.

Project Management ToolBox

Project Management ToolBox
Author: Dragan Z. Milosevic
Publisher: John Wiley & Sons
Total Pages: 604
Release: 2003-06-16
Genre: Technology & Engineering
ISBN: 9780471208228

Provides a rare look at the situational framework used in building a project management toolbox. * Includes real-world examples of toolboxes used in a variety of project situations. * Bridges the gap between theoretical and applied project management.

Customer-Centric Project Management

Customer-Centric Project Management
Author: Elizabeth Harrin
Publisher: Routledge
Total Pages: 110
Release: 2017-06-28
Genre:
ISBN: 9781138461024

There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what �value� actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can�t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.

The Complete Project Management Methodology and Toolkit

The Complete Project Management Methodology and Toolkit
Author: Gerard M. Hill
Publisher: CRC Press
Total Pages: 422
Release: 2009-10-15
Genre: Business & Economics
ISBN: 143980155X

Written by one of the nation's most highly regarded project management mentors, The Complete Project Management Methodology and Toolkit provides a combined project and business management solution that any can be readily applied in any industry by both novice and certified project managers. Aligned with common business practices, Gerald Hill's method shows how to keep on schedule, maintain areas of responsibility, and evaluate a job's progress from conception to completion. The text also offers a methodology implementation guide that gives additional insight into the recommended activities that can be customized to meet the needs of individual organizations.

Painless Project Management with FogBugz

Painless Project Management with FogBugz
Author: Michael Gunderloy
Publisher: Apress
Total Pages: 243
Release: 2007-10-20
Genre: Computers
ISBN: 1430204877

The book discusses the software development life cycle from "listening to customer feedback" followed by bug tracking, reporting issues, collaborating test plans, maintenance, use cases and real world development scenarios. This book makes you think about how important project management is, not just from a managerial perspective but also from a developer/software engineer standpoint.

Project Management Best Practices: Achieving Global Excellence

Project Management Best Practices: Achieving Global Excellence
Author: Harold Kerzner
Publisher: John Wiley & Sons
Total Pages: 1198
Release: 2018-02-07
Genre: Technology & Engineering
ISBN: 1119470706

The comprehensive guide to project management implementation, updated with the latest in the field Project management has spread beyond the IT world to become a critical part of business in every sphere; built on efficiency, analysis, and codified practice, professional project management leads to the sort of reproducible results and reliable processes that make a business successful. Project Management Best Practices provides implementation guidance for every phase of a project, based on the real-world methodologies from leading companies around the globe. Updated to align with the industry’s latest best practices, this new Fourth Edition includes new discussion on Agile and Scrum, tradeoffs and constraints, Portfolio PMO tools, and much more. Get up-to-date information on the latest best practices that add value at every level of an organization Gain insight from more than 50 project managers at world-class organizations including Airbus, Heineken, RTA, IBM, Hewlett-Packard, Sony, Cisco, Nokia, and more Delve deeper into implementation guidance for Agile, Scrum, and Six Sigma Explore more efficient methodologies, training, measurement, and metrics that boost organization-wide performance Adopt new approaches to culture and behavioral excellence, including conflict resolution, situational leadership, proactive management, staffing, and more Ideal for both college and corporate training, this book is accompanied by an Instructor’s Manual and PowerPoint lecture slides that bring project management concepts right into the classroom. As the field continues to grow and evolve, it becomes increasingly important to stay current with new and established practices; this book provides comprehensive guidance on every aspect of project management, with invaluable real-world insight from leaders in the field.

Project Dynamics

Project Dynamics
Author: Shane Anastasi
Publisher:
Total Pages: 0
Release: 2024-04-02
Genre: Business & Economics
ISBN:

DELIGHT CUSTOMERS AND MAKE A PROFIT Though there are millions of certified project managers throughout the world, industry surveys overwhelmingly report that projects are not on time, not on budget and not on scope. But are these results reliable? Are these measures of success worth aiming for? And if not, what should replace them and how could they be achieved repeatedly? In Project Dynamics, entrepreneur and professional services expert Shane Anastasi dissects what's really happening in the world of customer-facing project management. He explores the intimate relationship between customer and service provider to debunk the triple constraints as an effective measure of a project's success. Born from real-world experience in software and consulting, he defines more productive goals achievable through a combination of customer leadership, commercial knowhow, and behavioral psychology. The result is a groundbreaking approach to delighting customers while achieving profit without losing consultants to the effects of burnout. Whether you're a rookie or a seasoned professional at delivering customer projects, Project Dynamics is a must-read for advancing your craft and achieving extraordinary results.