Customer Service For Professionals In Health Care
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| Author | : Sherry Makely |
| Publisher | : Prentice Hall |
| Total Pages | : 532 |
| Release | : 2013-01-14 |
| Genre | : Medical |
| ISBN | : 9780132843232 |
This text is designed for students who are interested in exploring, planning, and preparing for a career in helath care. The information provide applies to all health occupations and health care settings, including hospitals, outpatient clinics, physician offices, dental practices, nusrsing homes, rehabilitation facilites, and biotechnology research and development labs.
| Author | : Institute of Medicine |
| Publisher | : National Academies Press |
| Total Pages | : 191 |
| Release | : 2003-07-01 |
| Genre | : Medical |
| ISBN | : 030913319X |
The Institute of Medicine study Crossing the Quality Chasm (2001) recommended that an interdisciplinary summit be held to further reform of health professions education in order to enhance quality and patient safety. Health Professions Education: A Bridge to Quality is the follow up to that summit, held in June 2002, where 150 participants across disciplines and occupations developed ideas about how to integrate a core set of competencies into health professions education. These core competencies include patient-centered care, interdisciplinary teams, evidence-based practice, quality improvement, and informatics. This book recommends a mix of approaches to health education improvement, including those related to oversight processes, the training environment, research, public reporting, and leadership. Educators, administrators, and health professionals can use this book to help achieve an approach to education that better prepares clinicians to meet both the needs of patients and the requirements of a changing health care system.
| Author | : Michael P. Pagano, PhD, PA-C |
| Publisher | : Springer Publishing Company |
| Total Pages | : 298 |
| Release | : 2016-08-28 |
| Genre | : Medical |
| ISBN | : 0826124429 |
Promotes an interdisciplinary approach to the study of health communication According to the Joint Commission, over 75% of all serious medical errors in this country result from miscommunication. Based in these adverse realities and the author philosophy that communication is a clinical skill integral to effective health care delivery, this comprehensive text addresses thetheories and abilities needed by all health care providers. The only text written specifically for students of nursing, medicine, physical therapy,pharmacy, dentistry, physician assistants and opticians, this book incorporates recommendations for specific multimedia, suggestions for class discussion and interactive case studies to provide a rich and multi-perspective learning experience for gaining optimal expertise in effective health communication The author underscores the importance of developing and maintaining successful relationships with patients, peers, and colleagues as a cornerstone ofeffective health care outcomes. With an emphasis on interactive learning, the text utilizescommunication theories to analyze verbal and non-verbalbehaviors in diverse health care contexts and assess which are more effective and why. Summaries at the end of each chapter discuss health communicationoutcomes. Chapters cover interpersonal and gendered communication, provider-patient communication, intercultural communication, organizationalcommunication, team communication, malpractice, palliative care, end-of-life communication, and many other topics. Key Features: Fosters a patient-centered, interdisciplinary, multidimensional learning experience for health care students Recommends experiential learning using videos, films, and related discussion exercises Presents case study role-plays Provides companion case study resource to enhance learning objectives
| Author | : Gwen Marram Van Servellen |
| Publisher | : Jones & Bartlett Learning |
| Total Pages | : 422 |
| Release | : 1997 |
| Genre | : Business & Economics |
| ISBN | : 9780834207660 |
This textbook provides the kind of comprehensive and in-depth preparation your students need to communicate optimally with patients, families, and fellow providers. Combining principles and practical applications, this text shows students how to apply communication techniques to patient care. It contains specific examples from many health care disciplines and is appropriate for all students in medicine, nursing, pharmacy, dentistry, and other allied health professions. Complete with chapter objectives, real-life examples and sample dialogue, and a glossary defining over 100 words and terms essential to the field of communication.
| Author | : Carla Caldwell Stanford |
| Publisher | : Jones & Bartlett Publishers |
| Total Pages | : 228 |
| Release | : 2014 |
| Genre | : Medical |
| ISBN | : 1449678327 |
Ethics for Health Professionals provides a foundational understanding of ethics for healthcare students and clinicians. With a conversational tone and features within each chapter that add to its appeal including quotes, interesting facts, case studies, and more, this indispensable text offers an enjoyable, eased reading style while supplying information that can be practically and easily put into practice once the student enters the field. Many ideals can also be carried over to one's personal life in terms of ethical principles and decision making. Pedagogical features include chapter objectives, boxed articles, quotes, case studies, key terms, chapter summary, assessment review questions. Website links are also included for additional reference. Students will learn basic information while develop a meaningful understanding of ethics, its importance and application in the world of health sciences. CONTENTS * Overview of the history of ethics * Blanchard and Peale's 3-step model * Ecological Model * Approaches to ethics * Applying ethics to the health care professional * Patient Care Partnership * Vulnerable Populations * Confidentiality * The Medical Record * Patients' rights under HIPAA and privacy standards * Ethics and the Workplace * Liability and Health Care * Matters of Life and Death Ethics for Health Professionals also covers additional contemporary topics in health care including: * Integrity in Research (Including conflict of interest and Institutional Review Boards) * Central Electronic Medical Record Registry * Stem Cell Research * Euthanasia, Abortion, Assisted Suicide * How to Choose a Reliable Website for Information Gathering
| Author | : Louis G. Rubino |
| Publisher | : Jones & Bartlett Learning |
| Total Pages | : 402 |
| Release | : 2018-12-10 |
| Genre | : Law |
| ISBN | : 1284148645 |
New Leadership for Today’s Health Care Professionals: Cases and Concepts, Second Edition explores various components of the health care system and how leaders should respond in these arenas. The Second Edition is a thorough revision that offers a comprehensive view of the leadership competencies necessary to be successful in today’s healthcare industry. Each chapter is written by a leader in the healthcare industry under the guidance of the editors who have many years’ experience in academia.
| Author | : David Tipton |
| Publisher | : Jones & Bartlett Learning |
| Total Pages | : 356 |
| Release | : 2015-12-02 |
| Genre | : Medical |
| ISBN | : 1284110737 |
Personal and Professional Growth for Health Care Professionals blends aspects of professional development with issues related to personal development. Personal and professional development are inextricably linked because one cannot develop as a professional devoid of the personal insights related to personality, character, cognitions, emotions, and the cultural and generational constraints. Includes use of multi-stage model of professional development: perception, judgment, motivation, prioritization, decision process, and professional implementation. Offers Case Studies, Questions, and Issues for Discussion at the end of each chapter. This is an excellent resource to prepare students for career readiness.
| Author | : Stephen Rollnick |
| Publisher | : Guilford Press |
| Total Pages | : 224 |
| Release | : 2012-03-07 |
| Genre | : Medical |
| ISBN | : 1462507085 |
Much of health care today involves helping patients manage conditions whose outcomes can be greatly influenced by lifestyle or behavior change. Written specifically for health care professionals, this concise book presents powerful tools to enhance communication with patients and guide them in making choices to improve their health, from weight loss, exercise, and smoking cessation, to medication adherence and safer sex practices. Engaging dialogues and vignettes bring to life the core skills of motivational interviewing (MI) and show how to incorporate this brief evidence-based approach into any health care setting. Appendices include MI training resources and publications on specific medical conditions. This book is in the Applications of Motivational Interviewing series, edited by Stephen Rollnick, William R. Miller, and Theresa B. Moyers.
| Author | : William Rayburn |
| Publisher | : LWW |
| Total Pages | : 0 |
| Release | : 2017-04-25 |
| Genre | : Clinical competence |
| ISBN | : 9781496356345 |
Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product. Improve clinical competence and performance, deliver better health care, and enhance patient outcomes. Continuing Professional Development in Medicine and Health Care helps you design, deliver, and evaluate evidence-based continuing education and professional development programs with the goal of keeping practitioners' knowledge, skills, attitudes, competencies, and performance current and patient centered. Authored by key thought leaders in the field, including members of the Society of Academic Continuing Medical Education (SACME), the book presents today's most advanced thinking on how to empower clinicians to continuously improve their performance throughout their professional careers. Organized under five critical themes and 28 essential topics, the book's chapters start with cases describing real-world dilemmas; continue with evidence-based theories, solutions, and/or resources; and close with "future directions" and contemporary reference lists. Use continuing education to transform the delivery of care - with multidisciplinary guidance that draws on theoretical frameworks and evolving evidence from engineering, neuroscience, education, organization management, sociology, and psychology. Master techniques for maximizing educational benefits (learning, administrative, and otherwise) - from the evolution of core competencies to advances in simulation. Access evidence-informed techniques for providing realistic, personal needs assessments to improve health outcomes. Accommodate needs for education that are more flexible, efficient, effective, and accessible, with less need to travel. Promote evolving new competencies in clinician-patient communication and clinician cultural awareness. Explore methods for conducting research to measure the degree of effectiveness in professional education. In an era of rapidly changing health systems, anyone responsible for improving health professionals' continuing professional development is strongly encouraged to take advantage of the guidance within Continuing Professional Development in Medicine and Health Care.
| Author | : Regula Robnett |
| Publisher | : Jones & Bartlett Learning |
| Total Pages | : 441 |
| Release | : 2010-03-26 |
| Genre | : Business & Economics |
| ISBN | : 0763756059 |
Gerontology For The Health Care Professional, Second Edition is a comprehensive, practical text covering the evolving field of gerontology, written for health care students and professionals . This text is clinically relevant while implementing theoretical treatment of the subject matter. Written by experts across many health professions, Gerontology For The Health Care Professional, Second Edition presents an up-to-date and realistic view on the aging process. With topics presented in an introductory fashion, this book covers all the important aspects of aging and instills an appreciation For The multidimensional aspects of aging for those who are working with and caring for elderly patients or clients. Each chapter includes objectives, chapter outlines, multiple-choice review questions and learning activities! Available Instructor Resources Include: PowerPoint Slides, Instructor's Manual and Discussion Questions. New To The Second Edition : Thoroughly updated content New information on sleep, aging, and functional performance later in life A new chapter on effective communication with older people Topics Covered Include: Demographic Trends of an Aging Society Social Aspects of Aging the Physiology and Pathology of Aging Staying Healthy in Late Life Cognition and Aging the Psychological Aspects of Aging (including quality of life, personality change, and behavioral change) Nutrition Throughout the Lifespan Drug Therapy and Polypharmacy in the Elderly Sexuality and Aging the Continuum of Care (including care giving) Financing Health Care For The Elderly Health Care Providers Working with the Elderly Future Concerns in an Aging Society
