Career Guidance for the High Graduate: Want a Job in Customer Service and Beyond ? Heartfelt Lessons to Empower YOU is about making yourself employable by learning customer service skills and embracing a positive mindset required for customer service jobs. Overcoming behaviors and understanding the job search process. This book is for those high school graduates with limited resources and for whatever reason or circumstance could not attend higher education immediately after graduation, but must find a skillset to self- support, become a member of the working class. It is also for high school graduates who do not choose to attend college but want to pursue a sustainable career by attending trade, community college or learn on the job. Choosing college is desirable, but sometimes not the best course for everyone for one reason or another. Career guidance classes are essentially not available for high school students. This book is intended to help those who may feel marginalized to empower oneself by stepping out on faith and follow a path of employability starting with learning the customer service skillset. This career guidance is a practical instigator to lead you, make you think, start you on a learning path to skill building. The book speaks to behavior characteristics that may need to be reassessed as well as the practical application of the job search. After reading this guidebook if you are so inclined to going back to school to take remedial classes in reading, writing and math for the purpose of elevating your learning path or take college courses, it is encouraged to do just that. Invest in you and move on to a promising future.